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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

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  • Guest's Avatar
    Guest replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by jefferson3333 View Post
    Check this out! Talk about non-responsive.

    August 08, 2012 10:41 AM

    I bought "Lorax" with UV sticker. When I try to watch HDX version on VUDU, I can't. I can only stream SD or HD version via VUDU. Please explain. I specifically buy VUDU Blu-Rays for the HDX streaming capability. The Lorax packaging and previous experiences I have had with UVVU Blu-Ray purchased have provided no indication that I would only have access to inferior streaming capability with my recent "Lorax" purchase. I feel ripped off.
    XX

    August 09, 2012 05:29 PM
    Hello,
    I am very sorry you are having these issues. My name is Wade and I?ll be happy to ensure you get the support you need.
    Unfortunately the issue you described is better handled by another department. I am forwarding your email to the Vudu customer support team. They will be able to assist you with this inquiry.
    I apologize for the inconvenience.
    If you have any further questions on this matter, please do not hesitate to get back to me. For any new issue, please create a new ticket here (https://my.uvvu.com/ssp/public/unAuthContactPage.jsf).
    Enjoy your digital media,
    Wade T.

    August 09, 2012 06:39 PM
    Hello,
    Thank You for contacting VUDU Customer Care.
    Please run a speed test at speedtest.vudu.com thru a computer or hard wired laptop. This speed test will allow you to see how much network speed you are accessing in your home.

    For SD, 1 mbps is required. VUDU recommends 2 mbps. For HD, 2.5 mbps is required. VUDU recommends 5 mbps. For HDX, 4.5 mbps is required. VUDU recommends 9 mbps If you have any other questions or concerns please feel free to respond to this email or call our live line below.

    Thank You for your services. We appreciate your business,

    Vicky
    Customer Care Specialist
    1-888-554-VUDU
    support@vudu.com

    August 10, 2012 02:44 AM

    You have absolutely failed to address my issue and cause me to question if you even read my request. The issue has nothing to do with bandwidth. It has to do with licensing. Please spend time to read the Email and understand the problem before responding.
    X

    August 10, 2012 01:59 PM
    Dear X,
    I apologize for the inconvenience. Would you provide the information listed below so that we can look into the issue in more detail? Are you using your blu ray, Xbox or computer to view the movies from?
    1) Run a speed test from your computer at http://speedtest.vudu.com and send us the results
    2) Broadband Provider and type of connection
    3) Make and model of modem
    4) Make and model of router
    5) Wired or wireless connection to device? If wireless, how far away is the device from the router?
    6) Is there a wireless adapter being used for wireless?
    7) If yes to #6, what is the make and model of the adapter?

    Best regards,
    Angel
    VUDU Customer Care
    1-888-554-VUDU (8838)
    support@vudu.com>

    Our apologies, i should be able to get you taken care of. What was the case number you were given?

    Leave a comment:

  • jefferson3333
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Check this out! Talk about non-responsive.

    August 08, 2012 10:41 AM

    I bought "Lorax" with UV sticker. When I try to watch HDX version on VUDU, I can't. I can only stream SD or HD version via VUDU. Please explain. I specifically buy VUDU Blu-Rays for the HDX streaming capability. The Lorax packaging and previous experiences I have had with UVVU Blu-Ray purchased have provided no indication that I would only have access to inferior streaming capability with my recent "Lorax" purchase. I feel ripped off.
    XX

    August 09, 2012 05:29 PM
    Hello,
    I am very sorry you are having these issues. My name is Wade and I?ll be happy to ensure you get the support you need.
    Unfortunately the issue you described is better handled by another department. I am forwarding your email to the Vudu customer support team. They will be able to assist you with this inquiry.
    I apologize for the inconvenience.
    If you have any further questions on this matter, please do not hesitate to get back to me. For any new issue, please create a new ticket here (https://my.uvvu.com/ssp/public/unAuthContactPage.jsf).
    Enjoy your digital media,
    Wade T.

    August 09, 2012 06:39 PM
    Hello,
    Thank You for contacting VUDU Customer Care.
    Please run a speed test at speedtest.vudu.com thru a computer or hard wired laptop. This speed test will allow you to see how much network speed you are accessing in your home.

    For SD, 1 mbps is required. VUDU recommends 2 mbps. For HD, 2.5 mbps is required. VUDU recommends 5 mbps. For HDX, 4.5 mbps is required. VUDU recommends 9 mbps If you have any other questions or concerns please feel free to respond to this email or call our live line below.

