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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Movies won't download/stream on Samsung Galaxy Tab E Android 7.1.1

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    #1

    Movies won't download/stream on Samsung Galaxy Tab E Android 7.1.1

    Hello,

    I've recently encountered a problem with the app playing movies. The issue appeared to start after my device updated to Android 7.1.1. It was on Android 6.0 previously and worked fine.

    Problem Description:
    When trying to open/stream a movie, or download a movie to my device (Internal Storage or SD Card) the video won't play. When streaming, the movie opens in the player, shows the loading animation and the movie title icon like it's trying to buffer, then closes the video player and returns to the movie page with the error "Encountered problems during playback. Please restart Vudu and try again."

    If downloading the movie to the device, the download will progress for a while, then ultimately fail at some point during the download. All attempts have been done over tested working WiFi (while writing this post from the same WiFi connection).

    I have also seen the error "Unable to start playback. Please try again later or contact customer support" appear inside the video player when trying to stream a video. The player then closes and returns to the movie title menu.

    Steps to reproduce (Streaming):
    1. Open app
    2. Login
    3. Open my "Watchlist"
    4. Tap Play on a video
    5. Observe the video player open and try to buffer the video
    6. Observe the video player close and return to the watchlist and present the error "Encountered problems during playback. Please restart Vudu and try again."
    Steps to reproduce (Downloaded):
    1. Open app
    2. Login
    3. Open a movie title page
    4. Tap the SD options
    5. Tap to Download the SD title, then cycle through scheduled to "Resume" and start downloading instantly
    6. Observe the progress bar appear and progress through the download for some time (percentage complete varies)
      1. Observe the progress bar disappears and returns sometimes during the download (if switching between apps, or sometimes without user interaction)
    7. Observe the progress bar disappear and not return (kept display on during the download to prevent device sleeping)
    8. Check the "Downloads" menu and see that the video shows "Failed!" underneath the title icon

    Troubleshooting steps taken:
    • Closed and reopened the app as the "problems during playback" error requested, force closing the app and reopening
    • Logged out and back into the app, re-attempted both streaming and downloading movies with the same results
    • Uninstalled the app and reinstalled it, repeated the previous troubleshooting steps again, same results
    • Uninstalled the app, rebooted the device, reinstalled it and repeated the previous troubleshooting steps again, same results
    • Attempted to play featurettes associated with a movie, and the same behavior occurs, the video player opens, buffers, then closes.
    • Attempted to play a trailer for the movie and the trailer opens in the video player and plays without issue
    • Have tried both SD and HDX titles with the same results
    • Tried playing the following titles:
      • Inside Out - SD, HDX
      • Groundhog day (free with ads) - SD
        • All 3 pre-movie ads download and play fine then the player switches to the movie and the movie buffers, then the player closes with the "problems during playback" error
      • The Adventures of the Swiss Family Robinson: Season 1 Episode 1 - SD
        • Same behavior as Groundhog Day above, the first 2 pre-movie ads load, then switches to the episode, buffers, then the player closes with the "problems during playback" error
    Device/App Information:
    • Vudu 5.7.1.211.137935_25_1_v2
    • Samsung Galaxy Tab E
      • Model #: SM-T560NU
      • Android version: 7.1.1
      • Security Patch: October 1, 2017
      • Kernel Version: 3.10.49-12562000
      • Build #: NMF26X.T560NUUEU1CQK2
    • Kaltura Device Information JSON Export available but cannot be attached
    Tags: None
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