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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Vudu App not playing movies on my Vizio TV (P65-C1)

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  • melanie8820
    replied
    My TV keeps saying Playback Error please try again. It will only play movies that are resuming. It will not start a movie over or from the beginning. I have a Vizio TV

    Widget: 7.4.25
    Model Number: D32f-F1
    Software: 4.40.21

    Leave a comment:

  • Jpulizzi3
    replied
    Same problem...did soft restart, worked for about 10 minutes and failed. Same on 2 different Vizio TVs. No issues on any other brand TVs.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Hello All,

    Vizio is aware of the problem that started with their recent firmware rollout. We're working with them on a release schedule and hope to have a fix rolled out asap. When we have more information about the timeline, we'll provide an update.

    Thanks,
    Dan.

    Leave a comment:

  • GinnyJody
    replied
    I am having the exact same problem and it all started when the Television did an update. This is something to do with Vizio updates that mess up the VUDU app.

    Leave a comment:

  • Stacyri7
    replied
    I just received my vizio tv for Christmas and it only worked for ONE DAY!!! Evidently this is a big issue, thinking about returning my tv to get another brand. Any suggestions?
    My signal for internet is great, it?s the vudu app and watchfree app that is not working. Very irritating and disappointing. I tried everything that VUDU suggested in their post, STILL does not work.

    Leave a comment:

  • Scottalan
    replied
    Originally posted by DanielH View Post

    I'm interested to know what the widget version you're seeing when you launch Vudu. Currently, there is an issue where a network error is seen after trickplay, but starting playback and resuming shouldn't be an issue. Are you still on widget 7.3.20? The updated app should have resolve that problem. Please let us know the widget version (Settings-->About) in Vudu and if you're still having the same trouble after a hard power cycle.

    I should also mention in the meantime, if you cast playback to the TV you shouldn't see the issue. Not convenient, but a work around where you won't run into the issues you're seeing.

    Thanks,
    Dan.
    Widget version 7.4.25
    player 310601.49
    hardware vztc.:d: 5f3dc

    i can finally watch 4K movies but still can?t play from a playback resume and the app crashes all the time when I try to resume a free watch movie.

    Leave a comment:

  • jkitko
    replied
    Yes, these are the exact messages I get. I have tried talking with VUDU and they keep telling me to do the same things - power cycle your TV, uninstall the app and reinstall (how do you do this on your tv?) I've done their suggestions but the uninstall. It doesn't help.
    Side note- I can cast my movies from my phone to the TV just fine. ??? But app itself in Chromecast is definitely dead. Ive lost all hope at this point.

    Leave a comment:

  • Jvelosky
    replied
    Widget Version: 7.4.25 (25-65ab58dd)
    Player version: 310601.49
    Tv model: D32h-F4
    Tv Version: 4.40.21
    LDT: Dec 12 00:50:17 2019

    Leave a comment:

  • Jvelosky
    replied
    This exact same thing is happening to me only on my Visio tv.
    ?I can see trailers and commercials, but when I try to watch any movie I own, I get a Playback Error message. If I try to watch a "Free with ads" movie, I watch the ads, then I get a Network Error message.?
    It just started happening this December. Was there a code released pushed this month? It worked before. And my playbacks work correctly on both my Samsung TV and tablet. Can the software for Visio be rolled back to a previous stable working version?

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Originally posted by LoriDD View Post

    12-25-2019 ~~ I've followed all of your directions, including the Soft Power Cycle, but haven't had any luck fixing this. I have photos of the error, the app settings, and my vizio tv settings. Trying to attach here. (I can't believe Santa hasn't stopped by to fix this. He should be done with Xmas by now! LOL)


    I can see trailers and commercials, but when I try to watch any movie I own, I get a Playback Error message. If I try to watch a "Free with ads" movie, I watch the ads, then I get a Network Error message. See attached.

    I also noticed that when I purchased the 4K videos on sale today from Vudu, I got an error message with each one that said I was not set up to watch 4K even though I am and always watch at hi-rez if my connection will allow it.

    If there are any other tests you need to help me fix this, please let me know ASAP. I'm using my tablet for now, but I wanna watch TV!

    I really hope you can fix this! Lori
    Sorry to hear that you're still having issues with playback on your Viziocast. If you don't mind, i'd like to get some logs from your TV when the playback error occurs. I'll send you a private message so we can get started.

    Thanks,
    Dan.

    Leave a comment:

  • LoriDD
    replied
    Originally posted by DanielH View Post
    Hello Everyone,

    If it's possible could you gather some information for us so that we can help troubleshoot?

    We would like to see your Firmware version. Press Menu>System>System Info>Version

    Launch Vudu and head to settings. What is your Widget and player versions?

    Another thing would be to update your smartcast and give it another try. To update the smart hub do the following:

    - Change input to HDMI1, wait 60 secs, and change back to SmartCast.
    - Do a soft power cycle (MENU > System > Reset & Admin > Soft Power Cycle)
    - Unplug, wait 60 secs, plug back in and start.
    - Launch Vudu and try and reproduce the issue.

    If you're still able to reproduce this issue after trying these steps, could you send me a picture of the error message?
    12-25-2019 ~~ I've followed all of your directions, including the Soft Power Cycle, but haven't had any luck fixing this. I have photos of the error, the app settings, and my vizio tv settings. Trying to attach here. (I can't believe Santa hasn't stopped by to fix this. He should be done with Xmas by now! LOL)


    I can see trailers and commercials, but when I try to watch any movie I own, I get a Playback Error message. If I try to watch a "Free with ads" movie, I watch the ads, then I get a Network Error message. See attached.

    I also noticed that when I purchased the 4K videos on sale today from Vudu, I got an error message with each one that said I was not set up to watch 4K even though I am and always watch at hi-rez if my connection will allow it.

    If there are any other tests you need to help me fix this, please let me know ASAP. I'm using my tablet for now, but I wanna watch TV!

    I really hope you can fix this! Lori
    Attached Files

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Originally posted by Scottalan View Post
    I can?t play any movie from Vudu on my Vizio tv. It won?t play and if I try to resume a movie it closes the app. Not to mention I can?t even play 4K movies on my tv with Vudu. I am regretting buying this vizio tv.
    I'm interested to know what the widget version you're seeing when you launch Vudu. Currently, there is an issue where a network error is seen after trickplay, but starting playback and resuming shouldn't be an issue. Are you still on widget 7.3.20? The updated app should have resolve that problem. Please let us know the widget version (Settings-->About) in Vudu and if you're still having the same trouble after a hard power cycle.

    I should also mention in the meantime, if you cast playback to the TV you shouldn't see the issue. Not convenient, but a work around where you won't run into the issues you're seeing.

    Thanks,
    Dan.

    Leave a comment:

  • Scottalan
    replied
    I can?t play any movie from Vudu on my Vizio tv. It won?t play and if I try to resume a movie it closes the app. Not to mention I can?t even play 4K movies on my tv with Vudu. I am regretting buying this vizio tv.

    Leave a comment:

  • FelipeF
    replied
    Looks like Vizio released an update that caused this issue you are experiencing. We are hoping Vizio can release a fix for this sometime soon.

    Leave a comment:

  • VuduNoWorky
    replied
    What's the latest on this? No responses in the last 4 days. It still doesn't work on the Vizio TV. Luckily, I found a work around on casting from my phone. Still annoying though considering that it used to work.

    Leave a comment:

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