Re: Jurassic Park
In this case contacting VUDU Customer Care should be enough to get an upgrade if your account shows you purchased the correct version that gives the HDX copies......
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
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Jurassic Park
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Re: Jurassic Park
VUDU has finally fixed the Lost World & JPIII to finally be HDX for me.
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Re: Jurassic Park
Is this still an issue now? If I do pick up these films on blu-ray, where should I redeem to be sure I get HD? Universal or Vudu?
Edit:
Checked with VUDU over the phone before redeeming my codes, and it seems they fixed it. My codes both redeemed as HD/HDX without issue.
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Re: Jurassic Park
Well after making a bit of progress (or so I thought) with VUDU customer care at the beginning of the week, I have not heard any updates from them in almost 3 days, and my 2 movies are still SD in my library.
So much for the excellent customer service...
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Re: Jurassic Park
Is there a link or FAQ about this "ticketing procedure?" Who are we to contact, Universal or VUDU?
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Re: Jurassic Park
I guess if they have a number to call perhaps. I have only heard of people doing it through the ticketing procedure.Originally posted by Chuckstyle View PostI have my ticket with the 3 original codes. You think if I call them, they'll supply new ones for UV?
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Re: Jurassic Park
I have my ticket with the 3 original codes. You think if I call them, they'll supply new ones for UV?Originally posted by Starkenator View PostUniversal has been known to give new UV codes for old iTunes codes. I want to try it with the Jurassic Park Blu-ray trilogy but first need to find my code as it is missing from my packaging. You just need to put in a ticket with their digital copy support.
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Re: Jurassic Park
My Jurassic Park 2 and 3 did not automatically upgrade on the 26th as was suggested when I found out 3 weeks ago that my UV redemption through VUDU yielded SD versions, but they did make good on their promise to upgrade my versions if I called in and had them do it manually.
Way to go VUDU!
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Re: Jurassic Park
Universal has been known to give new UV codes for old iTunes codes. I want to try it with the Jurassic Park Blu-ray trilogy but first need to find my code as it is missing from my packaging. You just need to put in a ticket with their digital copy support.Originally posted by Chuckstyle View PostIt's completely asinine that these are D2D now. I JUST bought the trilogy in late December, since it seemed digital copy was the only option at that time, so I wanted to own it before the redemption date expired, only to be screwed over by changing gears to UV. Lame, at least give us the D2D option.
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Re: Jurassic Park
I redeemed today on Vudu and JP2 and JP3 both redeemed incorrectly as SD.
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Re: Jurassic Park
It's completely asinine that these are D2D now. I JUST bought the trilogy in late December, since it seemed digital copy was the only option at that time, so I wanted to own it before the redemption date expired, only to be screwed over by changing gears to UV. Lame, at least give us the D2D option.
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Re: Jurassic Park
Well that needs to be fixed. Every Universal digital copy from a recent Blu-ray release that I've redeemed off their site has shown up as HDX when I use the VUDU option. Older catalog titles were a tossup, I'll admit that(those 100th Anniversary releases for example routinely showed up as SD). But this is the first time in recent memory that it's happened.
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Re: Jurassic Park
I purchased all three individual titles today, and it appears that alot of the information given so far has been conflicting. When redeeming on the Universal Digital Copy site, make sure to select Universal, not Flixster or Vudu to get the HD copy. If you select Universal, the UV HDX copy will show up in your Vudu, Flixster, and Cinemanow libraries. I tested this on all three, and it worked as it should. The 3 Movies also redeem in HD on iTunes with extras as well.
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