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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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OOKLA Speed Test Issues

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    OOKLA Speed Test Issues

    When running the ookla speed test from within vudu.com my results are drastically different than from either speakeasy.net or directly from ookla:

    From Vudu.com
    2700-2800kpps down 1700-1900up
    From speakeasy.net
    12000-12500kbps down 1500+ up.

    Any thoughts on this - based on the vudu.com results I show as having delayed HD/instant SD...might make me think twice about buying if I were a new customer? Since the server location matters, is there a reason why vudu wouldn't point users to a regional server to confirm download speeds?
    Thanks.
    Last edited by Limey; 07-08-2008, 09:50 AM. Reason: posted before completing.

    #2
    Re: OOKLA Speed Test Issues

    Could you please post your Vudu system ID and the approximate date/time you did the testing?

    Comment


      #3
      Re: OOKLA Speed Test Issues

      I know that I get faster transfers from my local speakeasy node here in Chicago vs. what I get on the VUDU site also.

      This would be best answered by the VUDU folks on why you are seeing that large of a discrepancy in your download values from different speed testing sites. I know a few of the engineers follow this board lets see what they have to say.

      Comment


        #4
        Re: OOKLA Speed Test Issues

        I get 51.8 mbs down(higher than the 50 it should be) on the VUDU site and only 10.6mbs upload(it should be 20)
        But on the VUDU box the rate is much slower, but it still shows faster than the required 4mbs.

        I'm on the East Coast.

        Comment


          #5
          Re: OOKLA Speed Test Issues

          There may be a few different things going on here.

          There is normal variation in download speeds depending on the quality of connections between your ISP and the CDN that hosts the content being downloaded. Usually, this variation is only significant when we are talking about very high download speeds (10Mbps or higher), and shouldn't change the customer qualification process (which only goes up to 4Mbps).

          A second difference between a Vudu speed test and many others is that the Vudu test typically runs longer (it downloads a larger file) in order to better calculate the long-term sustained download speed. I know some ISPs boost the download speed for the first few seconds, or the first few megabytes, which may result in a speed test site reporting high numbers, but long downloads are actually slower.

          A good way to test this would be to go to a web site that hosts large files, try to download one and measure how long it takes.
          CTO, VUDU

          Comment


            #6
            Re: OOKLA Speed Test Issues

            Here is a site with some good test files to download. They range from 1MB to 512MB.
            It will always max out my 50mbs FiOS connection when I download the 512MB test file.

            ftp://ftp1.optonline.net/

            Comment


              #7
              Re: OOKLA Speed Test Issues

              ID - 0x2e27. I'm in Chitown also but just to be clear, I don't have any viewing issues - my box is telling me I'm instant HD-ready, and I've never had a delay watching HD titles.

              However, the vudu site says it will be delayed based on the speed test - and - the speedtest doesn't qualify which server location it's testing against. I.e. San Fran vs. NY. As far as times - I've run it several times morning/midday/night with little to no variance.

              My real point is not really technical and is primarily for vudu marketing - while having the speedtest on vudu.com is useful, it may not be accurately reflecting attainable download speeds and, therefore, turning off potential customers. Since downloads (viewing) are distributed they may want to offer the speed test in a few different geographies (E, W, Central.)

              Comment


                #8
                Re: OOKLA Speed Test Issues

                here's test data from today/now - it's consistent with prior tests; from vudu.com, it's always slowest.

                07/09/2008 3:12cst vudu.com test: down/up 2910/1429
                Speakeasy
                07/09/2008 3:14cst 12983/1541 (Chicago)
                07/09/2008 3:15cst 3027/1151 (SanFran')
                07/09/2008 3:16cst 5655/1534 (NY)

                Comment


                  #9
                  Re: OOKLA Speed Test Issues

                  Are you consistently slow when running the San Francisco test as well? If so, that seems to explain things since the SF test is in the ballpark with your Vudu test on the download and worse in the upload case.

                  Comment


                    #10
                    Re: OOKLA Speed Test Issues

                    yes - sf is consistently the slowest.

                    Comment


                      #11
                      Re: OOKLA Speed Test Issues

                      I'm curious. If you go to www.speedtest.net which is powered by ookla, you can try testing against all different servers all over the place. You may be able to get a feel for where your performance rates at different parts of the country.

                      Comment


                        #12
                        Re: OOKLA Speed Test Issues

                        Originally posted by redwein View Post
                        Are you consistently slow when running the San Francisco test as well? If so, that seems to explain things since the SF test is in the ballpark with your Vudu test on the download and worse in the upload case.
                        Just because VUDU is located in the bay area does not mean that vudu.com is located in the bay area. From what I can tell, vudu is hosted in Arizona. If anything he should test and compare results from the arizona area and vudu.com's website, if you really want to compare the two.

                        Might want to try this server, they are located in AZ.

                        http://kingman.speedtest.frontiernet.net/

                        In fact, I just did this test and compared it to the vudu.com website test and it was almost dead-on the same.

                        If the fact is that people are testing their bandwidth from Point A to Point B on the website, and the server that serves them on the box is in Point C, that test on the vudu.com website may not be very useful for those trying to determine if their speed from Point A to Point C is fast enough.

                        Regardless, if you trying to determine if a vudu box will work for you or not, from what I can tell, the vudu server, at least that I connect to frequently is located in SF. I'm not sure if the box can tell where you are and picks a server based on that or if they all use the same central server datacenter. So take that for whatever it is worth...
                        Last edited by rstone; 07-09-2008, 08:27 PM. Reason: Result of testing...

                        Comment


                          #13
                          Re: OOKLA Speed Test Issues

                          see prior post - I posted the data from speakeasy doing exactly that; they're ookla powered also. If vudu is using a single location to perform the speedtest, they may be selling themselves short to prospectice customers. Anyway, no big deal personally...my hd downloads are flawless.

                          Comment


                            #14
                            Re: OOKLA Speed Test Issues

                            Originally posted by Limey View Post
                            see prior post - I posted the data from speakeasy doing exactly that; they're ookla powered also. If vudu is using a single location to perform the speedtest, they may be selling themselves short to prospectice customers. Anyway, no big deal personally...my hd downloads are flawless.
                            I noticed that. It was just that there were many more places to try on speedtest. I was wondering if it was slow going to a particular server, or if there was some slowness from your location to different regions of the country.

                            Comment


                              #15
                              Re: OOKLA Speed Test Issues

                              Originally posted by rstone View Post

                              Might want to try this server, they are located in AZ.

                              http://kingman.speedtest.frontiernet.net/

                              In fact, I just did this test and compared it to the vudu.com website test and it was almost dead-on the same.
                              My Vudu speedtest result was about 2x of this link. So it's completely location and path dependent...

                              Comment

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