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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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IT UHD audio trouble

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  • ryanmcv
    replied
    Originally posted by TamM View Post

    Hello Roxie_Muzic,

    Can you provide more info about our experience.
    - What LG TV model do you have?
    - What is the sound setting?
    -Which Vudu Content are you streaming?
    - Are you getting audio issues from the built in speakers on the TV or from external speakers?
    - How are you connected to your external speakers (ARC, Optical, Blue Tooth)?

    Thanks
    Tam
    I'm having the same audio drop-out issues, so I'll share my information:

    - LG OLED55C6P
    - Sound is set to output via HDMI ARC to a Sony HT-ST5000 sound bar.
    - The issue occurs when watching most UHD content on Vudu. Switching to HDX quality resolves the audio drop-outs.
    - When I switch the TV's settings to output via built-in speakers, audio from Vudu UHD titles seems to be fine.
    - Connected via HDMI ARC, but the problem also occurs using an Optical connection.

    I really hope LG and/or Vudu can quickly find and release a fix for this issue. Between this issue and the Chromecast Ultra issue, I have no way to watch my Vudu UHD titles.

    Leave a comment:


  • TamM
    replied
    Originally posted by Roxie_Muzic View Post

    Thank you so very much for your help on this matter, the audio is awful on 4K's on the 2016 LG OLED's in 4K .....sorry to say.
    Hello Roxie_Muzic,

    Can you provide more info about our experience.
    - What LG TV model do you have?
    - What is the sound setting?
    -Which Vudu Content are you streaming?
    - Are you getting audio issues from the built in speakers on the TV or from external speakers?
    - How are you connected to your external speakers (ARC, Optical, Blue Tooth)?

    Thanks
    Tam

    Leave a comment:


  • Roxie_Muzic
    replied
    Originally posted by TamM View Post
    Hello All

    LG is working on a solution. This seems to be an LG issue that will require them to fix. Will let you know when we Vudu gets something to test out.

    Thanks
    Tam
    Thank you so very much for your help on this matter, the audio is awful on 4K's on the 2016 LG OLED's in 4K .....sorry to say.

    Leave a comment:


  • TamM
    replied
    Hello All

    LG is working on a solution. This seems to be an LG issue that will require them to fix. Will let you know when we Vudu gets something to test out.

    Thanks
    Tam

    Leave a comment:


  • Dan Alberts
    replied
    Hey VUDU support person: Any update on this sound issue? These expensive 4K movies are unwatchable, what are you doing to correct this issue? We need resolution NOW. What is happening besides nothing????

    Leave a comment:


  • Vivix7
    replied
    Same issue as everyone else. C6. Issue appears when Optical Out settings are set to "Auto". Changing the setting to "PCM" fixes the issues but I do lose 5.1 with that.

    Leave a comment:


  • Crunko
    replied
    I just wanted to add that I am experiencing this exact same issue. Posting to simply add to the number of people experiencing this issue. I own a 2016 model LG 65oledc6p. I am running vudu through the built in app for dolby vision. I am using hdmi arc for sound out and while I am aware that the 2016 models do not carry atmos out through arc, I would prefer that it carried an audio signal that didn't stutter and glitch constantly. My soundbar that I am using is a LG-SJ9 with dolby atmos support, however, it will not receive an atmos signal through hdmi-ARC on the 2016 model. I look forward to an update that will allow me to continue watching UHD movies on vudu as the dolby vision is great. My symptoms exhibit exactly as other posts have described.

    Leave a comment:


  • RollingTundra
    replied
    Originally posted by TamM View Post

    Hello All

    Sorry for not acknowledge it, but Yes we are working on this issue. I am in direct content with our LG Tech lead and working on debugging what the issue is. When I get an update on the issue I will update the thread.

    Sorry for the inconvenience.

    Thanks,
    Tam
    Thank you for the update, appreciate that it?s being worked on!

    Leave a comment:


  • NYC Guy
    replied
    I have changed my LG OLED 55C6P TV's settings so that it now outputs audio both to speakers and to my receiver. I also set PCM on both the TV and my receiver as the sound option default. I then turned down the TV's internal speakers to 0 -- and while it didn't totally solve the problem, at least now I can watch and listen to the 4K/UHD titles in my library with only minimal static noises, very low volume, that occur infrequently on my external speakers and headphones. Thank you to the poster above who suggested this which has eased the glitching issue. Wish I knew more about the source problem so perhaps I could adjust more settings if need be. But at least I can watch the films now which is good.

    Leave a comment:


  • ryanmcv
    replied
    Originally posted by TamM View Post

    Hello All

    Sorry for not acknowledge it, but Yes we are working on this issue. I am in direct content with our LG Tech lead and working on debugging what the issue is. When I get an update on the issue I will update the thread.

    Sorry for the inconvenience.

    Thanks,
    Tam
    Thank you for keeping us updated.

    Leave a comment:


  • NYC Guy
    replied
    I had this exact problem all weekend on all of my VUDU titles, including ones that were new purchases: the new purchases were Wonder Woman, Tarzan, Harry Potter and the Sorcerer's Stone, and Baby Driver. The sound glitched all of the time -- making the films unwatchable. I have an OLED 55C6P -- with an optical cable from the TV to my Marantz receiver for sound. I have not tried playing the material through just the TV speakers but will try that tonight. I am using the built in VUDU ap. This problem drove me crazy all weekend -- only happened on VUDU -- not on any other streaming services.

    Leave a comment:


  • TamM
    replied
    Originally posted by ryanmcv View Post

    Agreed. Multiple people on multiple forums have reported this issue, yet Vudu refuses to acknowledge it. I won?t be purchasing any more UHD titles on Vudu until this is addressed.
    Hello All

    Sorry for not acknowledge it, but Yes we are working on this issue. I am in direct content with our LG Tech lead and working on debugging what the issue is. When I get an update on the issue I will update the thread.

    Sorry for the inconvenience.

    Thanks,
    Tam

    Leave a comment:


  • ryanmcv
    replied
    Originally posted by RollingTundra View Post

    Is VUDU looking into the audio bug affecting all the LG C6 models on the UHD titles? It
    is unwatchable and speeding up my decision to update my Apple TV to the 4K model and go with iTunes for everything.
    Agreed. Multiple people on multiple forums have reported this issue, yet Vudu refuses to acknowledge it. I won?t be purchasing any more UHD titles on Vudu until this is addressed.

    Leave a comment:


  • Crash7104
    replied
    I am having the exact issues with my 2016 LG playing VUDU. First noticed with Blade Runner but it is now happening with all of my UHD movies including ones that worked previously. This seems to have started in the past month.

    Leave a comment:


  • RollingTundra
    replied
    Originally posted by TamM View Post

    Hello,
    There is a Vizio FW bug with playing new Dolby Vision titles releases. Vizio has addressed this in their latest FW which is currently under test within Vizio. I was told by Vizio the new FW should be rolled out starting in Feb. So to work around the bug Vudu will force any title that will exhibit the bug down to HDR10. Apologies for the inconvenience.

    Thanks,
    Tam
    Is VUDU looking into the audio bug affecting all the LG C6 models on the UHD titles? It
    is unwatchable and speeding up my decision to update my Apple TV to the 4K model and go with iTunes for everything.

    Leave a comment:

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