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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Apple TV - Feedback and technical support

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    #61
    Wondering abouth UHD/4K for the new Apple TV 4K as well. What's the deal?

    I can't tell if the Apple 4K is upscaling everything from a HDX input or what?

    Comment

      #62
      Originally posted by jsmiddleton4 View Post
      Wondering abouth UHD/4K for the new Apple TV 4K as well. What's the deal?

      I can't tell if the Apple 4K is upscaling everything from a HDX input or what?
      Vudu app on ATV maxes at HDX right now. So ATV upscaling everything.

      @Jake mentioned about it a couple posts back
      For the most part the video quality should be identical (any differences would be due to the player/decoder hardware). The biggest differences for HDX are completely different "packaged"/streaming format and different DRM, rather than the video itself - for the most part it's "Apple, and everyone else"

      For UHD it gets a bit more complicated, as Apple's UHD/Dolby Vision is a different format from what we have been using - requiring complete re-encodes, etc. As you can imagine, that's a lot more than just adding UHD to an app UI. But we're working on it.

      Comment

        #63
        "Apple's UHD/Dolby Vision is a different format from what we have been using "

        Sorry but that can't be the complete story. A totally different format? For what? Audio and video codecs are not up for grabs, they are standardized. ROKU already does UHD with VUDU. Apple can't be making up its own codecs. They aren't licensed from Apple. Apple licenses them from the same folks ROKU does, etc.

        Something is being left out of that explanation. May not want to explain the whole story but that explanation is missing some dots.

        Comment

          #64
          Originally posted by jsmiddleton4 View Post
          "Apple's UHD/Dolby Vision is a different format from what we have been using "

          Sorry but that can't be the complete story. A totally different format? For what? Audio and video codecs are not up for grabs, they are standardized. ROKU already does UHD with VUDU. Apple can't be making up its own codecs. They aren't licensed from Apple. Apple licenses them from the same folks ROKU does, etc.

          Something is being left out of that explanation. May not want to explain the whole story but that explanation is missing some dots.
          I believe Apple requires any stream to be HLS and I?m guessing Vudu has its other apps setup differently. I don?t know anything for sure.

          Comment

            #65
            I'm sure the need to reencode is a dot in the story, its just not all the dots. Whatever Apple needs again is not a secret. When VUDU made a decision to make their current files they decided to make them a certain way not APPLE. VUDU decided to include "this" and not "that". Now they have to go back and add "that", Apple's stuff, as just having "this" is not enough.

            Well that's not on APPLE. That's on VUDU. Those files could have been made with both "this" and "that" from the get go. Knowing as we do none of "this" or "that" is any secret.

            If its just re-encoding get started and bring files on line as they are made so the Apple TV 4K is happy. I've messed with making video files for some time. Its not THAT hard to do. And I'm sure VUDU has the hardware that I do not. Prioritize them based on viewership. Like do Wonder Woman way before you do Liar Liar.

            Making the lack of 4K files available for the AppleTV 4K while its easy to point at Apple that does not seem to me to be correct. We're missing information. "Its Apple" doesn't wash. Feels to me its VUDU and Apple is a convenient scapegoat.

            Comment

              #66
              Any progress on this?

              Comment

                #67
                Would also like to know the progress on UHD for the ATV App.

                Also, any progress on the following:

                - search still broken if using a universal remote
                - no autoplay settings when watching TV shows
                - wishlist seems flaky and not tied to the account but the device (unlike other Vudu apps)
                - no support for chapters when playing a video

                Comment

                  #68
                  Nothing?

                  Comment

                    #69
                    Originally posted by jsmiddleton4 View Post
                    Nothing?
                    He said that it's being worked on. What more do you want? It's the holiday season and I highly doubt they are going to rush out an update before it's ready. As for Apple's video requirements, I'll take Jake's word on that. There is a lot of work that has to be done to keep video content in-line with tvOS requirements and design standards. Take a look at this video and supporting documentation if you want to learn more.

                    https://developer.apple.com/videos/play/wwdc2016/506/

                    Comment

                      #70
                      Woulda been easier to just say bah humbug.....

                      Others would like to know where this is at as well. Nothing as already noted about any of this is a surprise to VUDU. The idea that they are JUST working on this as if at step 1 is unsound.

                      Comment

                        #71
                        Word?

                        Comment

                          #72
                          Word on some other forums is VUDU is NOT going to get this done. Seems like with absolutely no additional information here they may just be right about that and VUDU's lack of progress means its not happening........

                          Comment

                            #73
                            JeffreyVUDU - is there ANY word at all from Vudu that there is active development on the ATV Vudu app? Should I just consider moving all my future buying decisions over to iTunes?!? I would love to know if any of these are even on the radar to be fixed:

                            - search still broken if using a universal remote
                            - no autoplay settings when watching TV shows
                            - watchlist is broken - I will get random shows/movies showing up days and weeks after I watch them and they almost never show up right away
                            - no support for chapters when playing a video
                            - no support to switch quality
                            - no UHD support

                            Seems that some of these could have been addressed in an app update. The app was released in Aug 2017 and has had ZERO updates since.

                            Thanks for any info.

                            Comment

                              #74
                              The silence s deafening. Looks like if you want 4K on an Apple TV get familiar with iTUNES.

                              Comment

                                #75
                                Originally posted by jsmiddleton4 View Post
                                The silence s deafening. Looks like if you want 4K on an Apple TV get familiar with iTUNES.
                                So far with Movies Anywhere and the fact iTunes is killing it on adding new 4K content....that?s exactly what I?ve done ;-)

                                Thankfully the 400+ movies that aren?t MA eligible are mainly in HD.

                                I think whats even worse is the lack of General app updates to fix the known bugs I listed above. No updates since initial release in AUGUST!

                                Comment

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