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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

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Converting Account

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  • RogerJ
    replied
    I'm late to the party and JUST found out about this. I still have old receipts that never worked despite the movies having been marked as InstaWatch. Am I jut SOL now?

    Leave a comment:


  • StarJaxn
    replied
    I have never received an email from Vudu about the conversion and only found out about it two weeks ago when my husband accidentally logged out on one of our TVs. When I went to log back in I received the onscreen notice that it was necessary to convert my account. Every time I have tried to convert it by clicking on the "Walmart login is no longer supported. You can convert your account to sign in with Vudu by verifying your email," I never receive an email. I have whitelisted both email@email.vudu.com and help@vudu.com, always check my spam folder and still nothing. I have 478 movies with my Walmart login and 13 movies under my Vudu login. I have tried resetting my Vudu account password and never receive an email. And I have tried creating a new account. It tells me "User already exists." This is NOT okay. As another poster said, after a year, they should have this fixed! Can anyone help me? Because apparently Vudu support does not exist.

    Leave a comment:


  • sleslie913
    replied
    When I try to convert my account I get the email on the old account I originally set up my Walmart log in with (Centuryling) and it doesn't not display anything for me to convert my account, the body of the email is blank. I have been on the phone with customer service at VUDU and they sent the problem to another department but never heard back from them. Anyone help me out with this? Just all of the sudden none of my VUDU emails can be read via my Centurylink email and I have always been able to read them. I even tried forwarding the email to my gmail account and it is still blank.

    Leave a comment:


  • Garpy
    replied
    Originally posted by freezing View Post

    Well, surely they will get back with me and let me know what to do to proceed and not just ignore this problem. I mean, you don't treat customers like that do you.
    I’ve been waiting close to a month so ignore seems to be the default once an issue is “escalated”

    Leave a comment:


  • freezing
    replied
    Originally posted by lujan View Post

    I would think that after a year, they would have caught up so I think that can't fix it. I hope I'm wrong though?

    757 UHD
    817 HDX
    5 SD
    Well, surely they will get back with me and let me know what to do to proceed and not just ignore this problem. I mean, you don't treat customers like that do you.

    Leave a comment:


  • lujan
    replied
    Originally posted by freezing View Post

    oh I see. Starting a second, new Vudu account. Well, I am still waiting to hear back from Vudu so I will see what they say before I try that. It is taking a long time to get a response. It feels like they are ignoring my problem but they are probably just way behind.
    I would think that after a year, they would have caught up so I think that they can't fix it. I hope I'm wrong though?

    757 UHD
    817 HDX
    5 SD

    Leave a comment:


  • freezing
    replied
    Originally posted by lujan View Post

    I have two emails for Vudu (primary & secondary). I had to use my seondary Vudu account for the transfer to work. You may get it to work by using another email for Vudu. The only problem with this is that you'll end up with two sets of movies and TV shows. One on the original Vudu email and the second set on the email you used to do the transfer. It was the only way to get it to work for me so I still have the two sets of movies. I believe that if you call Vudu, you may be able to consolidate the two emails (or two emails into one) but I haven't done that and have now gotten used to the two sets.

    757 UHD
    817 HDX
    5 SD
    oh I see. Starting a second, new Vudu account. Well, I am still waiting to hear back from Vudu so I will see what they say before I try that. It is taking a long time to get a response. It feels like they are ignoring my problem but they are probably just way behind.

    Leave a comment:


  • lujan
    replied
    Originally posted by freezing View Post

    Hello lujan; thank you. What do you mean by 'using a secondary email'? It looks like my only option is that it is asking for my Walmart.com email. I give them that, then they send me an email with a link to verify my email where I create a new password, but then it always fails.
    I have two emails for Vudu (primary & secondary). I had to use my secondary Vudu account for the transfer to work. You may get it to work by using another email for Vudu. The only problem with this is that you'll end up with two sets of movies and TV shows. One on the original Vudu email and the second set on the email you used to do the transfer. It was the only way to get it to work for me so I still have the two sets of movies. I believe that if you call Vudu, you may be able to consolidate the two emails (or two emails into one) but I haven't done that and have now gotten used to the two sets.

    757 UHD
    817 HDX
    5 SD

    Leave a comment:


  • freezing
    replied
    Originally posted by lujan View Post

    It's been a year now but I could only convert when using a secondary email. I kept getting that error but nothing could be done, not even by Fandango or Vudu.

    757 UHD
    817 HDX
    5 SD
    Hello lujan; thank you. What do you mean by 'using a secondary email'? It looks like my only option is that it is asking for my Walmart.com email. I give them that, then they send me an email with a link to verify my email where I create a new password, but then it always fails.

    Leave a comment:


  • lujan
    replied
    Originally posted by freezing View Post

    I am getting that same error message. How were you able to get it converted?
    It's been a year now but I could only convert when using a secondary email. I kept getting that error but nothing could be done, not even by Fandango or Vudu.

    757 UHD
    817 HDX
    5 SD

    Leave a comment:


  • freezing
    replied
    Originally posted by gemfire View Post
    Same thing here. No email has been sent to convert my account. I wonder if it has anything to do with the fact that both my Walmart email and Vudu email are the same address? It says "Check Your Email You will receive an email to verify your account. If you do not receive it in your inbox, please check your spam or junk folders."

    Update: They sent an email with a link to convert my account and when I tried several times it says "There was an error converting your account. Please try again."

    Update again: YAY it's all converted! Thank you very much! I hope everyone else can log in now.
    I am getting that same error message. How were you able to get it converted?

    Leave a comment:


  • MrShmernermer
    replied
    I have had a headache with the conversion. Most of my movies converted but there are several still missing. I have a hunch as to why. Over a year ago I switched from Cox Communications to a different ISP and as a result had to stop using my cox.net email. I was signed into Vudu with that email. Even though I changed my Walmart login to my Gmail address I never signed out of the TV app. I think as a result some of my purchases are associated with the old email but since I can't access that email anymore I can't do the conversion process for that email. I've contacted Vudu about this and the few responses I've gotten from their offshore help just gives me canned responses to try the process again or to simply logout and back in again. This is a tier 2 tech support issue but I have no clue how to contact them.

    Leave a comment:


  • Garpy
    replied
    I have checked spam folders and even gone into the exchange settings to see if there were any quarantined messages and there is noting from Vudu. I can get emails from the support team but nothing for password resets, receipts, marketing etc.

    Leave a comment:


  • FelipeF
    replied
    Originally posted by Tony H View Post
    I still can't convert to Vudu login. I am not receiving the confirmation email. HELP!!!!!!
    Please check your spam/junk email folder. Also add email@email.vudu.com as a trusted email whitelist to ensure delivery of our emails.

    Leave a comment:


  • Garpy
    replied
    Originally posted by Tony H View Post
    I still can't convert to Vudu login. I am not receiving the confirmation email. HELP!!!!!!
    If you get any help please let me know, I am fighting the same battle and getting no response from support

    Leave a comment:

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