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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Vudu doesn't work on Roku

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  • FelipeF
    replied
    Re: Vudu doesn't work on Roku

    Originally posted by Rkelley41 View Post
    I recently bought me a new tv that has built in roku and so far I love it. Only down side is it will not connect to VUDU I try and get a time out during connect error, I can watch Netflix and hulu plus lots of other channels with no problems. Any ideas on how to fix this or do I just not watch vudu.
    Contact customer care so we can analyze your home network, there might be a firewall issue that we can help resolve.

    Leave a comment:

  • Rkelley41
    replied
    Re: Vudu doesn't work on Roku

    I recently bought me a new tv that has built in roku and so far I love it. Only down side is it will not connect to VUDU I try and get a time out during connect error, I can watch Netflix and hulu plus lots of other channels with no problems. Any ideas on how to fix this or do I just not watch vudu.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu doesn't work on Roku

    Originally posted by VUDUthatUDU View Post
    Is there ANYTHING that actually DOES work for VUDU playing on the Roku. Its buffers every 20 seconds. BUT if I go to MGO and watch teh movies I actually BOUGHT from VUD it plays fine. Help? Hello?
    Have you given the device a Hard reboot? You can reach our support team at (888)554-8838 if you need any help getting this resolved.

    Leave a comment:

  • VUDUthatUDU
    replied
    Re: Vudu doesn't work on Roku

    Is there ANYTHING that actually DOES work for VUDU playing on the Roku. Its buffers every 20 seconds. BUT if I go to MGO and watch teh movies I actually BOUGHT from VUD it plays fine. Help? Hello?

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu doesn't work on Roku

    Originally posted by Benny Ng View Post
    IM having problems with the Vudu app on my Roku 2 XD. I got the app on my channel but everytime i try to start the app, it just goes back to my channel. I have try this many times but it wont work. Help please.
    Hello Benny,

    Could you try deleting VUDU from the XD and re-installing? Please reach out to our support team if you need additional help. (888)554-8838. If you would, please post your case number as well.

    Leave a comment:

  • Benny Ng
    replied
    Re: Vudu doesn't work on Roku

    IM having problems with the Vudu app on my Roku 2 XD. I got the app on my channel but everytime i try to start the app, it just goes back to my channel. I have try this many times but it wont work. Help please.

    Leave a comment:

  • jamesin702
    replied
    Re: Vudu doesn't work on Roku

    Originally posted by MichaelHS View Post
    Did you ever find a solution? I just joined Vudu today and am having the same problem.


    no. i replied to the email sent to me with my speed test (32 down) and they never got back to me. i haven't bothered calling as it seems that they will blame roku, my router, etc. all other channels work great. its JUST vudu...

    Leave a comment:

  • nathanb5a
    replied
    Re: Vudu doesn't work on Roku

    Try checking your firewall settings on your router. I was getting the connection time-out error after just recently replacing my router. VUDU had worked fine before on my old router. Make sure DOS (Denial of Service) protection is turned off- it will cause buffering and possibly not connect. Make sure that your router is configured to stream Video- before I turned this on, there were a lot of blocked ports that changed when I turned it on. Make sure that your QOS (Quality of Service) settings are configured correctly or turned off- these will also cause buffering or lack of connection if ROKU is not the primary device.

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu doesn't work on Roku

    Originally posted by paul liebergot View Post
    I have a Roku 3 and not able to connect to vudu. I am able to connect on my Samsung Galaxy note 10.1 but get error messages when trying to connect on roku. Two messages:connection error and country setting usa doesn't match location nil. Router is close to roku, removed and then re-added vudu to my roku preferences and still no go. Would like to use vudu but with so many options for newer streaming movies will not struggle with this for much longer. All other channels on roku work perfectly fine. Thanks for any help on this.
    Could you give your router a powercycle so it can obtain a new connection? For some reason the Vudu app thinks it's connecting from outside of the US.

    Leave a comment:

  • paul liebergot
    replied
    Re: Vudu doesn't work on Roku

    I have a Roku 3 and not able to connect to vudu. I am able to connect on my Samsung Galaxy note 10.1 but get error messages when trying to connect on roku. Two messages:connection error and country setting usa doesn't match location nil. Router is close to roku, removed and then re-added vudu to my roku preferences and still no go. Would like to use vudu but with so many options for newer streaming movies will not struggle with this for much longer. All other channels on roku work perfectly fine. Thanks for any help on this.

