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Failed to connect error code 28

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  • Jmsbrwnd1
    replied
    my bk100 not showing movies an there a error code 28: does no want that mean

    Leave a comment:

  • Worganhunter
    replied
    Re: Failed to connect error code 28

    Originally posted by FelipeF View Post
    Error code 28 is usually synonymous with a network blockage of some sort. Try opening the following ports on your router and see if that helps. The ports 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol).
    contacted our IT guy - he says there are no restrictions on outgoing ports as we also have DirecTV which requires open ports for the Genie systems to work without a phone line

    Leave a comment:

  • FelipeF
    replied
    Re: Failed to connect error code 28

    Originally posted by Worganhunter View Post
    I have been having this problem for over a year - just upgraded my system thinking that the "Smart" DVD player was the problem - now accessing with a Sony BDPS6500 - Netflix works fine - VuDu works occasionally - when it does I end up having to "exit" the app and reenter half way through a movie - I have a 20 MB fiber connection that is monitored so I know its not loss of signal - I have updated the Sony apps and the Sony itself - Still get the error code 28 -
    tried connecting 4 times last night - no go - reset everything and tried again - no go -
    Error code 28 is usually synonymous with a network blockage of some sort. Try opening the following ports on your router and see if that helps. The ports 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol).

    Leave a comment:

  • Worganhunter
    replied
    Re: Failed to connect error code 28

    Originally posted by FelipeF View Post
    Can you try connecting again, let me know if it works.
    I have been having this problem for over a year - just upgraded my system thinking that the "Smart" DVD player was the problem - now accessing with a Sony BDPS6500 - Netflix works fine - VuDu works occasionally - when it does I end up having to "exit" the app and reenter half way through a movie - I have a 20 MB fiber connection that is monitored so I know its not loss of signal - I have updated the Sony apps and the Sony itself - Still get the error code 28 -
    tried connecting 4 times last night - no go - reset everything and tried again - no go -

    Leave a comment:

  • danglin709
    replied
    Re: Failed to connect error code 28

    Originally posted by bbeeman View Post
    Thanks. I don't know about "continuing to work with Customer Care" since I haven't heard a peep from them. but I will wait and continue to use Amazon and Netflix in the meantime.
    Whenever i get error 28, i reset my modem it has something to do with the ip address its worth a shot anyways

    Leave a comment:

  • bbeeman
    replied
    Re: Failed to connect error code 28

    Thanks. I don't know about "continuing to work with Customer Care" since I haven't heard a peep from them. but I will wait and continue to use Amazon and Netflix in the meantime.

    Leave a comment:

  • FelipeF
    replied
    Re: Failed to connect error code 28

    Sorry to hear that, continue to work with customer care so they can diagnose your network for any blockages.

    Leave a comment:

  • bbeeman
    replied
    Re: Failed to connect error code 28

    Thanks for trying, but I still could not connect.

    Leave a comment:

  • bbeeman
    replied
    Re: Failed to connect error code 28

    No - I tried connecting 3 times just now. Still error code 28 screen.

    Leave a comment:

  • FelipeF
    replied
    Re: Failed to connect error code 28

    Originally posted by bbeeman View Post
    I am having the exact same problem on my Tivo Roamio. Vudu worked fine for over a year, but just recently started returning the error code 28. I submitted a help request on April 21, but have heard nothing from customer service after the initial automatic email telling me "Your email is important to us and we will respond to you shortly." It seems "important" and "shortly" are open to interpretation...

    I tried deactivating and reactivating the device, which worked once, so I thought all was good. But when I tried to get in later that night, it was back to the error code 28 screen.

    Error Code 28: Operation Timeout
    Hardware id: TIVO724 1846000 190386C B3810AA BA6
    Device id: 377C5B0
    Software version:3.1.0-148342-20.5.9.RC15-USA-6-846

    Question Reference # 160421-000040
    Date Created: 04/21/2016 06:25 AM
    Date Last Updated: 04/21/2016 06:25 AM

    All other providers - including Netflix and Amazon - work just fine, so I don't think it is a network problem on my end.

    Can you try connecting again, let me know if it works.

    Leave a comment:

  • bbeeman
    replied
    Re: Failed to connect error code 28

    I am having the exact same problem on my Tivo Roamio. Vudu worked fine for over a year, but just recently started returning the error code 28. I submitted a help request on April 21, but have heard nothing from customer service after the initial automatic email telling me "Your email is important to us and we will respond to you shortly." It seems "important" and "shortly" are open to interpretation...

    I tried deactivating and reactivating the device, which worked once, so I thought all was good. But when I tried to get in later that night, it was back to the error code 28 screen.

    Error Code 28: Operation Timeout
    Hardware id: TIVO724 1846000 190386C B3810AA BA6
    Device id: 377C5B0
    Software version:3.1.0-148342-20.5.9.RC15-USA-6-846

    Question Reference # 160421-000040
    Date Created: 04/21/2016 06:25 AM
    Date Last Updated: 04/21/2016 06:25 AM

    All other providers - including Netflix and Amazon - work just fine, so I don't think it is a network problem on my end. I have not made any changes in my network router or firewall. Not sure I even remember how to do that...

    Leave a comment:

  • Tom Erik Smith
    replied
    Re: Failed to connect error code 28

    Originally posted by FelipeF View Post
    Hmm, that's odd... glad it works for your now.
    It's all very strange... so apparently no luck on his end so back to the drawing board for now. Thanks for your help though... and I'm not gonna exit the app for a while...

    Hmmm - Just heard that he's connected after a bunch of tries... strange... you might have done it.


    EDIT: Seems like it has been fixed...

    Leave a comment:

  • FelipeF
    replied
    Re: Failed to connect error code 28

    Hmm, that's odd... glad it works for your now.

    Leave a comment:

  • Tom Erik Smith
    replied
    Re: Failed to connect error code 28

    Originally posted by FelipeF View Post
    I reprovisioned both PS3's, try connecting again. Perhaps that might do the trick, let me know either way.
    Thanks, appreciate it. So on my end it took three tries but it connected, I will check with my friend about his and get back to you, otherwise i'll open a support ticket if it was just a fluke.

    Thanks again

    Leave a comment:

  • FelipeF
    replied
    Re: Failed to connect error code 28

    I reprovisioned both PS3's, try connecting again. Perhaps that might do the trick, let me know either way.

    Leave a comment:

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