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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

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  • Guest's Avatar
    Guest replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by E55KEV View Post
    I also sent in a support ticket for these redeemed movies from Blu-ray:

    The Adjustment Bureau
    Your Highness
    Ghost Rider: Spirit Of Vengence
    Hangover part II
    Journey II
    Wrath of the Titans
    Cowboys & Aliens (I should have got Extended Versions)
    Bridesmaids
    Fast Five
    I know that SD was given for most of the movies there. The definition is selected by the studio at the time the promotion is created. We've asked to be allowed to provide HD copies going forward; but as i said, it's still a work in progress and in some cases SD may be given.

    Leave a comment:

  • E55KEV
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    I also sent in a support ticket for these redeemed movies from Blu-ray:

    The Adjustment Bureau
    Your Highness
    Ghost Rider: Spirit Of Vengence
    Hangover part II
    Journey II
    Wrath of the Titans
    Cowboys & Aliens (I should have got Extended Versions)
    Bridesmaids
    Fast Five

    Leave a comment:

  • Starkenator
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by dhatman View Post
    We'll make sure to get him up to date. My apologies.

    Which movie were you trying to check on, i'd be happy to take a look at the rights you were given.
    Well the one I sent the ticket in for was Wrath of the Titans but while you are at it if you could look into my other Blu-ray redemptions that are in SD on my Vudu account I would appreciate it. Here is the list:

    Wrath of the Titans
    Cowboys and Aliens
    Crazy Stupid Love
    Dolphin Tale
    Green Lantern
    Harry Potter and the Deathly Hallows Part 1
    Harry Potter and the Deathly Hallows Part 2
    Hop
    Journey 2 The Mysterious Island

    I will PM you my account email. Thanks.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by dhatman View Post
    The definition will depend on who you redeem the code through. If you receive a ?PD? or ?SD? copy of a movie from another service or from the studio website, you'll get the SD version with VUDU as well. Whatever is assigned at the time of redemption is what you'll get with VUDU.

    We're working to provide HD copies for all digital copies redeemed through VUDU, but this is still a work in progress. If you feel you should have gotten a HD copy on VUDU and didn't, please submit a support ticket or give us a call at (888)554-VUDU. In some cases we may have to do a little research, but should be able to get you an answer
    Let me clarify this; we're working to provide HD copies for customers that have purchased Blu-Ray copies. If you buy a DVD, you'll most likely get a SD copy.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by Starkenator View Post
    Dan, this is the response I got:

    "Thank you for contacting VUDU Customer Care. I apologize for the inconvenience. Unfortunately when you redeem a digital copy it is only in SD. There is no way to upgrade the copy to HDX. The only way to get an HDX version is to either purchase it on the site or take you Blu-Ray Disc down to Walmart for a Disc to Digital transaction for only $2.00. If you have any further questions please contact us.

    Once again thank you for contacting VUDU Customer Care and have a great day.

    Nicholas
    VUDU Customer Care"

    Comments?

    We'll make sure to get him up to date. My apologies.

    Which movie were you trying to check on, i'd be happy to take a look at the rights you were given.
    Last edited by DanielH; 07-15-2012, 11:14 AM.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by MaxH View Post
    Dan, I submitted a ticket for two movies that I redeemed through Flixster because that's what the instructions said to do, but where would I redeem codes through Vudu anyway? I'm logged into my account and I don't see anywhere to do that online. Does it need to be on a STB or Vudu-enabled device?
    This is our main redemption page:

    http://www.vudu.com/promotions.html

    If the movie is available to redeem on VUDU, it should say on the case.

    In some cases you'll see a separate code on the back of the VUDU sticker, or on the inside of the case

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by Starkenator View Post
    Thanks for the response. Maybe this is a dumb question but what is "?PD?"? Packaged Digital? What is with the question marks? I will put in a support ticket as to why my "Wrath of the Titans" submitted through Vudu is only SD.
    The ?'s were from copying and pasting from Word. Should have read "PD" and "SD". PD is something we see on our side; it basically tells us you have the rights for "SD".

