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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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IOS App Refuses to Download Movies

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  • echopulse
    replied
    Re: IOS App Refuses to Download Movies

    Originally posted by FelipeF View Post
    Folks, Loc has already stated that the fix is coming in 1-2 weeks. This is due to Apple approving the update and putting it in the app store.
    I am looking forward to it. I hope there are other improvements besides just the download issue.

    Leave a comment:

  • FelipeF
    replied
    Re: IOS App Refuses to Download Movies

    Folks, Loc has already stated that the fix is coming in 1-2 weeks. This is due to Apple approving the update and putting it in the app store.

    Leave a comment:

  • BrewCommando
    replied
    Re: IOS App Refuses to Download Movies

    I have the same problem.

    - I can download movies to my iPad just fine
    - I can play back the downloaded movies on my iPad just fine when connected to the internet
    - When I try and play back a movie in airplane mode or with no internet connection, the movie starts for maybe 3 seconds and then freezes and goes to the spinning dial

    I downloaded a movie specifically to watch on a recent plane journey and was very disappointed to find that when in the air I could not view it.

    I have many more flights coming up and I really would like to have my downloaded movies watchable offline.

    You guys are aware of the issue - please as the devs what the deal is.

    This problem is really putting me off Vudu as a service. I persevered through the early PS3 bugs and now use that regularly. If the iPad offline playback issue isn't resolved soon I will go elsewhere for purchasing my digital movies.

    Leave a comment:

  • DSul2
    replied
    Re: iPad app -- random logout, downloads not available

    Have you found a solution to this problem? I have the same issue which makes it impossible to watch downloaded movies offline (on an airplane).

    I just duplicated the problem with no proxies/VPN/etc. I am on a generic home router/broadband connection.

    1. Log in to Vudu
    2. Access Downloaded Content
    3. Power off iPad (as required by FAA regs)
    4. Power on iPad
    5. Switch to Airplane Mode
    6. Open Vudu
    7. Login screen appears
    8. Unable to login and watch downloaded content.

    Leave a comment:

  • LocN
    replied
    Re: IOS App Refuses to Download Movies

    Originally posted by echopulse View Post
    Yes, I would like to know how soon we can expect a fix.
    We are testing the build. It should be out in 1-2 weeks.

    LLN

    Leave a comment:

  • echopulse
    replied
    Re: IOS App Refuses to Download Movies

    Yes, I would like to know how soon we can expect a fix.

    Leave a comment:

  • rhenzhen
    replied
    Re: IOS App Refuses to Download Movies

    Seriously, when is this gonna be fix? It's been weeks and still no update! Flixster already fixed their. It's just unfortunate that some of my movies that I want to watch are not available in Flixster app....

    Leave a comment:

  • Walter-S_North_Carolina
    replied
    Re: IOS App Refuses to Download Movies

    tried that.

    on my iPhone 4 it plays the first few seconds and then stops. On my iPad, I just get a spinning wheel when trying to playback.

    Does playback work for you and if so, what iOS device are you using?

    Leave a comment:

  • merdrago
    replied
    Re: IOS App Refuses to Download Movies

    Originally posted by Walter-S_North_Carolina View Post
    Any ETA, even if a ballpark?
    Not sure if this helps but...had the same problem..kept getting Failed.
    I removed Vudu app, re-installed and movie downloaded.

    Leave a comment:

  • Walter-S_North_Carolina
    replied
    Re: IOS App Refuses to Download Movies

    Originally posted by LocN View Post
    We are aware of this offline playback issue and working to fix this.

    LLN
    Any ETA, even if a ballpark?

    Leave a comment:

  • LocN
    replied
    Re: IOS App Refuses to Download Movies

    Originally posted by tomandshell View Post
    I couldn't download movies on my iPad mini after the ios7 update. I deleted the Vudu app and reinstalled it, and then I was able to download Iron Man 3 successfully without getting the error message. It played back fine when I checked it.

    Then we went on our trip and when my wife tried to play it back in the car, the movie wouldn't play. Now we are home and back to our wifi connection, and it works again.

    What is the point of allowing customers to download a movie if you must be online to watch it? I need to be able to download it so I can watch it offline when I do not have access to a wifi connection. Can't currently do that with the Vudu app.
    We are aware of this offline playback issue and working to fix this.

    LLN

    Leave a comment:

  • tomandshell
    replied
    Re: IOS App Refuses to Download Movies

    I couldn't download movies on my iPad mini after the ios7 update. I deleted the Vudu app and reinstalled it, and then I was able to download Iron Man 3 successfully without getting the error message. It played back fine when I checked it.

    Then we went on our trip and when my wife tried to play it back in the car, the movie wouldn't play. Now we are home and back to our wifi connection, and it works again.

    What is the point of allowing customers to download a movie if you must be online to watch it? I need to be able to download it so I can watch it offline when I do not have access to a wifi connection. Can't currently do that with the Vudu app.

    Leave a comment:

  • Rabordo
    replied
    Re: IOS App Refuses to Download Movies

    Same problem. At first, I could not download, then reinstalled the app. After reinstallation, I could then download movies. When trying to watch movies offline, the movies play for 5-10 seconds then freezes. I have ios7 and an ipad 2

    Leave a comment:

  • mambas
    replied
    Re: New upgraded version of iOS Vudu player now available!

    I am having the same issue with iOS7. I am using an iPad 3. I cannot get playback of downloaded movies (done while still in iOS 6.something). It is in airplane mode, but I just get the spinning wheel in Vudu.

    I am having the same issue. Could not watch movies on my flight Saturday

    Leave a comment:

  • echopulse
    replied
    Re: IOS App Refuses to Download Movies

    Please update the icon too. It doesn't look right with all the flat icons in IOS7.

    Leave a comment:

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