All day with the buffering, can't watch any of my movies

[redtater]

Re: All day with the buffering, can't watch any of my movies

Had the buffering problem here in my neck of the woods this weekend as well. And it's still doing it this morning. All the of the other streaming services I have are working. The video will start playing and then stop, go thru the buffering thing start and then repeat. I first I thought it might be my Vizio TV but I get the same result thru my Samsung and Sony B/R players as well as on my Samsung tablet and Nook HD.
So what gives?

[Walter-S_North_Carolina]

Re: All day with the buffering, can't watch any of my movies

I did a search for MTR and didn't find much except that it's like traceroute which I used several years ago at work like 'ping'. A website might help a little if there is such a best that will help us catch where the bandwidth problems might be?

MTR is like traceroute, but includes more information helpful in answering these types of questions.

For cord-cutters, this is a very useful application.

For the record, I had zero buffering issues this weekend. I watched several titles (four I think). I had it running all Friday night while I handed out candy watching Betelgeuse & Corpse Bride. Also, a few more on Sat & Sun. All ran clean in HDX.

One other thought, if you are going to be doing a lot of streaming, be sure to take the time to run category five network cable to your TVs/Set-Top Boxes. Twisting of the pairs eliminates environmental interference common in affecting WiFi connections. All of my TVs have network cable connections. Perhaps that too is why I do not experience buffering problems on my 50Mbps service.

[Walter-S_North_Carolina]

Re: All day with the buffering, can't watch any of my movies

If not VUDU can you explain my real time concurrent test last night?

753 kbps per speedtest.vudu.com

and

26.04 Mbps from speedtest.net

If my ISP rated a healthy 26.04 Mbps then why did VUDU rate a useless 753 kbps at the exact same time?

great question.

a quick lesson in networking. There are several layer-three "hops" between you and the Vudu speed server. Which "hop" is causing the slow speed will answer your question. I suspect it is not the ingress/egress of Vudu, nor their Tier-1 provider where the chokepoint exists.

Sincerely,

[E55KEV]

Re: All day with the buffering, can't watch any of my movies

But if this was an issue with Vudu then why do some users, like me, never have this issue? I'd think it the issue was on Vudu's end then all users would be experiencing the problem not just a subset of them.

If not VUDU can you explain my real time concurrent test last night?

753 kbps per speedtest.vudu.com

and

26.04 Mbps from speedtest.net

If my ISP rated a healthy 26.04 Mbps then why did VUDU rate a useless 753 kbps at the exact same time?

[rdodolak]

Re: All day with the buffering, can't watch any of my movies

This has been an ongoing problem for years now. Those that complain of the issue are told it's never Vudu fault but individual isp's. I'm curious if DanielH. Has even contacted Vudu to let them know that many members here all report the same issue. That Vudu has an issue while Netflix and Hulu at the same time are having no such issues so that maybe Vudu can look into what the issue might be. Also what Vudu's response to Daniel on what the cause might be is.

Just curious. I do know that if I created a service and over the years the same issue came up time and time again I would naturally think at some point that maybe there is something in the service that is causing the buffering or unable to connect issue and I would have a team looking into that pronto but that's just me.

But if this was an issue with Vudu then why do some users, like me, never have this issue? I'd think it the issue was on Vudu's end then all users would be experiencing the problem not just a subset of them.

[stryperrocks67]

Re: All day with the buffering, can't watch any of my movies

This has been an ongoing problem for years now. Those that complain of the issue are told it's never Vudu fault but individual isp's. I'm curious if DanielH. Has even contacted Vudu to let them know that many members here all report the same issue. That Vudu has an issue while Netflix and Hulu at the same time are having no such issues so that maybe Vudu can look into what the issue might be. Also what Vudu's response to Daniel on what the cause might be is.

Just curious. I do know that if I created a service and over the years the same issue came up time and time again I would naturally think at some point that maybe there is something in the service that is causing the buffering or unable to connect issue and I would have a team looking into that pronto but that's just me.

You would think so, wouldn't you....
But apparently they just don't get it.

[Mega Powers]

Re: All day with the buffering, can't watch any of my movies

Well, I'm not sure this is helpful, but I too had problems with buffering yesterday, though my internet connection tested as 'excellent.'

[mgbcondor]

Re: All day with the buffering, can't watch any of my movies

This has been an ongoing problem for years now. Those that complain of the issue are told it's never Vudu fault but individual isp's. I'm curious if DanielH. Has even contacted Vudu to let them know that many members here all report the same issue. That Vudu has an issue while Netflix and Hulu at the same time are having no such issues so that maybe Vudu can look into what the issue might be. Also what Vudu's response to Daniel on what the cause might be is.

