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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Editing Library

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  • timshel
    replied
    Re: Editing Library

    Originally posted by danglin709 View Post
    email customer service and list the titles make sure you tell them you understand that once they delete them you will not be able to get them back
    Telling them did not seem to matter. I did exactly what you suggested - told VUDU customer service that I understood that this deletion was permanent and that I would no longer be able to stream or download. Was told by reply email that they would delete only delete if I replied back and confirmed that I understood that once they deleted each that I would "...not be able to add it on unless you purchase them."

    Leave a comment:

  • MaxH
    replied
    Re: Editing Library

    Originally posted by madmod20061 View Post
    It was deleted at uvvu redeemed via uv at vudu.
    Oooh, interesting. I always assumed that if we redeemed a UV code on Vudu, it was treated like a purchase on Vudu, in that it was added to our Vudu account and then from owning it on Vudu we acquired a UV license, but it sounds like Vudu simply passes through the license request to UV, and it's not actually owned on your Vudu account. (Not counting UV license sharing.)

    Leave a comment:

  • madmod20061
    replied
    Re: Editing Library

    Originally posted by MaxH View Post
    Wait, WHAT?? Where in the Vudu interface is there a way to delete a movie?

    If you're saying that you deleted it on UVVU.com, then maybe you redeemed it from a studio website? Or maybe UV content redeemed at Vudu can be removed from Vudu by deleting the UVVU copy? I am pretty sure that content purchased at Vudu can't be deleted by deleting it at UVVU.com.
    It was deleted at uvvu redeemed via uv at vudu.

    Leave a comment:

  • MaxH
    replied
    Re: Editing Library

    Originally posted by madmod20061 View Post
    Nope. I deleted an SD movie from Vudu a couple days ago. I was having trouble adding it to my at home cart in HDX so I deleted it. It stuck around on Vudu for a day or 2 but eventually disappeared from all websites. Yesterday I did a search for it on Vudu and it said I no longer owned it. It's not instant with any of the websites from what I can tell. Even unlinking and re-linking does not make them instantly disappear. Maybe you guys just aren't giving it time? Either that or I just have the only UVVU account that works the way it's supposed to
    Wait, WHAT?? Where in the Vudu interface is there a way to delete a movie?

    If you're saying that you deleted it on UVVU.com, then maybe you redeemed it from a studio website? Or maybe UV content redeemed at Vudu can be removed from Vudu by deleting the UVVU copy? I am pretty sure that content purchased at Vudu can't be deleted by deleting it at UVVU.com.

    Leave a comment:

  • timshel
    replied
    Re: Editing Library

    Originally posted by jeffpn View Post
    I could be completely wrong on this, but the site where you buy the movie is the only site that knows where it came from. Even if UV *forgot* about that title, that site where you got it knows you're supposed to own it. Every other site would depend on UV to know if you should have that title or not. For the site where you bought it, UV really has nothing to do with it. Especially because some titles are UV, some are not.
    I understand your point. Clearly that is the case for non-UV titles - they have nothing to do with UVVU. Not sure I agree with the logic as applies to UV titles, but I understand what you are saying.

    If I can only delete at the site of acquisition, I will handle it that way.

    Leave a comment:

  • danglin709
    replied
    Re: Editing Library

    Originally posted by timshel View Post
    I primarily use VUDU, but do use other sites when products are offered that are not available at VUDU. For me, the logical function of UVVU as an interface would be that it would function as a means to coordinate all of my UV titles for both adds and deletes. Seems to make sense that it should work that way regardless of where I access my library or where I add or delete titles.

    If I can only delete UV titles from the site I purchased them from, OK. Seems inefficient and contrary to concept of UV, but I can accept that my interpretation of logic does not match up to current UV world.

    Again, not a huge problem. I will worry about managing my library as the process continues to evolve.
    as it was explined to me by the Vudu CSR's you can delete at UVVU.com but as a added protection vudu requires anything bought on VUDU.com to be deleted by them as well. but if you delete it on uvvu.com it will no longer share to the other services. Also i also only watch on Vudu but i do redeem or purchase on the other sites if i cannot get the movie i want on vudu (Jersey Girl, Say Anything) are two examples

    Leave a comment:

  • jeffpn
    replied
    Re: Editing Library

    I could be completely wrong on this, but the site where you buy the movie is the only site that knows where it came from. Even if UV *forgot* about that title, that site where you got it knows you're supposed to own it. Every other site would depend on UV to know if you should have that title or not. For the site where you bought it, UV really has nothing to do with it. Especially because some titles are UV, some are not.