    Leave a comment:

  • Starkenator
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by dhatman View Post
    The definition will depend on who you redeem the code through. If you receive a ?PD? or ?SD? copy of a movie from another service or from the studio website, you'll get the SD version with VUDU as well. Whatever is assigned at the time of redemption is what you'll get with VUDU.

    We're working to provide HD copies for all digital copies redeemed through VUDU, but this is still a work in progress. If you feel you should have gotten a HD copy on VUDU and didn't, please submit a support ticket or give us a call at (888)554-VUDU. In some cases we may have to do a little research, but should be able to get you an answer
    Dan, this is the response I got:

    "Thank you for contacting VUDU Customer Care. I apologize for the inconvenience. Unfortunately when you redeem a digital copy it is only in SD. There is no way to upgrade the copy to HDX. The only way to get an HDX version is to either purchase it on the site or take you Blu-Ray Disc down to Walmart for a Disc to Digital transaction for only $2.00. If you have any further questions please contact us.

    Once again thank you for contacting VUDU Customer Care and have a great day.

    Nicholas
    VUDU Customer Care"

    Comments?

    Leave a comment:

  • Starkenator
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by MaxH View Post
    Dan, I submitted a ticket for two movies that I redeemed through Flixster because that's what the instructions said to do, but where would I redeem codes through Vudu anyway? I'm logged into my account and I don't see anywhere to do that online. Does it need to be on a STB or Vudu-enabled device?
    Click on "Redeem an Offer" on the bottom right corner of this page.

    Leave a comment:

  • MaxH
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by dhatman View Post
    The definition will depend on who you redeem the code through. If you receive a ?PD? or ?SD? copy of a movie from another service or from the studio website, you'll get the SD version with VUDU as well. Whatever is assigned at the time of redemption is what you'll get with VUDU.

    We're working to provide HD copies for all digital copies redeemed through VUDU, but this is still a work in progress. If you feel you should have gotten a HD copy on VUDU and didn't, please submit a support ticket or give us a call at (888)554-VUDU. In some cases we may have to do a little research, but should be able to get you an answer
    Dan, I submitted a ticket for two movies that I redeemed through Flixster because that's what the instructions said to do, but where would I redeem codes through Vudu anyway? I'm logged into my account and I don't see anywhere to do that online. Does it need to be on a STB or Vudu-enabled device?

    Leave a comment:

  • Starkenator
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by dhatman View Post
    The definition will depend on who you redeem the code through. If you receive a ?PD? or ?SD? copy of a movie from another service or from the studio website, you'll get the SD version with VUDU as well. Whatever is assigned at the time of redemption is what you'll get with VUDU.

    We're working to provide HD copies for all digital copies redeemed through VUDU, but this is still a work in progress. If you feel you should have gotten a HD copy on VUDU and didn't, please submit a support ticket or give us a call at (888)554-VUDU. In some cases we may have to do a little research, but should be able to get you an answer
    Thanks for the response. Maybe this is a dumb question but what is "?PD?"? Packaged Digital? What is with the question marks? I will put in a support ticket as to why my "Wrath of the Titans" submitted through Vudu is only SD.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    The definition will depend on who you redeem the code through. If you receive a ?PD? or ?SD? copy of a movie from another service or from the studio website, you'll get the SD version with VUDU as well. Whatever is assigned at the time of redemption is what you'll get with VUDU.

    We're working to provide HD copies for all digital copies redeemed through VUDU, but this is still a work in progress.
    Last edited by DanielH; 07-15-2012, 12:03 PM.

    Leave a comment:

  • SteveLV702
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by madmod20061 View Post
    It's ymmv, but mine was hdx by going through universal and choosing universal as the option.
    okay thanks bro just redeemed via universal and got HDX

    Leave a comment:

  • mike568
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by madmod20061 View Post
    It's ymmv, but mine was hdx by going through universal and choosing universal as the option.
    I went through Vudu and got HD not HDX.

    Leave a comment:

  • madmod20061
    replied
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Originally posted by SteveLV702 View Post
    lol hmm okay I have a redemption UV code for "American Reunion" that got from my Blurary...


    I would love HDX instead of SD so now gotta figure out should I redeem via Universal, Flixster or VuDu?
    It's ymmv, but mine was hdx by going through universal and choosing universal as the option.

    Leave a comment:

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