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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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VUDU Admit You Just Cannot Handle the Load

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  • ccline
    replied
    Re: VUDU Admit You Just Cannot Handle the Load

    Case# 130208-000273

    So lets go through the motions.

    1. Power Cycled my Roko even though this problems happens on both my laptop and Roko.
    2. Reset my Wifi router even though my Roko is hard wired to the router.
    3. Monitored the incoming packets and watched them drop:
    I have attached an image.
    4. Ran a simple ping test on api.vuvu.com and the other two sub domains you chat with and all come back under 80ms.
    5. Tracert on the same dns names all came back with reasonable times.
    6. Tried various movies from my list so it isn't just the same movie.

    My connection to your datacenter is just fine regardless of the 1-3 dc you have. The problem is on your end not mine.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: VUDU Admit You Just Cannot Handle the Load

    Originally posted by ccline View Post
    Other than giving me a credit I'm not sure than can do anything for me. I just tried again to view either of the two movies I purchased last night but I'm still getting the buffering issue.

    I'm just not interested in spending hours on the phone resetting my roku, performing pings, tracert, trying a different device such as my laptop, only to end up with the same results.
    Do you have a case number that we can take a look at? We'll need some more information to be able to help.

    Leave a comment:

  • nycomet
    replied
    Re: VUDU Admit You Just Cannot Handle the Load

    I can have three green bars and the dreaded buffering message will pop up for a moment then it goes back to normal. When this occasionally occurs it's clearly not my cable service. It must be Vudu's server capacity being stretched beyond it's limit. In fact, sometimes it happens late at night during off peak hours.

    More disturbing is when I have three green bars and a message will suddenly pop up on the screen stating a network error has occuredd. Try again later.

    Again this seems to be a problem with Vudu's server output being drained faster than Rosie O'Donnell sucking down a super-size McDonald's milkshake!

    Fortunately, it doesn't happen often.

    Leave a comment:

  • craiggers88
    replied
    Re: VUDU Admit You Just Cannot Handle the Load

    The only time I have ever had a problem with playback issues and buffering problems was when my brother was downloading something on his Playstation 3. I have never had a problem other than us hogging the bandwidth on our end =X, and I have played so many movies, it's not even funny!

    I hope they can fix this for you though

    Leave a comment:

  • ccline
    replied
    Re: VUDU Admit You Just Cannot Handle the Load

    Other than giving me a credit I'm not sure than can do anything for me. I just tried again to view either of the two movies I purchased last night but I'm still getting the buffering issue.

    I'm just not interested in spending hours on the phone resetting my roku, performing pings, tracert, trying a different device such as my laptop, only to end up with the same results.

    Leave a comment:

  • FelipeF
    replied
    Re: VUDU Admit You Just Cannot Handle the Load

    Have you contacted customer support to let them know about your streaming issues?

    Leave a comment:

  • ccline
    started a topic VUDU Admit You Just Cannot Handle the Load

    VUDU Admit You Just Cannot Handle the Load

    It is apparent to me (and I'm sure to a lot of people) that Vudu is just not able to facilitate all of their customers, especially during peek hours.

    I too am getting the dreaded "Buffering" during peek hours. It doesn't matter which video I watch or device I use to watch it. I also know it just isn't my local or backbone because I can stream from any other service such as Netflix, Amazon, or HBO Go with ZERO interruptions. My network speed is just fine at 10-13Mbps down with 5Mbps up.

    I have monitored the incoming traffic and I can watch the packets literally drop off after 20-30 sec. I have ran several ping and tracert with normal responses. Yes, I have performed a power cycle just for giggles. No, it didn't help. I have even gone as far as to go over to my friend's house that has a completely different network/provider and still unable to play with out getting the buffering. The worse part is, that the buffering is completely random depending on the day/time/month.

    This clearly indicates that Vudu's infrastructure just isn't capable of supporting the number of customers it has and is just praying each day that enough users do not log on at the same time and saturate their network.

    My questions is Vudu...when are you going to do something about it before you start losing customers or are you just going to continue to put the blame on our devices and internet provider?
    Tags: None
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