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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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HDX MOVIES CAN'T BE WATCH

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    #1

    HDX MOVIES CAN'T BE WATCH

    Hi there,

    So I have a Samsung Galaxy Note 3 phone, it's rather an old smartphone but was able to watch my movies in HDX as well as download them. As of now, its been a few weeks I've noticed -just never had a chance to search this up- that I can no longer watch HDX movies, it automatically converts to SD and even if I download the HDX version of the movie, it won't play.

    Any ideas as to why this happens? I know my internet connection is okay since I could watch 4K content through the Chromecast ultra, just not sure why as to this viewing display error for HDX content converting to SD on my phone. Any kind of help is welcomed.

    thanks.
    Tags: download, galaxy note 3, hdx, samsung, sdef
    #2
    Re: HDX MOVIES CAN'T BE WATCH

    Originally posted by F3rny_0s1 View Post
    Hi there,

    So I have a Samsung Galaxy Note 3 phone, it's rather an old smartphone but was able to watch my movies in HDX as well as download them. As of now, its been a few weeks I've noticed -just never had a chance to search this up- that I can no longer watch HDX movies, it automatically converts to SD and even if I download the HDX version of the movie, it won't play.

    Any ideas as to why this happens? I know my internet connection is okay since I could watch 4K content through the Chromecast ultra, just not sure why as to this viewing display error for HDX content converting to SD on my phone. Any kind of help is welcomed.

    thanks.
    What version of Android do you have installed?

    Comment

      #3
      Re: HDX MOVIES CAN'T BE WATCH

      Originally posted by Jake View Post
      What version of Android do you have installed?
      apparently 5.0

      Comment

        #4
        Re: HDX MOVIES CAN'T BE WATCH

        No offense, but if you're watching on your phone, what does it really matter? There is almost no discernible difference between HDX and SD on a screen that size. Save the data/storage space and go with the SD.

        Comment

          #5
          Re: HDX MOVIES CAN'T BE WATCH

          Originally posted by YankeeGator6 View Post
          No offense, but if you're watching on your phone, what does it really matter? There is almost no discernible difference between HDX and SD on a screen that size. Save the data/storage space and go with the SD.
          Well, you are right about the screen size, its small compare to a TV, its usually the medium we used to watch anything. However, I have to admit, although its true our eyes can't perceive all those pixels, you can tell somewhat the difference, especially on animated films. Its sometimes blurry, something at least with an HD file or "HDX" you wouldn't get -its mostly a clear image you get.

          It's like YouTube video, the HD picture looks better than the SD, plus I'm good on storage/data, I have about 122GB free...

          Thanks for the input though

          Comment

            #6
            Re: HDX MOVIES CAN'T BE WATCH

            Download the "DRM Info" app from Google Play and run it to see what Security Level your phone has. It must have "L1" in order to download/play movies in HDX. If it shows L2 or L3, it can't do HDX. If your phone was able to download/play HDX before but not now, perhaps some software update for the phone changed its DRM Security Level.

            Comment

              #7
              Re: HDX MOVIES CAN'T BE WATCH

              Originally posted by F3rny_0s1 View Post
              Well, you are right about the screen size, its small compare to a TV, its usually the medium we used to watch anything. However, I have to admit, although its true our eyes can't perceive all those pixels, you can tell somewhat the difference, especially on animated films. Its sometimes blurry, something at least with an HD file or "HDX" you wouldn't get -its mostly a clear image you get.

              It's like YouTube video, the HD picture looks better than the SD, plus I'm good on storage/data, I have about 122GB free...

              Thanks for the input though
              It was better when they had the HD- but that's gone, so we are stuck with 480p or 1080p when 720p was fine.

              Comment

                #8
                Re: HDX MOVIES CAN'T BE WATCH

                HDX is unnecessary on small devices (below 42in)

                Comment

                  #9
                  Re: HDX MOVIES CAN'T BE WATCH

                  Originally posted by wmyatt View Post
                  It was better when they had the HD- but that's gone, so we are stuck with 480p or 1080p when 720p was fine.
                  HD as a separate offering is no longer needed because HDX is adaptive with resolutions between 480p and 1080p - it is designed to use the best resolution and bitrate for your device & Internet speed.

                  Comment

                    #10
                    Re: HDX MOVIES CAN'T BE WATCH

                    Originally posted by Jake View Post
                    HD as a separate offering is no longer needed because HDX is adaptive with resolutions between 480p and 1080p - it is designed to use the best resolution and bitrate for your device & Internet speed.
                    There's two issues with that, however:

                    1. Some movies are in the wrong aspect ratio in HDX and are (were) in the correct aspect ratio for SD and HD (some that come to mind include a number of the Universal Horror classics like Invisible Man, as well as To Catch a Thief. See the thread on incorrect aspect ratios for more examples). By making HD unavailable, we're given the option of a high definition version with an incorrect aspect ratio, or an SD version in the correct aspect ratio.

                    2. If we're downloading the video, rather than streaming it, I would prefer having the option to download HD, since I'm assuming that would take less space on my device than HDX.

                    Comment

                      #11
                      Re: HDX MOVIES CAN'T BE WATCH

                      Originally posted by wmyatt View Post
                      HDX is unnecessary on small devices (below 42in)
                      I usually download HDX onto my mobile devices because I often plug them into a TV when I travel. And I can definitely see the difference between HDX and SD even on my laptop screen. But even if I'm imagining it, there are still good reasons to download HDX to a mobile device.

                      Comment

                        #12
                        Re: HDX MOVIES CAN'T BE WATCH

                        Originally posted by MovieLover500 View Post
                        There's two issues with that, however:

                        1. Some movies are in the wrong aspect ratio in HDX and are (were) in the correct aspect ratio for SD and HD (some that come to mind include a number of the Universal Horror classics like Invisible Man, as well as To Catch a Thief. See the thread on incorrect aspect ratios for more examples). By making HD unavailable, we're given the option of a high definition version with an incorrect aspect ratio, or an SD version in the correct aspect ratio.
                        That is a rare but real issue that needs to be corrected, I agree.

                        2. If we're downloading the video, rather than streaming it, I would prefer having the option to download HD, since I'm assuming that would take less space on my device than HDX.
                        Mobile devices should have the option to choose a download quality, and if they don't they soon will. For living room devices that support download, the intent of the feature is to enable highest quality video over a slow network, not download for offline playback.

                        Comment

                          #13
                          Re: HDX MOVIES CAN'T BE WATCH

                          Originally posted by Jake View Post
                          HD as a separate offering is no longer needed because HDX is adaptive with resolutions between 480p and 1080p - it is designed to use the best resolution and bitrate for your device & Internet speed.
                          720p looked awesome on my 55in Vizio using my PS4. i can understand VUDU taking away 720p as a purchase option, but it was NOT cool that they took away 720p as a setting. But that's what companies do- tell people what they want. My internet provider now has a 1TB limit a month - that's not going to go very far with HDX which hogs up twice the amount of data just so someone can say "hey, it looks better" (while they're standing only 2 feet away. HDX also chokes from time to time while HD never did, and i have high-speed internet. I don't want to use another source like Cinemanow, but I don't have a choice.

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