Just curious. I do know that if I created a service and over the years the same issue came up time and time again I would naturally think at some point that maybe there is something in the service that is causing the buffering or unable to connect issue and I would have a team looking into that pronto but that's just me.

[stryperrocks67]

Re: All day with the buffering, can't watch any of my movies

I've been having problems for about 3 weeks. I posted a thread about it last month. I've had trouble getting movies to start. The circle spins for a few seconds, then I get an error that says:

"Unable to stream this movie at the moment due to a network error.
Please try again a little later."

Vudu CS has been working with me and trying to get it fixed. But I'm still having the problem.

I just spoke with my brother, and he asked me if I was having any problems with Vudu. Apparently, he's been having problems all week. He lives about 30 minutes away and has a different ISP.

That was one of the errors I was getting too.

So it definitely sounds like an issue with Vudu..and not any specific ISP.

I keep tossing around the idea of giving up on UV, stuff like this makes it seem more and more likely that I may wind up going that route eventually.

Between all the other issues that I have posted about, and now the added issue of not knowing when or if you will be able to even watch stuff you own, it's getting crazy.

They need to step up to the plate and get this crap taken care of. All of it.

[tbdave]

Re: All day with the buffering, can't watch any of my movies

I've been having problems for about 3 weeks. I posted a thread about it last month. I've had trouble getting movies to start. The circle spins for a few seconds, then I get an error that says:

"Unable to stream this movie at the moment due to a network error.
Please try again a little later."

Vudu CS has been working with me and trying to get it fixed. But I'm still having the problem.

I just spoke with my brother, and he asked me if I was having any problems with Vudu. Apparently, he's been having problems all week. He lives about 30 minutes away and has a different ISP.

[jerrocha]

Re: All day with the buffering, can't watch any of my movies

This was happening to me last night. I couldn't watch anything on vudu without buffering issues. Netflix worked though. Started working this morning though. Who knows?

[lujan]

Re: All day with the buffering, can't watch any of my movies

MTR will answer your question. I place low odds on the hop of contention being with the Tier-1 provider Vudu uses or with the Vudu point of egress/ingress. Almost certenly, it will be within your ISPs network where the layer three hop hits contention or with one of their interconnection providers to Tier-one.

When I say EVERYONE in the area, I mean like the whole east coast. Not just a town. Hope you get it worked out.

I did a search for MTR and didn't find much except that it's like traceroute which I used several years ago at work like 'ping'. A website might help a little if there is such a best that will help us catch where the bandwidth problems might be?

[stryperrocks67]

Re: All day with the buffering, can't watch any of my movies

This is really crazy! After ready your post "it seem to be working" I try again this morning. Now speedtest.vudu.com gives me:

23344 Mbps download
5842 kbps upload

Maybe everyone complaining got them to do something.. lol

I had opened a case with customer support, also.

[E55KEV]

Re: All day with the buffering, can't watch any of my movies

Using speedtest.vudu.com we only get 753 kbps Download and 5650 kbps Upload.

However, using www.speedtest.net we get 26.04 Mbps Download and 6.19 Mbps Upload.

Now all of a sudden it seems to be working...

A little disconcerting that it can come and go for no reason .. a lot of different people have had the same issue at various times. Is Vudu going to correct whatever is causing their system to act like this?

This is really crazy! After ready your post "it seems to be working" I try again this morning. Now speedtest.vudu.com gives me:

23344 Mbps download
5842 kbps upload

[Walter-S_North_Carolina]

Re: All day with the buffering, can't watch any of my movies

Thanks for your input...but I disagree.

First, you are assuming automatically that no one else in the area had the same issue. So how do you arrive at that? First, the area I live in is not real "tech savvy", so very few probably use Ultraviolet or Vudu to begin with. But, even those that do, what makes you think they are going to come onto the forums here and comment about it? The active posters here on the site represent a very, very small percentage of users. I would think that most people probably email their issues.


I find it impossible to be the ISP's fault that I couldn't even stream a SD movie from Vudu on Roku3, but yet be able to stream a HD movie from Target using my Roku3 AND do a massive binary download with my laptop at the same time.

When you read through the various threads here, this has been going on since 2012. People everywhere have had constant buffering issues with Vudu while other streaming services worked fine.

So you're telling me all those ISP were having issues that targeted JUST Vudu.....no..I don't believe that.

And again, I called my ISP. My system was working perfectly.

I even ran multiple speed tests..all were popping at top speed and no issues.

The only speed test I ran that failed was the one built in to the Vudu Roku app.

MTR will answer your question. I place low odds on the hop of contention being with the Tier-1 provider Vudu uses or with the Vudu point of egress/ingress. Almost certenly, it will be within your ISPs network where the layer three hop hits contention or with one of their interconnection providers to Tier-one.

When I say EVERYONE in the area, I mean like the whole east coast. Not just a town. Hope you get it worked out.