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Cannot play movies

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    Cannot play movies

    Hello I am using a brand new Android phone.. downloaded the Vudu app.. the ads play fine.. when I try to play any movie after the ads play it says.. unable to playback please contact customer care.. how do I resolve this please.. I have tried several different movies.. the ads play sign.. phone is a brand new Sony Xperia xz2 premium so not an old phone.. thank you
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