New Site Problems

[jjohns]

An issue I've noticed on My Wishlist is that when scrolling up and down the page the movie thumbnails will sometimes shift position. For example, a movie might be the 2nd image on the row and then when the page is scrolled a bit that movie will shift to the 3rd position. While this in itself is annoying, the bigger problem is that it seems any sale banner doesn't shift with it. So, SEASON SALE may appear over one title but then after scrolling a little the movies will rearrange and that SEASON SALE banner will be in the same place but a completely different title will be under it and the original title will no longer show as being on sale in it's new position.

EDIT:

I just noticed there's another thread regarding the wishlist sort order here:
https://forum.vudu.com/forum/technic...instead-of-a-z

It appears manually adding the SORT_ORDER parameter, as mentioned in one of the posts in that thread, does solve this problem.

It would be nice to have a sort option on the page, but in the short term could we at least get a consistent default sort order? That should be a quick and easy fix.

[mwooten45]

I too and having MAJOR problems with new website. I can't play or buy anything. Any help would be great!

[LilacSpryte]

Greetings!!

I too am having all the issues listed with this new interface. It's really annoying!! I can only "play" my "purchased" movies if I download them or on any other device other than my computer... and that's been the main way that I watch vudu is on my computer! I've found if you add another movie to your wish list and then go over and check it, your wish list will pop up. But there's still no way to purchase anything... and my movies list still acts as if I hadn't actually bought any of them so there's no way to watch anything on my browser/computer. Not to mention their Valentine's Mix & Match sale will only show the first 2 rows of movies, and then the rest of them are blank. I tried looking for the sale on my other devices, but that particular sale is ONLY available through my computer/browser. Hopefully they'll fix this before the sale ends!!

[TENIME]

And I just noticed that there isn't a way to buy movies either. Just "Trailer" or "Wishlist."

I really wish that when technology was "upgraded" that it actually improved things, instead of pretty much always doing the exact opposite.

[Wasteland]

I keep it manually but I have asked that there be a way to filter the resolution of our titles but they haven't made it possible yet.

88 UHD
858 HDX
3 SD

This would be a very helpful feature!! I've just started last night importing my collection into a spreadsheet for my personal use. I usually use blu-ray.com to keep my collection updated, but noticed today I had titles I owned not even checked there.

[lujan]

I see that you and several other members show how many movies you have when you post.
More specifically, it breaks it down into how many SD, HDX and now UHD movies you have.
Is there some way to look that up or to have that displayed when we log into our own member site?
Or is that something that you manually keep up with?

I have wanted to ask about this to a member for a long time now.

Thanks,

I keep it manually but I have asked that there be a way to filter the resolution of our titles but they haven't made it possible yet.

88 UHD
858 HDX
3 SD

[TENIME]

Did you login to your account? When the new website design released, it forced me to sign in again. Everything works for me. I can stream as normal. Must be a local issue for you.

I was already logged into the PC website, and there is no option to in the mobile app (and I was already logged into the mobile website as well with the same issues).

I checked my TV, bluray player, and iPad, and they were all fine, and after I added a new digital code to MA, the PC website worked on my home computer 3 hours after I made this thread. I was about to check the website again from my work PC, but wanted to see any replies here first.

If there's still an issue, I'll try logging out, then back in. Thanks for suggesting.

EDIT:

Welp, that didn't work. Still no bright green "Watch" button on my work PC website, unlike last night on my home PC. I can watch titles in MoviesAnywhere on my work PC, so it shouldn't be some block that they have on the computer (though I noticed that while I own Spider-Man: Homecoming, it will show & play through Vudu, but not MA). Wishlist is also still blank, which means less money for Vudu, as the majority of my purchases are made while I'm at work (the only thing I do purchase-wise at home is Disc to Digital).

Just checked the mobile site on my phone, and same thing - no "Watch" option & blank Wishlist.

Logged out of the app & then back in, and the little blue "loading" circle has been spinning for about 5 minutes now.

iPad is still good.

I can't even watch the "On Us" free movies on the PC website on my work computer. There's no option for it.

EDIT again:

Finally logged back into the app. Library shows up, individual movies allow "Watch" options, but an extremely large amount of titles are missing. Wishlist looks full, but there's no way to sort, so I don't know if everything's in there or not. But I know for a fact not every movie is in My Movies on the app (iPad showed all, and even though I can't watch any, PC website & mobile website showed all).

[kunalkhurana1]

So, on the PC website, my entire Wishlist is gone, and when I click on titles in my library, there's no option to play any of them. Just "Watch Trailer" or "Add to Wishlist," which I shouldn't have to do if I own it.

Then, when I went into the mobile app, there's nothing in my library at all.

I've spent a lot of money on this site, please tell me I just have to wait a day or so for updates to refresh or something.

I'm going to check my TV app when I get home from work later. That better be fine, because that's really how I watch Vudu stuff almost exclusively (though I do all purchasing on the website, typically through my Wishlist).

I am also getting the same issue on web browser, but I am able to play my movies on iPhone app. I normally buy the movies on web browser as iPhone doesn't let you buy from app and now I dont see any purchase option also when I login just trailer and wishlist.

Was anyone able to resolve this.

[blue22]

Yes, if you go to the top left of the forums here, it takes you to the Home page:

87 UHD
859 HDX
3 SD

I see that you and several other members show how many movies you have when you post.
More specifically, it breaks it down into how many SD, HDX and now UHD movies you have.
Is there some way to look that up or to have that displayed when we log into our own member site?
Or is that something that you manually keep up with?

I have wanted to ask about this to a member for a long time now.

Thanks,

[blue22]

PLEASE add back the "Recently Added" sorting method!!! This is a HUGE negative with the new layout.

I can't go back to the dark ages again prior to them having the "Recently Added" sorting method.
The only way to know if something that's "not new" has been added, but that you have been waiting for to add to your collection for a long time was to constantly and randomly log in and type the name of every single one of your movies on your wish list.
I'm not going to go back and start doing that again.
Please return the "Recently Added" sorting tab.

There were several other bigger issues that could've been worked on that faithful subscribers have been asking for or that other sites have already fixed, rather than putting lipstick on the(very similar, but yet seems like an older) version of what they already had.

[lujan]

In addition to the lack of ability to sort alpabetically when reviewing all movies for sale, and when looking at uhd movies, etc., there is also no way now to go from the forums to the vudu home page or to your own collection.

Yes, if you go to the top left of the forums here, it takes you to the Home page:

87 UHD
859 HDX
3 SD

[jcollins39]

I can't get anything to playback on my PC in Chrome. I get error "There was a problem authenticating your account for movie playback. [#3365]".

On my Mac running Safari there is movie playback, but there are no media controls where I can pause a movie or skip around to different places in what I'm playing back. I also notice when I search in Vudu while on Safari there's no scrollbar to let me scroll through search results.

[roycejr]

I miss the RECENTLY ADDED sort option in movies and TV. This is the biggest drawback of the new layout for me. I check that at least twice a week and it's now gone. I also prefer the UV and MA logos be at the top and not at the very bottom.

[laurieb52]

Pages are also very slow in loading

[laurieb52]

In addition to the lack of ability to sort alpabetically when reviewing all movies for sale, and when looking at uhd movies, etc., there is also no way now to go from the forums to the vudu home page or to your own collection.