Announcement
Collapse
Fandango at Home Forum Guidelines
Fandango at Home Forum Guidelines
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home Forum Guidelines
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home Forum Guidelines
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less
Need Support - Movies Disappearing - Vudu - MA
Collapse
X
-
Still not working for me, but I will try again in the morning if nothing populates by then.
-
Originally posted by JRBTempe View PostLooks like our long national nightmare is over! Did a routine unlink/relink of my VUDU account with MA today, and to my surprise what appears to be all of my 650+ missing titles starting pushing back to Amazon, Google Play, and iTunes. Took 15 or 20 minutes for everything to refresh, but seems like either VUDU or MA has "fixed the glitch," to borrow a line from OFFICE SPACE. It's a Christmas miracle! LOL Kudos to whoever is responsible for getting things back to normal.still missing the 650+ movies......
I take it back, just got back from the Last Jedi and all movies have returned!!!!
Leave a comment:
-
Looks like our long national nightmare is over! Did a routine unlink/relink of my VUDU account with MA today, and to my surprise what appears to be all of my 650+ missing titles starting pushing back to Amazon, Google Play, and iTunes. Took 15 or 20 minutes for everything to refresh, but seems like either VUDU or MA has "fixed the glitch," to borrow a line from OFFICE SPACE. It's a Christmas miracle! LOL Kudos to whoever is responsible for getting things back to normal.
Leave a comment:
-
Potentially encouraging news from MA support... pinged them today via chat to see if there's been any progress on this issue and the rep assured me they were getting close -- possibly within a week or so -- then followed up a few hours later with this email:
"This is Michael from Movies Anywhere. I just wanted to write you a follow up email in regards to the missing titles situation. Currently, our team is still working on this fix as we had talked about earlier today. It does seem like we are getting closer to getting this resolved. So I will continue to keep a watch out for updates and news. From there I will do my very best to keep you updated! I want to thank you so much for your patience, while all of this is getting sorted out. If you have any further questions or concerns, please feel free to let me know."
Leave a comment:
-
I don't have any shared accounts and am missing hundreds of movies from MA.
Originally posted by lujan View Post
I'm hearing that this is happening only with people who have shared accounts. I don't have any shared account and I'm not missing any movies.
84 UHD
857 HDX
2 SD
Leave a comment:
-
Originally posted by JRBTempe View Post
Felipe, any updates on the supposed fix you mentioned last week? Lots of folks claiming Movies Anywhere support has become a dead end or worse yet, telling customers no fix is in the works and we're out of luck. Perhaps you can ping them again for an update?
Leave a comment:
-
Originally posted by lujan View Post
I'm hearing that this is happening only with people who have shared accounts. I don't have any shared account and I'm not missing any movies.
84 UHD
857 HDX
2 SD
Leave a comment:
-
Originally posted by Sunilrlukose View PostI have more then 250 plus missing from my account after initial transfer where Vudu have flagged them as refunded. I had also like to know if there is going to be a fix, to me it looks like unlinking causes vudu to trigger a flag and set it as refunded but then it never sets it back as active when re-linked.
84 UHD
857 HDX
2 SD
Leave a comment:
-
Originally posted by FelipeF View PostDisney has fixed a bug dealing with this issue this week. Not sure when it will go live. You might want to re-link your accounts now or later this week.
Leave a comment:
-
I have more then 250 plus missing from my account after initial transfer where Vudu have flagged them as refunded. I had also like to know if there is going to be a fix, to me it looks like unlinking causes vudu to trigger a flag and set it as refunded but then it never sets it back as active when re-linked.
Leave a comment:
-
Thank you! I'm so happy I found this thread. I was having an issue with a single title "Logan Lucky" (was initially appearing in M.A. and vendors just fine and then suddenly not). Yesterday, at the advice of Zarahnaaz (Movies Anywhere) I was told to go the unlink UV route and it totally messed things up. Now, I'm missing 35 titles that are present in VUDU but not visible across M.A. They are as follows:
I had a back-forth with Keaton (Movies Anywhere) and a person on the phone at VUDU support. Keaton said that the missing titles were shown as "Refunded" on their end. The VUDU support guy was baffled that M.A. could see anything and noted that all titles in VUDU should be feeding into M.A. okay. Basically, one blamed the other for the issue. I asked for M.A. to use their backend tools to disconnect my VUDU account - hoping that would solve the issue - now I cannot reconnect ("Unable to connect. Please try again or contact Movies Anywhere Customer Service").12 Years a Slave Argo Austin Powers Baby Driver Batman v Superman: Unrated Before Midnight Blow Captain Philips Close Encounters: Theatrical Close Encounters: Special Edition Close Encounters: Director's Cut Dark Knight Rises, The Drive E.T. Girl with the Dragon Tattoo (2011) Gone Girl Grand Budapest Hotel Gravity Her Hobbit, The: An Unexpected Journey Hobbit, The: The Desolation of Smaug How to Train Your Dragon How to Train your Dragon 2 Inherent Vice Inside Llewyn Davis Looper Mad Max Beyond Thunderdome Man of Steel Matchstick Men Moneyball Once Upon a Time in America Scott Pilgrim Vs the World Whiplash Zero Dark Thirty
I'm super frustrated because I received the same run around when I reported the issue, last month, and now it seems like they are trying to blame VUDU for the issue.
Leave a comment:
-
^ I received a similar response, which is what caused me to create this thread. It is very frustrating when we are told to keep checking with the other company.
Leave a comment:
-
Originally posted by Squatting Hen View Post
So....according to MA, we are back a square one. They do not have a fix yet and have no clue if or when one will be released. Basically they keep saying the same thing. The next email I am sure will probably say to contact Vudu for the fix, just like they told me and others. I wonder if anyone truly knows what is going on?
FelipeF Did you hear about the fix from Vudu or MA? Did they actually find the bug and have a solution? I am hoping you have better information then the email responses others and myself are receiving. Thank you.
Thank you for your patience! Our production team has concluded their investigation and let us know that the issues surrounding guests' disappearing Vudu titles are directly related to the connection between Vudu and UltraViolet. If you link your UltraViolet account to VUDU and then to Movies Anywhere, any UltraViolet eligible movies will import into your Movies Anywhere library. However, if you disconnect your UltraViolet account from VUDU, the UltraViolet movies will become unavailable in Movies Anywhere and any connected retailers. In order to correct this, please re-link your UltraViolet account to VUDU, and keep them linked moving forward.
If you still see any issues after, please contact VUDU for further assistance. You can reach out to the VUDU team with the contact information provided below:
PHONE: 888-554-VUDU
Leave a comment:
-
Originally posted by morfiend View Post
Just got an email update from MA with them pointing at Vudu for the issue and saying a fix will be coming at some undisclosed date in the future.
FelipeF Did you hear about the fix from Vudu or MA? Did they actually find the bug and have a solution? I am hoping you have better information then the email responses others and myself are receiving. Thank you.
Leave a comment:
Leave a comment: