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VUDU site states Password Reset Required

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  • LocN
    replied
    Re: VUDU site states Password Reset Required

    Originally posted by swiss21 View Post
    Is it all accounts or only select accounts impacted? I logged in and saw no prompt nor received any email.
    Did you login with Facebook profile? If so you might not ever set VUDU password, therefore there is no password to reset. However, you can use the option "Forgot password" to receive an email to reset VUDU password.

    Thanks,
    LLN

    Leave a comment:

  • LocN
    replied
    Re: VUDU site states Password Reset Required

    Originally posted by Vidfreek View Post
    Any time I try to log in with my facebook account, it tells me my password needs reset, so I click reset and it instantly fails and says it cant be done and to contact customer support, I changed my password on Facebook as that is what I used to access Vudu but that didn't do anything either, it still wants me to reset it and I cant seem to do that.....is there any other way?

    Thanks
    I am not sure why it's failed. However I just triggered a password reset request sent to your email address. Please check your email.

    Thanks,
    LLN

    Leave a comment:

  • LocN
    replied
    Re: VUDU site states Password Reset Required

    Originally posted by PANICkedMULE View Post
    I reset my password and followed the given instructions, but I couldn't find any information on the AllClear identity theft offer...I followed the instructions in the FAQ. No luck. Could someone please provide a link, or better explain where the information can be found. Thanks
    Please check the page below and look for the "Use PLUS" with Redemption code.
    https://my.vudu.com/MyAccount.html?page=info
    Thanks,
    LLN

    Leave a comment:

  • LocN
    replied
    Re: VUDU site states Password Reset Required

    Originally posted by Chris Gerhard View Post
    It has been 10 hours since the first request and a couple of hours since the second. I have tried several more times this morning, nothing else I can do at this point until Vudu does something from their end. I even tried the forgot password request which didn't get a response either. My girlfriend requested a reset last night and immediately got an email back and was able to set up a new password.
    Chris,

    Please PM me your email address which you registered with VUDU. I will check the system for the error.
    In addition please check your spam/junk folder to see if the emails land there.

    Thanks,
    LLN

    Leave a comment:

  • E55KEV
    replied
    Re: VUDU site states Password Reset Required

    article on TV Predictions - http://www.tvpredictions.com/vudu041013.htm

    Vudu Offices Burglarized; Passwords Taken

    Washington, D.C. (April 10, 2013) -- Vudu revealed yesterday that its Santa Clara, California offices were broken into on March 24 and hard drives containing customer information such as encrypted passwords, dates of birth, postal addresses and e-mail addresses were stolen.

    The video streaming service, which is owned by Wal-Mart, says no full credit card numbers were taken because the data bases only hold the last four digits of the member cards. However, Vudu urged users to re-set their passwords at Vudu.com and be cautious about using the same sign-in and password at any other site.

    To emphasize the importance of caution, Vudu is offering members a one-year free subscription to the identity theft protector, AllClear ID.

    Leave a comment:

  • Chris Gerhard
    replied
    Re: VUDU site states Password Reset Required

    It has been 10 hours since the first request and a couple of hours since the second. I have tried several more times this morning, nothing else I can do at this point until Vudu does something from their end. I even tried the forgot password request which didn't get a response either. My girlfriend requested a reset last night and immediately got an email back and was able to set up a new password.

    Leave a comment:

  • Blurayfan
    replied
    Re: VUDU site states Password Reset Required

    Originally posted by Chris Gerhard View Post
    I requested a password reset last night and have not received an email in response. I tried again this morning and still haven't received a response. I did check the junk email folder. I think I have logged in using Facebook and my Vudu.com user name and password historically but can't do either now.
    When I did my password reset, it was a good ten minutes before the email was received.

    Leave a comment:

  • Chris Gerhard
    replied
    Re: VUDU site states Password Reset Required

    I requested a password reset last night and have not received an email in response. I tried again this morning and still haven't received a response. I did check the junk email folder. I think I have logged in using Facebook and my Vudu.com user name and password historically but can't do either now.

    Leave a comment:

  • Cathy
    replied
    Who to contact? Why did it take so long to inform customers?

    I am pretty upset about this. I am only just now seeing the email, and it looks like it took Walmart/VUDU almost a month to let customers know about this?

    I would really like an explanation. Who can I contact direct by phone, or write to about this. That is enough information to do some real damage to anyone. Even if it is only the last 4 numbers of your CC, they have all your other legitimate info, and we were not informed in a timely manner to quickly change passwords. What the hell?

    Cathy

    Leave a comment:

  • PANICkedMULE
    replied
    Re: VUDU site states Password Reset Required

    I reset my password and followed the given instructions, but I couldn't find any information on the AllClear identity theft offer...I followed the instructions in the FAQ. No luck. Could someone please provide a link, or better explain where the information can be found. Thanks

    Leave a comment:

  • Jimmer
    replied
    Re: VUDU site states Password Reset Required

    The reports seem to show that only the passwords were encrypted, not the rest of our data such as date of birth, home address, etc. If this is the case it's shameful on Vudu's part. Encryption has matured to the point that even the FBI and NSA are complaining that they are unable to break passwords of today's confiscated laptops from criminals. ALL of Vudu's customer data should have been encrypted with schemes that many of their own customers employ every day on their own devices that would have offered ironclad protection against such nonsense. It's not hard to encrypt drives and should be impossible to decrypt them in 2013 (again - per the Feds). Total lazy, 1990's amateur-hour over there at Vudu.

    Leave a comment:

  • Vidfreek
    replied
    Re: VUDU site states Password Reset Required

    Any time I try to log in with my facebook account, it tells me my password needs reset, so I click reset and it instantly fails and says it cant be done and to contact customer support, I changed my password on Facebook as that is what I used to access Vudu but that didn't do anything either, it still wants me to reset it and I cant seem to do that.....is there any other way?

    Thanks

    Leave a comment:

  • Drrhein
    replied
    Re: VUDU site states Password Reset Required

    Why did you change the password rules?? I can't come up with a password, I can possibly remember, that your system will accept. Crazy!!!!

    Leave a comment:

  • Blurayfan
    replied
    Re: VUDU site states Password Reset Required

    Originally posted by swiss21 View Post
    Is it all accounts or only select accounts impacted? I logged in and saw no prompt nor received any email.
    This impacts accounts that have a user ID and password on VUDU.com. Accounts that log in through Facebook or Walmart should not be impacted.

    Leave a comment:

  • swiss21
    replied
    Re: VUDU site states Password Reset Required

    Is it all accounts or only select accounts impacted? I logged in and saw no prompt nor received any email.

    Leave a comment:

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