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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu flooding network

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  • LocN
    replied
    Re: Vudu flooding network

    Originally posted by staypuppy View Post
    In the past I have "reset bandwidth" and it stayed green until I downloaded a movie. So, until I see it stay green through a few downloads I'm going to be a bit pessimistic.
    Please let us know how the new software works for you. The new software should fix a lot of problems in the ETA, and speed. It's more efficient and accurate.

    LLN
    PS: we did not have to tweak anything remotely. Everything comes as package for 1.2.0 upgrade.

    Leave a comment:


  • NA9D
    replied
    Re: Vudu flooding network

    I wouldn't be surprised if it was your TCP timeout. What happens is that with a long TCP timeout, you end up with many "dead" connections open. Each time Vudu gets a chunk of a movie from a peer, it opens a connection. The amount of time that data is being sent is relatively short. So what happens is the router thinks the connection is open when it isn't in reality. Timeouts are so that you don't get a premature disconnection if there is a delay in getting data from a remote host.

    Anyhow, what happens is with all these "dangling" connections, the router keeps opening more and more new ones. The dangling ones just hang around and don't terminate in short order. So many connections open up that it ends up getting close to what you have set for the maximum number of connections you have set. When that happens, the router gets very unstable and slows to a crawl.

    When you set the timeouts short, the disconnect rather quickly and it keeps your total connection count much lower and the router is much happier!

    Glad you fixed it!

    Leave a comment:


  • staypuppy
    replied
    Re: Vudu flooding network

    I'm (tentatively) happy to report that for the first time in weeks I have a green light on the Vudu. I just got home and fired it up - and the new software reported that I was good to go with the 4 mbp connection for HD streaming.

    Three variables have changed since this morning when the status was (and has been for weeks) yellow:

    1. Vudu software update

    2. WRT-350N router flash to dd-wrt v24 RC6

    3. Set the TCP Timeout to 120

    If you think it would be valuable I'm happy to reset the TCP timeout back to 3600 to see if the problem recurs, but clearly something fixed the problem -- or maybe the QA/Dev team tweaked the box remotely.

    In the past I have "reset bandwidth" and it stayed green until I downloaded a movie. So, until I see it stay green through a few downloads I'm going to be a bit pessimistic.

    Leave a comment:


  • LocN
    replied
    Re: Vudu flooding network

    Originally posted by NA9D View Post
    Vudu customer support is aware of your issue. Please give them a call and speak with them on this.
    It's not just CSR. QA and DEV are investigating.

    LLN

    Leave a comment:


  • RonV
    replied
    Re: Vudu flooding network

    Originally posted by staypuppy View Post
    I'll keep an eye on Tomato for future support for the 350N... thanks for the heads up!
    Unless someone else picks up on the Tomato firmware development there will not be support. Richard has already stated that he is not compelled to support other broadcom chipsets at this time.

    Leave a comment:


  • staypuppy
    replied
    Re: Vudu flooding network

    I'll keep an eye on Tomato for future support for the 350N... thanks for the heads up!

    Leave a comment:


  • RonV
    replied
    Re: Vudu flooding network

    Originally posted by Jeff in Houston View Post
    You might also be interested in Tomato. Is is simpler to use than is dd-wrt, is updated much more frequently, and has a very nice graphical bandwidth meters.

    See: http://www.polarcloud.com/tomato/
    Tomato won't run on a WRT-350N DD-WRT is about the only choice for this router model...

    Leave a comment:


  • Jeff in Houston
    replied
    Re: Vudu flooding network

    Originally posted by staypuppy View Post
    The tiny font was a cut/paste goof... Oops!

    I'm in the CA Bay Area and it's a home plan - not business. Thanks for looking into it! I really like the Vudu box, but if my husband and I aren't watching the same movie, the other is inevitably on the computer and it's painful.

    I flashed the router (Linksys WRT-350N) firmware this morning with dd-wrt, and changed the tcp timeout to 120 as suggsted in another post. I haven't tried any downloads since to see if that helps.

    You might also be interested in Tomato. Is is simpler to use than is dd-wrt, is updated much more frequently, and has a very nice graphical bandwidth meters.

