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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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How long for customer service response?

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  • FelipeF
    replied
    Re: How long for customer service response?

    Originally posted by Wasteland View Post
    Care to help me?

    161125-000010 is the ref number. I called support, the agent said all I needed was a picture of my UV slip, which I had sent in that day. Week or two later a reply email saying I need to send in a picture of my Blu-ray case? How do I take a picture of something that was given as a gift? That's beyond crazy.
    Check your email.

    Leave a comment:

  • Wasteland
    replied
    Re: How long for customer service response?

    Originally posted by FelipeF View Post
    Looks like one of your cases was responded to already. I responded to the other one.
    Care to help me?

    161125-000010 is the ref number. I called support, the agent said all I needed was a picture of my UV slip, which I had sent in that day. Week or two later a reply email saying I need to send in a picture of my Blu-ray case? How do I take a picture of something that was given as a gift? That's beyond crazy.

    Leave a comment:

  • FelipeF
    replied
    Re: How long for customer service response?

    Originally posted by LLOYID View Post
    I have Reference # 161130-000741 and # 161128-000198.

    Even https://www.myuv.com/ had better Customer Service. They replied in a few mins, I had kept emailing back and forth from customer support there until everything was resolved.

    I wonder how long they will revamp customer support about this?

    FelipeF, please help me out since no one has responded to my email replies. Thank you.
    Looks like one of your cases was responded to already. I responded to the other one.

    Leave a comment:

  • LLOYID
    replied
    Re: How long for customer service response?

    I have Reference # 161130-000741 and # 161128-000198.

    Even https://www.myuv.com/ had better Customer Service. They replied in a few mins, I had kept emailing back and forth from customer support there until everything was resolved.

    I wonder how long they will revamp customer support about this?

    FelipeF, please help me out since no one has responded to my email replies. Thank you.

    Leave a comment:

  • Wasteland
    replied
    Re: How long for customer service response?

    EDIT: Called support. Now getting help!

    Leave a comment:

  • Wasteland
    replied
    Re: How long for customer service response?

    Maybe someone at Vudu will see this, and decide to offer some help, since support has become nothing but radio silence.

    161122-000707 - I'm trying to have a title (theatrical cut) removed as I bought the unrated version. They wanted me to confirm I wanted it deleted, I did, then silence. The title has been removed from my UV locker already.

    161125-000010 - I bought Barbershop: The Next Cut Blu-ray for my brother-in-law. He gave me the UV slip since we share accounts. I redeemed it for us and only received the SD version. I called support after I sent in an email, even she says it's a mistake and I should have received the HD version. I also submitted the UV slip in my initial email, and nothing but silence since.

    Been close to 10 days now, and I've heard nothing regarding either of my tickets. Vudu use to have great customer service, could get issues resolved in hours, now it seems like it's weeks to months, if that. Too many smoke breaks?

    Leave a comment:

  • RogerJ
    replied
    Re: How long for customer service response?

    Originally posted by FelipeF View Post
    I reviewed their responses to your cases and they are correct.
    But for one of my tickets, they told me that 4K Blu-ray codes do not redeem in UHD. But that's wrong. Two of mine are known to work at Vudu for UHD and one only works as UHD through Flixster but I wasted my code at Vudu.
    https://forum.vudu.com/showthread.ph...also-UHD/page2
    https://docs.google.com/spreadsheets...BbUtHtmh4/edit

    And for another ticket, they told me that most codes redeem in SD. That's also wrong. When from Blu-ray, the vast majority redeem in HDX.

    Leave a comment:

  • FelipeF
    replied
    Re: How long for customer service response?

    Originally posted by RogerJ View Post
    Support is still giving me incorrect information.
    I reviewed their responses to your cases and they are correct.

    Leave a comment:

  • RogerJ
    replied
    Re: How long for customer service response?

    Originally posted by RogerJ View Post
    I have a few more tickets that have been open for a very long time and then closed on me. They kept asking me the same questions and then gave me information that I already know to be incorrect. Could you please help again FelipeF?
    161024-001495
    161014-001213
    161013-000441
    Support is still giving me incorrect information.

    Leave a comment:

  • RogerJ
    replied
    Re: How long for customer service response?

    I have a few more tickets that have been open for a very long time and then closed on me. They kept asking me the same questions and then gave me information that I already know to be incorrect. Could you please help again FelipeF?
    161024-001495
    161014-001213
    161013-000441

    Leave a comment:

  • Faydar
    replied
    Re: How long for customer service response?

    Originally posted by FelipeF View Post
    I just replied to your ticket, check your email.

    Thank you so much!!!

    Leave a comment:

  • FelipeF
    replied
    Re: How long for customer service response?

    Originally posted by Faydar View Post
    Hey FelipeF, I opened a case about Batman V Superman Instawatch. I ordered the 4KUHD from walmart.com and was suppose to get the theatrical cut as well as the extended cut. I only ever got the theatrical cut. I opened a case and then when no one emailed me back, I placed a call. They told me to email them my receipt, which I included in the original ticket, and they would get back to me. I did that and still I haven't heard from anyone. Please help.

    Reference Number - 160705-001695
    I just replied to your ticket, check your email.

    Leave a comment:

  • Faydar
    replied
    Re: How long for customer service response?

    Hey FelipeF, I opened a case about Batman V Superman Instawatch. I ordered the 4KUHD from walmart.com and was suppose to get the theatrical cut as well as the extended cut. I only ever got the theatrical cut. I opened a case and then when no one emailed me back, I placed a call. They told me to email them my receipt, which I included in the original ticket, and they would get back to me. I did that and still I haven't heard from anyone. Please help.

    Reference Number - 160705-001695

    Leave a comment:

  • Me-Hostage
    replied
    Re: How long for customer service response?

    Originally posted by FelipeF View Post
    I took care of this for you. Looks like the agent is still learning the curves, disregard his email response. Sorry for the confusion.
    Thank you very much!

    Leave a comment:

  • dsk_daniel
    replied
    Re: How long for customer service response?

    Originally posted by FelipeF View Post
    Check your email for my response.
    Thanks Felipe. Got both.

    Leave a comment:

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