I was a victim of Walmart D2D customer abuse!

[mike568]

Re: I was a victim of Walmart D2D customer abuse!

Wow, that's terrible that happened to you. I was D2D some movies yesterday and the entire process went smoothly, and no stamp because they don't have one that works. However, after I finished D2D, I walked to the electronics department to see their selection of movies and if they had anything that I wanted. I didn't find anything but I was still carrying my bag of movies with me.

So when I went to leave the store, of course the sensor alarm goes off due to my movies. Usually I keep on walking, but this time I was stopped by a guy who wasn't in walmart attire (most likely their LP). He asked if I had a receipt, so I gave him the one I had in my bag and he was really confused by what I had and it. I told him he can check with the photocenter if he'd like. He said no, that's fine and then let me on my way.

So not a bad experience, but the first time that I've ever had that happen. Not surprising though... It felt like being accused of stealing because of how the LP handled the situation.

Onetime I brought in a Blu-ray movie that I bought off Amazon.com new and the alarm went off when I entered Walmart but LP didn't care since I was taking them to the photo center and he remembered it going off when I entered so he didn't say anything when it went off when I left. I now put my Blu-ray or DVD's in slim cd cases when I go to Walmart to avoid that.

[RandomNinjaAtk]

Re: I was a victim of Walmart D2D customer abuse!

Wow, that's terrible that happened to you. I was D2D some movies yesterday and the entire process went smoothly, and no stamp because they don't have one that works. However, after I finished D2D, I walked to the electronics department to see their selection of movies and if they had anything that I wanted. I didn't find anything but I was still carrying my bag of movies with me.

So when I went to leave the store, of course the sensor alarm goes off due to my movies. Usually I keep on walking, but this time I was stopped by a guy who wasn't in walmart attire (most likely their LP). He asked if I had a receipt, so I gave him the one I had in my bag and he was really confused by what I had and it. I told him he can check with the photocenter if he'd like. He said no, that's fine and then let me on my way.

So not a bad experience, but the first time that I've ever had that happen. Not surprising though... It felt like being accused of stealing because of how the LP handled the situation.

[Oh Yeah]

Re: I was a victim of Walmart D2D customer abuse!

Thank you Dan, You made the shakes go away

Re: I was a victim of Walmart D2D customer abuse!

"RoseAnn went on to say that the discs MUST be stamped because after two years the Disc to Digital will expire and the stamp will show that I already used the D2D service so I cannot use it again. I didn't argue with her, but I asked her to"

Maaaaan, my digital days may come to an end if I got keep buying my movies over and over, I joined this so I don't got to keep buying movies in every format. I thought this was forever

RoseAnn was incorrect. The movies will not expire after 2 years. Once you pay for a D2D movie, it will always be owned in your account.

[Oh Yeah]

Re: I was a victim of Walmart D2D customer abuse!

First NY I've been to that one in Centereach along with the one in Middle Island, Setauket and Islandia and my experience in all of them were awful. I have given up entirely going to them cause I always have an issue with people not trained in the VUDU area or there isn't an associate who's there who knows how to do it, this has happened to me way too often, I got lucky one time in the Setauket store where the associate knew how to do it but it took an hour because he was learning on the fly. NO GOOD!!!!

I have gone on to just use the cinema now D2D but they don't have nearly enough titles as VUDU but I am waiting very patiently for an excellent D2D app from VUDU.

Also, just one quick question that scares me, can somebody explain this to me

"RoseAnn went on to say that the discs MUST be stamped because after two years the Disc to Digital will expire and the stamp will show that I already used the D2D service so I cannot use it again. I didn't argue with her, but I asked her to"

Maaaaan, my digital days may come to an end if I got keep buying my movies over and over, I joined this so I don't got to keep buying movies in every format. I thought this was forever

[MaxH]

Re: I was a victim of Walmart D2D customer abuse!

NYComet, despite what someone said earlier, false arrest/imprisonment can be due to coercion, not just physical imprisonment. By threatening you with arrest, they were threatening you into staying. (IANAL but I have done legal research before. Take a quick read of NYS CPL 135.05, unlawful imprisonment in the second degree.) I'd take it up with corporate, and be sure to drop terms like "unlawful imprisonment", "coercion", and "threat of criminal arrest".

Re: I was a victim of Walmart D2D customer abuse!

NY,

My apologies again for your experience. Please check your private messages when you have a free moment.

[lujan]

Re: I was a victim of Walmart D2D customer abuse!

I feel for you nycomet... I have had the same experience (although not as bad as you) with Best Buy with the manager being as bad if not worse than the employee. That is why I try to avoid Best Buy like the plague. I also will never try the CinemaNow service because it is part of Best Buy.

[Fred65]

Re: I was a victim of Walmart D2D customer abuse!