    See: http://www.polarcloud.com/tomato/

    Leave a comment:


  • NA9D
    replied
    Re: Vudu flooding network

    Originally posted by staypuppy View Post
    The tiny font was a cut/paste goof... Oops!

    I'm in the CA Bay Area and it's a home plan - not business. Thanks for looking into it! I really like the Vudu box, but if my husband and I aren't watching the same movie, the other is inevitably on the computer and it's painful.

    I flashed the router (Linksys WRT-350N) firmware this morning with dd-wrt, and changed the tcp timeout to 120 as suggsted in another post. I haven't tried any downloads since to see if that helps.
    Vudu customer support is aware of your issue. Please give them a call and speak with them on this.

    Leave a comment:


  • staypuppy
    replied
    Re: Vudu flooding network

    The tiny font was a cut/paste goof... Oops!

    I'm in the CA Bay Area and it's a home plan - not business. Thanks for looking into it! I really like the Vudu box, but if my husband and I aren't watching the same movie, the other is inevitably on the computer and it's painful.

    I flashed the router (Linksys WRT-350N) firmware this morning with dd-wrt, and changed the tcp timeout to 120 as suggsted in another post. I haven't tried any downloads since to see if that helps.

    Leave a comment:


  • NA9D
    replied
    Re: Vudu flooding network

    Originally posted by aaronwt View Post
    In my area Comcast has an 8mbs tier(you actually hit 8.8mbs).
    The Powerboost is 30mbs. But of course with Powerboost after 20 seconds or so it drops back down to the 8.8mbs speed.
    OK. Here in Chicago, you have to get business class service to get the 8 Mb/sec. I hit about 25 Mb/sec max with the powerboost, but yeah - sometimes I see closer to 9 Mb/sec on the downlink.

    Leave a comment:


  • aaronwt
    replied
    Re: Vudu flooding network

    Originally posted by NA9D View Post
    Wow. Tiny font...

    OK, good to know. Wait, Comcast - 8 Mb/sec plan? Are you on business service with them? That's the only way I could figure out how to get 8 Mb/sec from Comcast at least in my area. If you are on the business service you shouldn't have a throttling issue.

    We'll get someone to look into this...sumthin ain't right...
    In my area Comcast has an 8mbs tier(you actually hit 8.8mbs).
    The Powerboost is 30mbs. But of course with Powerboost after 20 seconds or so it drops back down to the 8.8mbs speed.

    Leave a comment:


  • NA9D
    replied
    Re: Vudu flooding network

    Originally posted by staypuppy View Post
    I have an 8m plan.
    Wow. Tiny font...

    OK, good to know. Wait, Comcast - 8 Mb/sec plan? Are you on business service with them? That's the only way I could figure out how to get 8 Mb/sec from Comcast at least in my area. If you are on the business service you shouldn't have a throttling issue.

    We'll get someone to look into this...sumthin ain't right...

    Leave a comment:


  • staypuppy
    replied
    Re: Vudu flooding network

    I have an 8m plan.

    Leave a comment:


  • NA9D
    replied
    Re: Vudu flooding network

    Originally posted by staypuppy View Post
    I had the exact same problem - when the network cable was plugged in my network was hosed. That only lasted a day or so right in the beginning, so it may have occured when updates were being downloaded.

    The problem I still have is that when a movie is downloading I can't do anything else on the network because it slows to a crawl. Additionally, the VUDU box constantly thinks my network is too slow and I get the yellow triangle. I emailed customer service and Jimmy suggested some port forwarding. That didn't help, so I called in and was told to contact Comcast to check my connection - that they may throttle it with too much traffic.

    SystemID: 0x2d8f
    Router: Linksys WRT-350N
    Vudu is connected via 2 Netgear GS-105 gigabyte switches

    All bandwidth tests show speeds in the 8-12mbps range normally. When a movie is downloading my speeds are more like 300kbps.
    Please post what your advertised download speed is from your ISP. I don't want the bandwidth test speed. The reason is that many bandwidth tests are fooled by the "powerboost" that is part of cable modems.

    The Vudu needs a solid 2 MB/sec download in order to function with instant viewing of SD content. If you don't have that or barely have that, your network will be swamped when streaming content.

    Leave a comment:

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