    Thank You for your services. We appreciate your business,

    Vicky
    Customer Care Specialist
    1-888-554-VUDU
    support@vudu.com

    August 10, 2012 02:44 AM

    You have absolutely failed to address my issue and cause me to question if you even read my request. The issue has nothing to do with bandwidth. It has to do with licensing. Please spend time to read the Email and understand the problem before responding.
    X

    August 10, 2012 01:59 PM
    Dear X,
    I apologize for the inconvenience. Would you provide the information listed below so that we can look into the issue in more detail? Are you using your blu ray, Xbox or computer to view the movies from?
    1) Run a speed test from your computer at http://speedtest.vudu.com and send us the results
    2) Broadband Provider and type of connection
    3) Make and model of modem
    4) Make and model of router
    5) Wired or wireless connection to device? If wireless, how far away is the device from the router?
    6) Is there a wireless adapter being used for wireless?
    7) If yes to #6, what is the make and model of the adapter?

    Best regards,
    Angel
    VUDU Customer Care
    1-888-554-VUDU (8838)
    support@vudu.com>

    Leave a comment:

  • Starkenator
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by Starkenator View Post
    Nice, I will do the same.
    I can also confrim that going through Universal will give the HDX Vudu copy for The Lorax.

    Leave a comment:

  • madmod20061
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by SteveLV702 View Post
    Ya I got The Lorax and American Pie Reunion from Universal in HDX but none of my other ones appear to be so doesn't look like all available in HDX now or atleast not back dated for those who bought beforehand :'(
    It's only new releases as far as I can tell. New as in recently in theaters and not not necessarily new blu ray releases as the 100th anniversary titles are still showing up sd.

    Leave a comment:

  • Starkenator
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by madmod20061 View Post
    Redeemed the Lorax today through Universal. HDX. That's twice now. That seems to be the way to go with Universal titles now.
    Nice, I will do the same.

    Leave a comment:

  • SteveLV702
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by madmod20061 View Post
    Redeemed the Lorax today through Universal. HDX. That's twice now. That seems to be the way to go with Universal titles now.
    Ya I got The Lorax and American Pie Reunion from Universal in HDX but none of my other ones appear to be so doesn't look like all available in HDX now or atleast not back dated for those who bought beforehand :'(

    Leave a comment:

  • madmod20061
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Redeemed the Lorax today through Universal. HDX. That's twice now. That seems to be the way to go with Universal titles now.

    Leave a comment:

  • lstanley
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    I redeemed a UV thru vudu last week and also got HD instead of HDX. I emailed vudu about it and the reply was that they would look into, but there was no time table for when it would be corrected.

    Leave a comment:

  • mgfloy03
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    I redeemed with vudu and got HD not hdx but atleast its not sd

    Leave a comment:

  • E55KEV
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by SteveLV702 View Post
    I can't even get Lorax digital copy redemption code to work says invalid... Contacted Universal they have given me 2 different codes that still dont work... Told me to contact VuDu and so now waiting on their response.
    Hey Steve, hopefully they fix this mess ASAP. I sent you a PM.

    Leave a comment:

  • SteveLV702
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    I can't even get Lorax digital copy redemption code to work says invalid... Contacted Universal they have given me 2 different codes that still dont work... Told me to contact VuDu and so now waiting on their response.

    Leave a comment:

  • lstanley
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Anyone getting HDX for Lorax?

    Leave a comment:

  • vitanga
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Dan,

    I tried to submit a ticket to look at several the codes from several Blu-rays that I redeemed today where I received the SD version vs. the HDX version and received the following response:

    "Thank you for contacting VUDU customer care. We do not control the definition you receive your promos in. The definition of your promos is determined by the movie company that distributes the movie. We cannot change the definition of the promos. If you have any other questions feel free to call the number below to speak with an agent.
    Best regards,

    Caleb
    VUDU Customer Care
    1-888-554-VUDU (8838)
    support@vudu.com"

    Leave a comment:

  • SteveLV702
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by dhatman View Post
    I know that SD was given for most of the movies there. The definition is selected by the studio at the time the promotion is created. We've asked to be allowed to provide HD copies going forward; but as i said, it's still a work in progress and in some cases SD may be given.
    Going forward but that doesn't help us... Should be retroactive going back as well

    Leave a comment:

  • E55KEV
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Yesterday I got SD quality from 'Project X' blu-ray UV code so I contacted Vudu Customer Service like dhatman posted earlier. Vudu Customer Service replied this below so I sent an email to Flixster.

    "Hello Kev,
    Unfortunately, we are unable to change your quality rights for Project X on VUDU. This promotion was redeemed on Flixster, who assigned the rights. You may have luck contacting Flixster customer support or Warner Bros. Support
    Best Regards,
    Dan Hatman
    VUDU Customer Care"

    Leave a comment:

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