    Leave a comment:

  • timshel
    replied
    Re: Editing Library

    Originally posted by jeffpn View Post
    I don't use any sites other than Vudu at all. I also don't share UV with other people. What I'm getting at is that it doesn't make a difference to me whether a title is UV or not. I thought I remember hearing that a title bought through Vudu, UV or not, has to be deleted by Vudu. It seems logical to me that a movie bought elsewhere and deleted at UVVU wouldn't show up in the Vudu library.
    I primarily use VUDU, but do use other sites when products are offered that are not available at VUDU. For me, the logical function of UVVU as an interface would be that it would function as a means to coordinate all of my UV titles for both adds and deletes. Seems to make sense that it should work that way regardless of where I access my library or where I add or delete titles.

    If I can only delete UV titles from the site I purchased them from, OK. Seems inefficient and contrary to concept of UV, but I can accept that my interpretation of logic does not match up to current UV world.

    Again, not a huge problem. I will worry about managing my library as the process continues to evolve.

    Leave a comment:

  • jeffpn
    replied
    Re: Editing Library

    I don't use any sites other than Vudu at all. I also don't share UV with other people. What I'm getting at is that it doesn't make a difference to me whether a title is UV or not. I thought I remember hearing that a title bought through Vudu, UV or not, has to be deleted by Vudu. It seems logical to me that a movie bought elsewhere and deleted at UVVU wouldn't show up in the Vudu library.

    Leave a comment:

  • timshel
    replied
    Re: Editing Library

    Originally posted by jeffpn View Post
    It stands to reason (to me anyway) that it doesn't matter what you do at another site. A movie bought at Vudu will always be on Vudu. The only way I know to delete a Vudu title is to contact Vudu support.
    I get that insofar as we are talking about titles that are unique to VUDU (not UV). For UV titles, I am not sure I understand why the same logic that allows having UV titles populate across the other UV sites does not apply to deletions - if VUDU is interfacing with UVVU for added titles, why not deletions?

    Not a huge issue - for now I will just sit on the stuff I would eventually like to cull.

    Leave a comment:

  • madmod20061
    replied
    Re: Editing Library

    Originally posted by jeffpn View Post
    It stands to reason (to me anyway) that it doesn't matter what you do at another site. A movie bought at Vudu will always be on Vudu. The only way I know to delete a Vudu title is to contact Vudu support.
    Nope. I deleted an SD movie from Vudu a couple days ago. I was having trouble adding it to my at home cart in HDX so I deleted it. It stuck around on Vudu for a day or 2 but eventually disappeared from all websites. Yesterday I did a search for it on Vudu and it said I no longer owned it. It's not instant with any of the websites from what I can tell. Even unlinking and re-linking does not make them instantly disappear. Maybe you guys just aren't giving it time? Either that or I just have the only UVVU account that works the way it's supposed to

    I've noticed Vudu takes the longest to disappear from. Flixster and Target Ticket next. CN it usually disappears right away (if it ever showed up in the first place. That site sucks).

    Those old freebie SD movies I eventually upgraded to HDX will also show that I own SD and HDX on Vudu for a few days. Eventually the SD portion disappears.

    Leave a comment:

  • jeffpn
    replied
    Re: Editing Library

    It stands to reason (to me anyway) that it doesn't matter what you do at another site. A movie bought at Vudu will always be on Vudu. The only way I know to delete a Vudu title is to contact Vudu support.

    Leave a comment:

  • timshel
    replied
    Re: Editing Library

    I did just check at CinemaNow - the movie is no longer there.

    Leave a comment:

  • timshel
    replied
    Re: Editing Library

    Originally posted by jeffpn View Post
    If you get a UV title at a place other than Vudu, does it disappear from Vudu when you delete it at UVVU?
    Don't know - have not tried that. Both of the titles I tried to delete were acquird via VUDU.

    Leave a comment:

  • jeffpn
    replied
    Re: Editing Library

    If you get a UV title at a place other than Vudu, does it disappear from Vudu when you delete it at UVVU?

    Leave a comment:

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