I sit back and read these stories of some of these Walmart workers, and I am amazed. I realize that everyone some feel like the king of their work world, or what's the use of having the job to start with, but some of these Walmart assoc. take it to a whole new level. Does anyone remember when Walmart first opened, when Sam was alive. The workers were happy, and you were trated like the customer should be, but now alot of them treat us like dirt. I have a couple of friends up there now, especially in the photo department, and they really enjoy seeing me come in with new titles, but in my humble opinion it's the customers. I live in Florida, and we have this lovely thing that migrates down annually called a snowbird. I'm sure in their native land they are a pleaseant bird to be around, but when they come south i think something snaps in their brain pans. I have been at the photo center on multiple occassions have my disk done when one of these old birds shows up, and demands to be helped, even though they are already working on my stuff. Unfortunatley the worker will have to stop to go and let them know they will be right with them after they finish, but in some cases they continue with thier crap, and I will smile at them and say go ahead and get thier film. I'm not defending all Walmart workers, but just think about it. Most are paid just above minimum, the ones that are good are usually worked like slaves by the idiots that can't do the job anyway, so they are promoted( kissing *** does have its benefits to some), and they get to deal with more ***holes on the other side of the counter. Before you get me wrong, I don't think they are all angels working there, but sometimes alot of them are just like you and me. End of speech, HAVE A GOOD DAY!! in the words of Paul Harvey, and if you don't know who he is, look it up, and get back to me. You will be glad you did. Find some of his old recordings on YouTube.

[swiss21]

Re: I was a victim of Walmart D2D customer abuse!

Terrible and I would've absolutely left, and let their security dare try to unlawfully detain me.

[johnmccann1976]

Re: I was a victim of Walmart D2D customer abuse!

Thanks for the feedback. I would never sue over something like this. The cost, time and mental anguish just isn't worth it.

Clearly, the incident I experienced today was a case of poorly trained staff overstepping their perceived position of power. If a similar incident re-occurs, after I pay for my D2D I will simply leave the store.

I should go back there tomorrow with another batch of blu-rays -- just to see what happens. If I do I will bring my iPhone and record video of any unprofessional behavior. I wish I had it on me today (I had left it in my car).

To be honest, I prefer to go to a different Walmart for my next D2D processing so I can receive better service and proper treatment.

Which brings me to this question:
====================
Today RoseAnn -- the unyielding and uncooperative Walmart worker -- said that after two years my D2D files will expire and all of the movies will automatically disappear from my Vudu library. I doubted her completely, but is there any truth to her comment? I do not believe she has the facts straight.

Hey Comet, Sorry to hear that happened to you man. It sounds like Rosie and the assistant manager just escaped from a mental hospital and threw on Wal-Mart vests. She is wrong that would not happen they can not remove anything once you have purchased it. The assistant manager telling you that they would remove the movies from your account she must have had some good crack during her lunch break. How many times have we read or have been told UV has no way of removing movies from the ultraviolet locker. Sure they might be able to take them off of Vudu but they can not do anything to the movies in your UV locker. It seems to me that there was just a total power trip/control issue they had which really is not cool and holding you against your will when you did nothing wrong is kidnapping or cometnapping. Yeah I get they wanted to follow protocol but they did not have the stamp that is not your fault. I have been to two different Wal-Marts here in Los Angeles and both do not have stamps and they do nothing. One lady actually thanked me for bringing in my disks . Take care buddy.

[OSUGrad2X]

Re: I was a victim of Walmart D2D customer abuse!

Man I would've left also, but its very easy for me to say that from the comfort of a hotel room .

In any case a stamp was dried out/broken on my last D2D visit and the lady took a new stamp and pressed on my disc and nothing then tried off center and i said no. Then tried it on paper and it leaked and I said please dont put that on my disc and she just verifed what i had and let me continue.

[Bigdaddykyler]

Re: I was a victim of Walmart D2D customer abuse!

IMO, rosie is a dumb ***, she mustve read the part where it UV streams would be free for a year then studios could start charging for views(highly unlikely) and came up with her own conclusion...sounds like she needs a dementia check.

Even if walmart drops d2d & manages to kill off vudu, you wont lose the UV rights in you UV digital locker. as for current nonUV vudu flixs I not sure but seeing how vudu is offered as a remdemption center on a huge portion of UV copies...i really doubt its going away.

[Bigdaddykyler]

Re: I was a victim of Walmart D2D customer abuse!

if you brought in say 5 discs and the register slip shows 5 paid conversions there was no theft.

At very worst it would/could be considered a ownership fraud risk but that would really be between you & vudu/WalMartHQ/uv unless that store had video evidence that you shared the discs and manages to stop both you and the other "perp".

i'm really starting to think walmart homeoffice was planning on this failing to meet their expectations from the beginning so they sent out stamps that wouldnt last.

hopefully NYCOMET you find a store that will be more helpful in the future...(if you're ever upstate, the latham store photo manager is very helpful)

[nycomet]

Re: I was a victim of Walmart D2D customer abuse!

Thanks for the feedback. I would never sue over something like this. The cost, time and mental anguish just isn't worth it.

Clearly, the incident I experienced today was a case of poorly trained staff overstepping their perceived position of power. If a similar incident re-occurs, after I pay for my D2D I will simply leave the store.

I should go back there tomorrow with another batch of blu-rays -- just to see what happens. If I do I will bring my iPhone and record video of any unprofessional behavior. I wish I had it on me today (I had left it in my car).

To be honest, I prefer to go to a different Walmart for my next D2D processing so I can receive better service and proper treatment.

Which brings me to this question:
====================
Today RoseAnn -- the unyielding and uncooperative Walmart worker -- said that after two years my D2D files will expire and all of the movies will automatically disappear from my Vudu library. I doubted her completely, but is there any truth to her comment? I do not believe she has the facts straight.