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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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D2D Anchor Bay not working

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  • ohmsy
    replied
    Re: D2D Anchor Bay not working

    dhatman is looking into this for us.

    Leave a comment:

  • BJoffe
    replied
    Re: D2D Anchor Bay not working

    Ok, just got off the phone with the Walmart associate I've been dealing with to resolve this problem.

    I had her delete my order on her end. I cleared my D2D queue on my end and then created a new queue minus the Anchor Bay titles. She confirmed with me that she was able to check out without receiving the Missing UPC Code error.

    I removed these Anchor Bay titles from my queue:

    Law-Abiding Citizen
    Traitor
    The Dead
    Pandorum
    Let Me In
    The Evil Dead
    Brooklyn's Finest
    The Crazies

    I'm going over there this afternoon to pay the bill.

    So here is my question... who would be responsible for correcting this error? Is it Walmart or Vudu?

    Leave a comment:

  • BJoffe
    replied
    Re: D2D Anchor Bay not working

    I had them remove the Anchor Bay titles from my order and it still choked up. Now I've actually cleared them from my queue on my end and I'm going to try it again tomorrow.

    The lack of communication and the miscommunication between these two entities is very frustrating.

    Leave a comment:

  • craiggers88
    replied
    Re: D2D Anchor Bay not working

    I just did an order today

    Ninja Assassin
    Observe and Report
    Grown Ups
    The Crazies

    -- Error

    Told them to remove "The Crazies".

    -- Instantly worked.

    Completely an Anchor Bay D2D problem

    Leave a comment:

  • BJoffe
    replied
    Re: D2D Anchor Bay not working

    And... that didn't work either.

    Leave a comment:

  • BJoffe
    replied
    Re: D2D Anchor Bay not working

    I literally just got off the phone with another Vudu associate and he told me again that this is a Walmart problem and it has nothing to do with the Anchor Bay titles.

    Now I'm tempted to remove these titles from my queue and see if Walmart is able to process the order...

    Leave a comment:

  • BJoffe
    replied
    Re: D2D Anchor Bay not working

    Oh my god... I went through this exact problem when I went to Walmart last Friday and Sunday trying to get my D2D order processed. The UPC code error message was holding everything up and nobody would give me a straight answer on how or when the problem was going to get resolved.

    At one of the Walmarts I went to, I warned the associate about the UPC code error and asked him not to stamp my discs until he could be sure he could check out without difficulty but he didn't listen to me. So I have a spool of stamped discs and I still haven't been able to get my order processed...

    I probably lost about 3 hours of my time, not to mention the gas I burned on three different trips to the two Walmart stores. When I called Vudu support for help, they told me it was a Walmart problem and there was nothing they could do.

    Leave a comment:

  • craiggers88
    replied
    Re: D2D Anchor Bay not working

    Same problem

    I didn't have time to wait, so I told them to take off Scream 4 and it instantly fixed the problem.

    Leave a comment:

  • teke184
    replied
    Re: D2D Anchor Bay not working

    Haunted World Of El Superbeasto
    Wicker Tree
    Hellboy - Blood And Iron
    Hellboy - Sword Of Storms
    Pandorum
    The Dead
    Brooklyn's Finest
    Let Me In
    The Crazies

    Leave a comment:

  • johnmccann1976
    replied
    Re: D2D Anchor Bay not working

    Originally posted by mgfloy03 View Post
    I'm not sure just the answer I got from vudu support. They said they couldn't do anything unless they were talking to the employee that was trying to do the disk to digital. In my experience the wal-mart employee disappeared for 45 mins and didn't return so i left. I asked to look at the upc error and called vudu when I got home.

    In the mean time do you think we could make a list of the new d2d movies?

    I found the son of no one, catch 44, carjacked, Texas killing fields, spread and a horrible way to die.
    Scream 4, Evil Dead, and The New Daughter.

    Leave a comment:

  • mgfloy03
    replied
    Re: D2D Anchor Bay not working

    I'm not sure just the answer I got from vudu support. They said they couldn't do anything unless they were talking to the employee that was trying to do the disk to digital. In my experience the wal-mart employee disappeared for 45 mins and didn't return so i left. I asked to look at the upc error and called vudu when I got home.

    In the mean time do you think we could make a list of the new d2d movies?

    I found the son of no one, catch 44, carjacked, Texas killing fields, spread and a horrible way to die.
    Last edited by mgfloy03; 12-03-2012, 10:21 PM. Reason: x

    Leave a comment:

  • ohmsy
    replied
    Re: D2D Anchor Bay not working

    Originally posted by mgfloy03 View Post
    I talked to vudu support about it and they said the walmart employee needs to call them when that error pops up. I waited about 45 mins at my local store and they were still trying to fix it


    the upc error is 551039496 if this helps it was the error for all 3 movies i tried to redeem
    including law abiding citizen, the crazies and let me in
    So is this something each store is going to have to call and fix? Seems like every store is having the error.

    Leave a comment:

  • madmod20061
    replied
    Re: D2D Anchor Bay not working

    Thanks for the heads up. I wasn't planning to go to Walmart until after xmas (they use the same counter for layaway as D2D) but was thinking of making a special trip just for those anchor bay titles I want. Guess I'll wait after all.

    Leave a comment:

  • mgfloy03
    replied
    Re: D2D Anchor Bay not working

    I talked to vudu support about it and they said the walmart employee needs to call them when that error pops up. I waited about 45 mins at my local store and they were still trying to fix it


    the upc error is 551039496 if this helps it was the error for all 3 movies i tried to redeem
    including law abiding citizen, the crazies and let me in
    Last edited by mgfloy03; 12-03-2012, 09:49 PM. Reason: add more info

    Leave a comment:

  • ohmsy
    replied
    Re: D2D Anchor Bay not working

    Same problem here

    Leave a comment:

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