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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Bought Spider-Man 1, 2, and 3, but haven't gotten the movie ticket promo codes

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    Bought Spider-Man 1, 2, and 3, but haven't gotten the movie ticket promo codes

    Can someone look into this for me? The promo only mentions that "disc + digital" purchases don't qualify, so I should have gotten three Spider-Man: Into the Spiderverse movie ticket codes. It said they should arrive within 48 hours, but it's been longer than that.

    #2
    Have you opened a ticket for this issue already? Can you PM me the email address you use on Vudu?

    Comment


      #3
      I didn't open one yet, no. Was in a rush before work and didn't even think about that. I sent you a PM. Thanks for looking into it.

      Comment


        #4
        You purchased these movies thought Disc to Digital, that does not qualify you for the movie ticket offer.

        Comment


          #5
          Well, that does make sense as a restriction, but you need to add that to the terms of the offer then.
          "Purchase this title in HDX or UHD (from 12/11/2018 to 12/31/2018) and get $8.00 off one (1) ticket to see Spider-Man: Into the Spider-Verse in theaters. Reward sent by email within 48 hours after purchase. Disc + Digital purchases not eligible for offer. Learn more at: https://www.watchvudu.com/spiderverse/."


          That's what it said in the description for the Spider-Man films. Nothing mentioned there about disc to digital, just "disc + digital". The page that it tells you to check also doesn't mention anything about disc to digital purchases being invalid.

          Comment


            #6
            I purchased the amazing spiderman 2 on Dec 14 and I am still waiting for my promo code :/

            Comment


              #7
              Originally posted by Qin206 View Post
              I purchased the amazing spiderman 2 on Dec 14 and I am still waiting for my promo code :/
              Do you have an open ticket for this issue?

              Comment


                #8
                I do. i opened one on dec 16 and still haven't heard back yet. Ticket number: 181216-000092. Thanks!

                Comment


                  #9
                  Originally posted by Qin206 View Post
                  I do. i opened one on dec 16 and still haven't heard back yet. Ticket number: 181216-000092. Thanks!
                  Please check your email for my response.

                  Comment


                    #10
                    You sent me a promo code for Aquaman. Was suppose to get spiderman into the spiderverse haha.

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