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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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IT UHD audio trouble

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  • TamM
    replied
    Originally posted by bpa88 View Post
    Are you also having trouble getting it to display in Dolby vision? It will only playback in HDR10 for me on my vizio..all my other vudu Dolby Vision movies display DV just fine, but it will only playback in HDR10
    Hello,
    There is a Vizio FW bug with playing new Dolby Vision titles releases. Vizio has addressed this in their latest FW which is currently under test within Vizio. I was told by Vizio the new FW should be rolled out starting in Feb. So to work around the bug Vudu will force any title that will exhibit the bug down to HDR10. Apologies for the inconvenience.

    Thanks,
    Tam

    Leave a comment:


  • RollingTundra
    replied
    Yea I recall not having issues before pretty recently as well with the 4K titles. It?s gotta be a firmware issue affecting the LG C6 models (and possibly others) because we all seem to be experiencing it.

    Leave a comment:


  • Dan Alberts
    replied
    I also have the same issue with audio drop outs using a 2016 LG C6 OLED while watching Vudo UHD movies. The latest was last night watching "Dunkirk" and I quickly switched over to "Wonder Woman" which was purchased and played perfectly in the past but last night had the audio breakups/ dropouts from the very start of the movie. Using optical cable from the TV to a Yamaha older non- Atmos 5.1 receiver. As another poster noted, this basically makes these movies unwatchable and they are not cheap to rent or own. Not a happy Vudu customer right about now. Please fix ASAP !!!

    Leave a comment:


  • ryanmcv
    replied
    Originally posted by RollingTundra View Post


    Hey do you happen to have Blade Runner UHD? Because it sounds like you and I have the same TV and I definitely heard audio problems when switching to internal speakers... just not as pronounced and obvious as on the surround. Blade Runner was the most obvious of the films I tested on internal speakers. I cranked IT up on internal and watched first 10 minutes... definitely still some drops and glitches but less pronounced.
    Yes I have Blade Runner UHD. I'll check tonight and report back.

    Leave a comment:


  • RollingTundra
    replied
    Originally posted by ryanmcv View Post
    While playing It in UHD, I went into the TV's settings and changed audio output to TV speakers. The choppiness went away and the audio plays perfectly through the TV speakers. As soon as I change the audio output back to HDMI ARC, the audio stuttering/choppiness begins on my sound bar. Same problem with the following UHD titles tested tonight:
    • The Lego Ninjago Movie
    • Dunkirk
    • Harry Potter and the Sorcerer's Stone
    There are definitely others but I don't have time to go through all of them. On UHD titles that don't have the audio issue, there are often noticeable video stutters/frame drops during playback. Jupiter Ascending, for example, plays with perfect audio, but there appears to be a stutter in the video every 5 seconds or so.

    This is definitely a problem specific to the Vudu app on my LG OLED55C6P. When I play Dolby Vision titles through the TV's built-in Netflix app, I have no problems. TV is running the latest firmware 05.30.02. Hard-wired into a gigabit fiber Internet connection. I have tried power cycling the TV and even reset the TV to factory default settings, but that hasn't helped. Sound bar is a Sony HT-ST5000 also running latest firmware.

    Again, as soon as I switch from UHD to HDX during playback, the issues go away.

    On another (possibly related) note, I can't even get Inception UHD to stream tonight. It just sits at the loading screen until it asks me to switch to HDX.

    I basically can't watch my Vudu UHD titles that I've spent hundreds of dollars on. The issue started in the past couple of weeks, and nothing on my end has changed in that time. I thought I'd be able to use a Chromecast Ultra instead, but that hasn't worked either (see my link in the above post). Thanks for looking into this.

    Hey do you happen to have Blade Runner UHD? Because it sounds like you and I have the same TV and I definitely heard audio problems when switching to internal speakers... just not as pronounced and obvious as on the surround. Blade Runner was the most obvious of the films I tested on internal speakers. I cranked IT up on internal and watched first 10 minutes... definitely still some drops and glitches but less pronounced.

