Re: Can't connect Disney Movies Anywhere and Vudu
I am having trouble linking Disney with my Vudu account during the activation of Rogue One. Getting the 'There was a problem connecting your VUDU account' error. What info do you need from me to help troubleshoot?
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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
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Can't connect Disney Movies Anywhere and Vudu
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Re: Can't connect Disney Movies Anywhere and Vudu
We are not seeing Rogue One as coming from your DMA account. Please make sure Rogue One is on the same DMA account that's linked to Vudu. You might need to contact DMA support for any further issues.Originally posted by mikeburch2 View PostI am now having this problem with Rogue One. I unlocked it in the DMA, but it is not showing up here in Vudu. Anyone else having this issue?
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Re: Can't connect Disney Movies Anywhere and Vudu
I am now having this problem with Rogue One. I unlocked it in the DMA, but it is not showing up here in Vudu. Anyone else having this issue?
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Re: Can't connect Disney Movies Anywhere and Vudu
Having same issue, but it won't renew. I get this:
There was an error trying to renew your Disney Movies Anywhere link. Please try again later.
Been trying for a few weeks and I don't get an updated TOS on DMA.
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Re: Can't connect Disney Movies Anywhere and Vudu
I just got the Disney terms of service change email, too. Nothing is missing from my account. My VUDU-DMA link doesn't expire until 2018. Do I still need to 'renew' now or wait until,then?
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Re: Can't connect Disney Movies Anywhere and Vudu
did you renew Disney's terms?Originally posted by bobakreza View PostIm having a similar issue but only on the VUDu side, it says im connected to a disney account but on my disney account it is not connected to any VUDU account and when i try to connect it says that it cannot. How do I delink myself on the VUDU side so i can start fresh from Disney anywhere?
Currently i ca view half of my library, nothing that ive bought from disney in the past couple months.
Thanks!
did you just link it? .... it might take awhile before you can see everything... on a side note if you d-link your account from DMA it takes like 6 months before you can link it again...
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Re: Can't connect Disney Movies Anywhere and Vudu
Im having a similar issue but only on the VUDu side, it says im connected to a disney account but on my disney account it is not connected to any VUDU account and when i try to connect it says that it cannot. How do I delink myself on the VUDU side so i can start fresh from Disney anywhere?Originally posted by FelipeF View PostDisney notified us of this change. Please continue to work with them.
Currently i ca view half of my library, nothing that ive bought from disney in the past couple months.
Thanks!
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Re: Can't connect Disney Movies Anywhere and Vudu
many many thanksOriginally posted by Cranston37 View PostI went under Account Info and under Disney Movies Anywhere there was a button to "Renew." Once hitting that all was good. I didn't need to do anything on DMA's side...
this was driving me nuts.. still issues with starwars appearing in my movies list, but at least now my Disney stuff is appearing
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Re: Can't connect Disney Movies Anywhere and Vudu
Thanks for that.Originally posted by Cranston37 View PostI went under Account Info and under Disney Movies Anywhere there was a button to "Renew." Once hitting that all was good. I didn't need to do anything on DMA's side...
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Re: Can't connect Disney Movies Anywhere and Vudu
Glad it helped! I have no idea why Vudu is sending people to DMA's site as the only place you can renew is on Vudu's own site...Originally posted by Starkenator View PostThanks for the info. Got the email from Vudu saying my account needed to be renewed and clicked the link that it told me to go to on DMA and there was nowhere to renew and if I went to the account linking page it only gave me the option to disconnect. I found your post then went to the account page on VUDU and the button wasn't showing then I closed the window then re-opened it and the renew button was there now my newest Disney movies are showing on Vudu. VUDU needs to let people know that they don't need to go to DMA to renew as it is incredibly confusing.
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Re: Can't connect Disney Movies Anywhere and Vudu
Thanks for the info. Got the email from Vudu saying my account needed to be renewed and clicked the link that it told me to go to on DMA and there was nowhere to renew and if I went to the account linking page it only gave me the option to disconnect. I found your post then went to the account page on VUDU and the button wasn't showing then I closed the window then re-opened it and the renew button was there now my newest Disney movies are showing on Vudu. VUDU needs to let people know that they don't need to go to DMA to renew as it is incredibly confusing.Originally posted by Cranston37 View PostI went under Account Info and under Disney Movies Anywhere there was a button to "Renew." Once hitting that all was good. I didn't need to do anything on DMA's side...
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Re: Can't connect Disney Movies Anywhere and Vudu
I went under Account Info and under Disney Movies Anywhere there was a button to "Renew." Once hitting that all was good. I didn't need to do anything on DMA's side...
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Re: Can't connect Disney Movies Anywhere and Vudu
Would it be possible for you to contact them to ask them how to accept the new terms or provide more precise information? I feel you'll have better luck than we will.Originally posted by FelipeF View PostDisney notified us of this change. Please continue to work with them.
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Re: Can't connect Disney Movies Anywhere and Vudu
Disney notified us of this change. Please continue to work with them.Originally posted by Mr. Mojo View PostI've contacted them, but they have not gotten back to me. How do you know that that is the issue, especially since there are no prompts to agree to the updated terms? This is something that Vudu needs to work out with Disney and provide a solution to customers.
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Re: Can't connect Disney Movies Anywhere and Vudu
I've contacted them, but they have not gotten back to me. How do you know that that is the issue, especially since there are no prompts to agree to the updated terms? This is something that Vudu needs to work out with Disney and provide a solution to customers.Originally posted by FelipeF View PostIf you need further assistance with this issue, please contact Disney at the link below. They can assist you with this process.
https://www.disneymoviesanywhere.com/contact
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