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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Vudu's 'Thor' (2011) is too dark

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  • diamond204
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    I just sent an email to DMA support as well. Great job with the screengrabs!

    Leave a comment:

  • jcflman
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Here's a set of screenshots I took that I sent to Disney & will be contacting others.

    Thor on Vudu:



    On Amazon:

    Leave a comment:

  • Capt-Cupcake
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Originally posted by MaxH View Post
    I went to the DMA Contact Us page and sent this comment. Feel free to reuse any of it, if you like (although please provide your own screenshots; reusing that part would probably cause them to discount your complaint):
    Excellent!

    Leave a comment:

  • MaxH
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    I went to the DMA Contact Us page and sent this comment. Feel free to reuse any of it, if you like (although please provide your own screenshots; reusing that part would probably cause them to discount your complaint):

    The encode you sent to Vudu for "Thor" (2011) is unwatchable. It is mostly a black screen for the night scenes, which is a good portion of the first half of the movie, especially the first 30 minutes. I know the scenes are supposed to be "dark", but with all the lights off, at night, and my TV's brightness turned all the way up, I still cannot make out even which character is which. I have done detailed Avia calibration in the past, and I do not see this issue with any other content from Vudu or from other providers, even content with lots of night scenes, so I am certain that it is the encode itself that is the problem. In fact, it is only on Vudu that I have this issue with Thor, and I do not have this issue with any other Vudu content.

    Please send Vudu a new encode of Thor, one that is checked for visual content. As it is now, the movie is largely unwatchable.

    Here is the movie on Vudu: https://www.dropbox.com/s/md03z97pdc...04.13.jpg?dl=0

    Here is the exact same scene on Amazon Instant Video: https://www.dropbox.com/s/b3583kous4...04.30.jpg?dl=0

    Leave a comment:

  • Capt-Cupcake
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Originally posted by diamond204 View Post
    Is there an email address for DMA we can post here?
    I was once told that we can't post that info here, but it's pretty easy to locate the 'contact us' information on the DMA website

    Leave a comment:

  • diamond204
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Originally posted by Capt-Cupcake View Post
    If it was Disney that told Vudu that the encode is fine, maybe we should write or call Disney Movies Anywhere and tell THEM that it's wrong. Maybe if they hear from the consumers they will give Vudu a new encode.
    Is there an email address for DMA we can post here?

    Leave a comment:

  • jcflman
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Originally posted by Capt-Cupcake View Post
    If it was Disney that told Vudu that the encode is fine, maybe we should write or call Disney Movies Anywhere and tell THEM that it's wrong. Maybe if they hear from the consumers they will give Vudu a new encode.
    Yep. Vudu knows about the issue (and this thread) and nothing changed. It didn't cross my mind to contact them. Vudu has thousands of movies and probably just as many support tickets. Contacting the transfer provider is a better idea at this point since it will be a unique issue for them & Vudu has already put forth their effort.

    Leave a comment:

  • Capt-Cupcake
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    If it was Disney that told Vudu that the encode is fine, maybe we should write or call Disney Movies Anywhere and tell THEM that it's wrong. Maybe if they hear from the consumers they will give Vudu a new encode.

    Leave a comment:

  • diamond204
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    I will agree that the opening sequence of Thor on Vudu is VERY dark. The scene is supposed to be dark to a certain extent but this encode goes a bit beyond the filmmakers intention I am sure. Faces are barely visible.

    Please request a new encode Vudu.

    Leave a comment:

  • Me-Hostage
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Originally posted by JayJB View Post
    Just my opinion, but I don't think that Digital Video/UV/DMA/Amazon/etc, as an industry, is mature enough to use only one service. I have over 1000 Vudu movies, and I rely on Vudu more than anything, but I still have 5 films on iTunes I can't get anywhere else. Oh...there's one on Amazon too. Some of the aspect ratios and transfers are better here, some elsewhere. Audio quality may differ, as well.

    I look forward to when the bumps are smoothed over, but for now, it's too fragmented, with every provider negotiating their own deals, to go with one-and-only-one provider.

    Full Disclosure: I prefer watching the Blu-ray. I use streaming occasionally, usually for TV series (because it picks up where you left) but I'm a big fan of physical media. Plus, if you think a stream is strange, you can check it against the disk.
    I wasn't talking about them using one service. I was referring to us, the viewers, the buyers. Lots of us only use one service. How were we to know a better transfer was on another service, if we only use one. That was the point. Disney needs to correct this, and Vudu needs to stop taking "nothing's wrong" as an end result.

    Leave a comment:

  • tkdkid717
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Opening Norway scenes of Captain America: The First Avenger are very dark as well.

    Leave a comment:

  • Capt-Cupcake
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Originally posted by jcflman View Post
    Just watched Thor for the first time on Vudu and was surprised how bad the picture is. It's embarrassing. Luckily I saw it in theaters or I would have been lost the first 30 mins. I wouldn't have known Natalie Portman was in the film for those 30 minutes because it was too dark to see anyone. I'm a big supporter of Vudu & try not to be negative but it's the truth. I'm ticked off this issue has been dismissed as being fine. I will be getting in touch with some people about this.
    It's downright unwatchable.

    Leave a comment:

  • jcflman
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Just watched Thor for the first time on Vudu and was surprised how bad the picture is. It's embarrassing. Luckily I saw it in theaters or I would have been lost the first 30 mins. I wouldn't have known Natalie Portman was in the film for those 30 minutes because it was too dark to see anyone. I'm a big supporter of Vudu & try not to be negative but it's the truth. I'm ticked off this issue has been dismissed as being fine. I will be getting in touch with some people about this.

    Leave a comment:

  • JayJB
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    Originally posted by Me-Hostage View Post
    How were we to know we were purchasing a defective transfer, if we only use this service?
    Just my opinion, but I don't think that Digital Video/UV/DMA/Amazon/etc, as an industry, is mature enough to use only one service. I have over 1000 Vudu movies, and I rely on Vudu more than anything, but I still have 5 films on iTunes I can't get anywhere else. Oh...there's one on Amazon too. Some of the aspect ratios and transfers are better here, some elsewhere. Audio quality may differ, as well.

    I look forward to when the bumps are smoothed over, but for now, it's too fragmented, with every provider negotiating their own deals, to go with one-and-only-one provider.

    Full Disclosure: I prefer watching the Blu-ray. I use streaming occasionally, usually for TV series (because it picks up where you left) but I'm a big fan of physical media. Plus, if you think a stream is strange, you can check it against the disk.

    Leave a comment:

  • Me-Hostage
    replied
    Re: Vudu's 'Thor' (2011) is too dark

    How were we to know we were purchasing a defective transfer, if we only use this service?

    Leave a comment:

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