    Leave a comment:


  • bpa88
    replied
    Are you also having trouble getting it to display in Dolby vision? It will only playback in HDR10 for me on my vizio..all my other vudu Dolby Vision movies display DV just fine, but it will only playback in HDR10

    Leave a comment:


  • lujan
    replied
    Originally posted by Jake View Post
    If anyone with this issue can try outputting sound from the LG TV speakers (instead of a receiver w/ ARC/optical) and see if it works ok that would be helpful info. We are trying to determine if there is an issue with the content or the LG TV firmware (have not been able to reproduce yet, but are trying).
    It's not only the LG TVs but the Vizio displays as well since that's the kind I have.

    84 UHD
    857 HDX
    2 SD

    Leave a comment:


  • lujan
    replied
    Originally posted by Jake View Post

    That shouldn't be the case (if anything, with the way CDNs and caching works, the more popular the title the better it should be). When you say "newer", is this something really recent (the past few weeks) or any title when it's "new"? Also, what device(s)/apps do you see this on?
    Vizio "P" series display using built-in Vudu Smartcast app - Case #170913-000157

    84 UHD
    857 HDX
    2 SD

    Leave a comment:


  • ryanmcv
    replied
    P.S. - The audio and video stuttering does not happen at any particular spot during UHD playback. The problems start almost immediately when I begin playback.

    Also, I think I mentioned this above - when I change the TV's audio output from "Auto" to "PCM," the audio problems go away, but then I'm stuck with 2.0 channel audio.

    Leave a comment:


  • ryanmcv
    replied
    While playing It in UHD, I went into the TV's settings and changed audio output to TV speakers. The choppiness went away and the audio plays perfectly through the TV speakers. As soon as I change the audio output back to HDMI ARC, the audio stuttering/choppiness begins on my sound bar. Same problem with the following UHD titles tested tonight:
    • The Lego Ninjago Movie
    • Dunkirk
    • Harry Potter and the Sorcerer's Stone
    There are definitely others but I don't have time to go through all of them. On UHD titles that don't have the audio issue, there are often noticeable video stutters/frame drops during playback. Jupiter Ascending, for example, plays with perfect audio, but there appears to be a stutter in the video every 5 seconds or so.

    This is definitely a problem specific to the Vudu app on my LG OLED55C6P. When I play Dolby Vision titles through the TV's built-in Netflix app, I have no problems. TV is running the latest firmware 05.30.02. Hard-wired into a gigabit fiber Internet connection. I have tried power cycling the TV and even reset the TV to factory default settings, but that hasn't helped. Sound bar is a Sony HT-ST5000 also running latest firmware.

    Again, as soon as I switch from UHD to HDX during playback, the issues go away.

    On another (possibly related) note, I can't even get Inception UHD to stream tonight. It just sits at the loading screen until it asks me to switch to HDX.

    I basically can't watch my Vudu UHD titles that I've spent hundreds of dollars on. The issue started in the past couple of weeks, and nothing on my end has changed in that time. I thought I'd be able to use a Chromecast Ultra instead, but that hasn't worked either (see my link in the above post). Thanks for looking into this.

    Leave a comment:


  • RollingTundra
    replied
    The audio is weird when I play it through my internal tv speaker too. Pops and cracks and such. Sounds differently flawed than with the home theater but flaws none the less. This was for IT.

    Edit: just tested internal on Blade Runner... same thing. Pops and skips and cracks.

    Edit: my LG set is OLED55C6P if I didn?t say.

    Leave a comment:


  • RollingTundra
    replied
    Oh also my home theater is LG BH6820SW

    Leave a comment:


  • Jake
    replied
    If anyone with this issue can try outputting sound from the LG TV speakers (instead of a receiver w/ ARC/optical) and see if it works ok that would be helpful info. We are trying to determine if there is an issue with the content or the LG TV firmware (have not been able to reproduce yet, but are trying).

    Leave a comment:


  • RollingTundra
    replied
    It?s also doing it on Dunkirk 4K , which we just started trying to watch now. It?s like the other poster said... all these newer releases are doing something strange.

    Leave a comment:


  • RollingTundra
    replied
    The first 10 minutes of IT has the issue for sure for me... couldn?t get through it to see if it continues.. it?s bad haha. Same with Blade Runner. No problems at all when watchingthe 4K IT on fandango now.

    Leave a comment:

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