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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU NOT READY FOR PRIME TIME

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  • lglmoris@nm.net
    replied
    Re: VUDU NOT READY FOR PRIME TIME

    I will try the trace route once I receive the email. Kerry

    Leave a comment:


  • lglmoris@nm.net
    replied
    Re: VUDU NOT READY FOR PRIME TIME

    I said serious discussion. It's not the bandwith, it's VUDU's issue. As stated, I have run all of the tests, including VUDU's at the relevant times. Never is my speed less than 6mbps. I have also changed DNS. etc. Be honest, VUDU just dosen't have the plant and equipment to do the job. Kerry

    Leave a comment:


  • AdamS
    replied
    Re: VUDU NOT READY FOR PRIME TIME

    Originally posted by lglmoris@nm.net View Post
    I have an LG 570 which I purchased specifically to have access to VUDU. I've had the unit for about 1 month. I, along with many others, have had problems with streaming at all quality levels, SD, HD, HDX. I have Comcast 16mbps. I have repeatedly tested and verfiied the speed. I have tried all of the fixes and none have improved VUDU's performance on my LG 570. I do not have any problems with any other service-e.g. Netflix, Pandora, Roxio, etc. I find that the streaming problem is most acute during prime time. (6:00pm to 11:00pm) My suspicion is that VUDU does not have the equipment - servers, storage, etc. to satisfy the demand at prime time.

    With Walmart's acquisition of the company, my hope is Walmart will make a substantial investment in equipment and infrastructure to accomidate what is likely to be a substantial increase in demand as consumers purchase LG, Samsung, & other TVs and BR players with VUDU access. If Walmart fails to do this, it is likely VUDU will fade quickly from the scene.

    I would appreciate serious discussion and detailed comments from VUDU's technical staff regarding this. Thanks, Kerry
    Kerry --

    Like RonV mentioned, if this is occurring during prime time hours, it could be that your bandwidth is being fluctuated by your ISP. This is especially popular with cable companies like Comcast as you are basically sharing the same bandwidth pipe as your neighbors, thus limiting the amount of bandwidth available to you during peak hours, even though you are paying for a 12 Mbps connection.

    Run the speed test suggested by Ron during peak hours and post your results. I'm also going to ask you to run a trace route on your network to our servers, I'll send instructions in a private message so please check your inbox.

    Leave a comment:


  • RonV
    replied
    Re: VUDU NOT READY FOR PRIME TIME

    If you are having the streaming issue withing a particular time frame it may be congestion by the ISP.

    If you run the VUDU speed test while not using the internet during that time frame what are your results?

    If you run a speed test when the streaming problems are happening what are your results?

    Here is the link to the VUDU speed test:
    http://speedtest.vudu.com/cdn1/

    Leave a comment:


  • lglmoris@nm.net
    started a topic VUDU NOT READY FOR PRIME TIME

    VUDU NOT READY FOR PRIME TIME

    I have an LG 570 which I purchased specifically to have access to VUDU. I've had the unit for about 1 month. I, along with many others, have had problems with streaming at all quality levels, SD, HD, HDX. I have Comcast 16mbps. I have repeatedly tested and verfiied the speed. I have tried all of the fixes and none have improved VUDU's performance on my LG 570. I do not have any problems with any other service-e.g. Netflix, Pandora, Roxio, etc. I find that the streaming problem is most acute during prime time. (6:00pm to 11:00pm) My suspicion is that VUDU does not have the equipment - servers, storage, etc. to satisfy the demand at prime time.

    With Walmart's acquisition of the company, my hope is Walmart will make a substantial investment in equipment and infrastructure to accomidate what is likely to be a substantial increase in demand as consumers purchase LG, Samsung, & other TVs and BR players with VUDU access. If Walmart fails to do this, it is likely VUDU will fade quickly from the scene.

    I would appreciate serious discussion and detailed comments from VUDU's technical staff regarding this. Thanks, Kerry
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