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Not receiving Instawatch copies

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    Not receiving Instawatch copies

    Hello this is an Instawatch issue on 5 movies I purchased in store at Walmart labeled with a $5 movie credit and watch instantly sticker, I was told in store that they were Instawatch but after purchasing them and entering the codes and scanning the receipt I received no digital copy, thats the main reason I bought them was for the digital copy but it didn't work.
    I spoke with customer service by phone and opened a ticket with a number of escalations and a final email only addressing one movie then the case was closed before I could respond I did send photos of the receipt and front with stickers also the back with the upc as requested.
    Case # 19010404-000397 Just wanting to see if a Mod here could look into this and give me more information as to whats happened.
    Thanks

    #2
    Can you check that case # again, that's not a valid number.

    Comment


      #3
      yea looks like I put too many numbers in there, this should be the correct number 190104-000397
      Thanks,

      Comment


        #4
        hello FelipeF is there any information on this yet/have you had a chance to look into it.
        Thanks

        Comment


          #5
          These movies are not InstaWatch eligible, they only provide a code for $5 in Vudu credits.

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