    Leave a comment:

  • MichaelHS
    replied
    Re: Vudu doesn't work on Roku

    Originally posted by DanielH View Post
    Hello,

    I've sent both of you a private message. We hope to get to the bottom of this issue for you. When you have a moment, please respond with the requested information.
    Did the message you sent help? I joined Vudu today and am having the same problem with my new Roku 2.

    Leave a comment:

  • MichaelHS
    replied
    Re: Vudu doesn't work on Roku

    Originally posted by jamesin702 View Post
    i also recently started having this problem as well. movies will not even load. things were fine a few months back but now i cannot stream even sd movies. my speed test is 32 up 14 down and my roku box is just a few feet from my router so i should have no issues streaming. also the network test in the vudu channel is wrong as well. i dont have any issues with other channels, just vudu. makes me wish i hadn't invested as much as i have in the platform.
    Did you ever find a solution? I just joined Vudu today and am having the same problem.

    Leave a comment:

  • rokuluvr
    replied
    Re: Vudu doesn't work on Roku

    Originally posted by docguy View Post
    I have a Roku 2XS, and I have never got Vudu to work on it. I've seen several questions in both the Vudu and Roku forums for people with the same questions, but I have yet to find a solution to fix my problem.

    Every time I try to watch a movie from Vudu on my Roku 2XS, Vudu tries to stream the movie and then tells me that there are network issues preventing it from streaming. This is odd because Roku is working fine. All other Roku channels work fine and stream video content in HD without delay. I am also able to connect to Vudu on both mobile devices and my computer (connected to the same wireless connection, and in the same room as the Roku device). It is just the Vudu channel on Roku that doesn't work.

    I contacted Vudu support (case number 130326-000388) and the first thing they suggested was to check to see how far Roku is from my wireless connection. Clearly it is close enough for Netflix and Hulu to show content in HD, so it seems likely to me that the Roku box is sufficiently close to the wireless transmitter. Next they suggested that I remove the batteries from the Roku remote while I try to load a Vudu movie. I tried that (even though I mostly use my android phone as a remote for Roku), but there was no change. Finally, Vudu suggests that I power cycle the router and the Roku box at the same time. No change.

    It feels like Vudu has blamed everybody (me for not having my Roku close enough to my router; Roku for needing to have the batteries removed from the remote; my router for needing to have the power cycled).

    I see from both the Vudu and Roku forums that I'm not alone here. Does Vudu even care? Has anybody else with a Roku 2XS figured out a way to watch Vudu movies?

    Some have suggested that there is a conflict between the Roku channel and the Netflix channel. Sounds like a programming issue on Vudu's end, then, because no other streaming channels on Roku conflict with Netflix.

    Will somebody from Vudu please own this problem and work on an actual solution that will work?!
    It has been available for over 1 year on Roku and it still does not work. I am very disappointed. I have read through the other ppsts, reset etc. and I think that is all excuses. I have never had a problem with Amazon instant video or any other app pn Roku, if I can stream fee movies on Crackle, I should be able to stream movies on Vudu. Peraonally, I have only gotten it to work on weekdays. On evenings and weekend it will give "network error". The sad thing is, Vudu is the only ultraviolet app for Roku. I think it is n intentional effort to not work on Roku, they might be favoring another streaming device.

    Leave a comment:

  • mike568
    replied
    Re: Vudu doesn't work on Roku

    I was having an issue where Jobs and White House Down wouldn't play at all or let me watch the trailer. I tried everything I could think. I even connected my Roku 3 to my cable modem directly and same problem. So I got a safety pin and held in the Roku 3 reset hole for 1 minute. Then setup my Roku again and my movies worked.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu doesn't work on Roku

    Originally posted by Daverific View Post
    Same problem on my Roku 3. Problem only started recently. I watched several movies/shows over the last few months with no problem. Starting last weekend, nothing will stream without constant buffering problems. I wasted my money on a movie rental I couldn't watch and Customer Support was less than helpful. When I've had problems with Apple iTunes they have refunded my purchases with no questions asked. Vudu makes me jump through hoops will not even consider that the problem is on their end and they have no intention of refunding money for a service not rendered. I most likely will not be using Vudu anymore, there are other options. It's not even the technical problems why I say this, it's the so called customer support that I want no part of.
    Hi Dave,

    Our apologies for your poor experience with our customer care staff. Would you mind posting your case number so we can take a better look at what happened on our end?

    Leave a comment:

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