Problem with in store D2D?

[madmod20061]

Re: Problem with in store D2D?

Not sure if this has been resolved yet, but I just took a bunch of my "manually verify" movies in to walmart (World War Z unrated, The Way Way Back, Thin Ice, etc...) and it worked fine from the regular photo counter. Hopefully that's a good sign for everyone.

[MoWeb]

Re: Problem with in store D2D?

I had this same problem occur with a transaction of 20 blu-rays I took to Walmart for Vudu in-store conversion. They tried repeatedly but couldn't resolve the issue. Luckily, the transaction was saved in their system, and I went to another Walmart a few miles away the next day, and they were able to pull up the stored transaction with the 20 titles, and thankfully completed the transaction without any problems; the titles then immediately appeared in my account.

So if one store fails, make sure they store the transaction and venture to another Walmart when you have the opportunity to give it another try.

Thanks for the suggestion but we solved it by using the Kiosk in the cellphone department and selecting the movies one by one instead of adding all to cart in one shot.

[madmod20061]

Re: Problem with in store D2D?

I am new to forum but have lots of Questions. I was able to convert most of my movies at home but had a few that I needed to take to Walmart. I went to the one closes to the house and they say theory do not do this in stores anymore and showed me so memo from August they got telling them D@D was able to be done at home. Asked to speak to manager and got same story. Os there some secret handshake or verbiage one uses to get to the right person or is this walmrt juste messed up. i went to two walmarts and got the same we do not do this anymore response.

That is just lazy employees. The in home service is still in Beta. Even if Vudu/Walmart decided to end the in store service they would at least wait until the in home service was fully up and running. A lot of people get confused and think that the Beta is over, but it's not. I think your stores are just using the at home service as an excuse not to do their job which they never really wanted to do in the first place. You really have to get lucky with the in store service. Some people on this board have a good relationship with the employees there and are able to walk in and have there movies done in a few minutes. Others (like me) have hit or miss service while others (like you apparently) have horrible luck with Walmart employees flat out telling lies or refusing to even attempt the service. I would try contacting corporate by phone or email and let them know that your stores are refusing to use the program.

[volhater]

Re: Problem with in store D2D?

I am new to forum but have lots of Questions. I was able to convert most of my movies at home but had a few that I needed to take to Walmart. I went to the one closes to the house and they say theory do not do this in stores anymore and showed me so memo from August they got telling them D@D was able to be done at home. Asked to speak to manager and got same story. Os there some secret handshake or verbiage one uses to get to the right person or is this walmrt juste messed up. i went to two walmarts and got the same we do not do this anymore response.

[Jeff*H]

Re: Problem with in store D2D?

So...on my 4th trip to Wally World today we found the Vudu in store conversion section on the Cellphone kiosk computer. Imagine my surprise when it didn't work

SAME PROBLEM

Requested time out. Failed to create digital copy transaction. Please try again and contact field support if issues continue.

I had this same problem occur with a transaction of 20 blu-rays I took to Walmart for Vudu in-store conversion. They tried repeatedly but couldn't resolve the issue. Luckily, the transaction was saved in their system, and I went to another Walmart a few miles away the next day, and they were able to pull up the stored transaction with the 20 titles, and thankfully completed the transaction without any problems; the titles then immediately appeared in my account.

So if one store fails, make sure they store the transaction and venture to another Walmart when you have the opportunity to give it another try.

[Funky Claude]

Re: Problem with in store D2D?

I also encountered this problem earlier in the week, with the same "request timed out" message appearing when the associate tried to check out. The associate actually let me use the computer and try it myself, and I was eventually able to do it successfully.

I don't know if all the computers are the same, but this one was using Internet Explorer, and at some point during the process a pop-up warning appeared about connecting to an untrusted site, with the option to pick yes or no. The associate had always clicked no, but I clicked yes, and then one of those IE status bar messages appeared saying that it was blocking certain content. I right-clicked on that message, selected the option to show the content anyway, then the page loaded for a while and gave the same old "timed out" error. But when I tried to check out again, I got the pop-up warning, clicked yes, didn't get the blocked content message this time, and the checkout was successful.

So if you have a particularly patient associate who can follow those directions (or one that will let you do the check out yourself), you should be able to do in-store d2d despite the time out error.

[Ross208]

Re: Problem with in store D2D?

Had this very problem today. They tried multiple times but with no luck.

[MaxH]

Re: Problem with in store D2D?

Does the machine at this kiosk stamp your disc(s)?

That is, assuming anyone has ever gotten it to work.

[RalphDooley]

Re: Problem with in store D2D?

I actaully had this happen to me and I was able to help them fix it. Its been a few weeks, so I don't remember the exact verbage, but there was a message that popped up near the browser bar similar to a pop up blocker. Thre is I believe a yes/no option to enable something. Im sorry this is vague, but it should help point in the right direction. If some one is able to take a pic of the screen that would help tremendously

[MoWeb]

Re: Problem with in store D2D?

I misspoke before. It's actually in "more applications", though I suppose not all stores will have it.

So...on my 4th trip to Wally World today we found the Vudu in store conversion section on the Cellphone kiosk computer. Imagine my surprise when it didn't work

SAME PROBLEM

Requested time out. Failed to create digital copy transaction. Please try again and contact field support if issues continue.

Could someone from Vudu please give me some solution here? Thanks.

[lostinva]

Re: Problem with in store D2D?

I misspoke before. It's actually in "more applications", though I suppose not all stores will have it.

[Roxie_Muzic]

Re: Problem with in store D2D?

Just Thursday took some in to convert due to VUDUToGo was not able to recognize the Blu-Rays.

I have been taking discs in to convert since the start of the program, we have used the in-store systems at the Cell Phone cases/display to do the conversion (store associates have always directed me to the Cell Phone display counter). There are apparently limited in-store systems at this location and, possibly all store locations, none of them are or ever have been at the Photo Counter in my experience. The only in-store systems that have been used when I have gone in for the D2D conversion, are at the glass cases where the Cell Phones are on display.

I mentioned to the Store Manager (he is typically the person that does my D2D conversions recently) the issues in this thread, that we might have problems with the D2D conversion. He indicated that the stores have limited in-store systems that can do the conversions, typically they are in the Photo Counter OR more often at one of the electronic counters, ie Cell Phone Counter display. He had just preformed another D2D conversion for another customer and had no issues, in fact my conversion was used as a training exercise for one of the other associates. I am always the training guinea pig it seems

In the case of this (my) store location, the only available in-store system(s) are at the Cell Phone Counter. He also indicated that often one of the systems will work and the other will not. Apparently this has something to do with the link that these particular in-house WalMart systems have with the outside world which the other in-house systems do not have at the typical counters.

So, t'were it me I would look for the counter that has the Cell Phone Display in the electronics department and go from there. Oh and drag the associate that does the conversions, or Store Manager along, he/she (Store Manager) is generally lurking behind the Photo Counter in the back of the store.

JMHO

[MoWeb]

Re: Problem with in store D2D?

Try at the cell phone department instead. Worked for me when doing it at the photo department didn't. The VUDU conversion is in the digital services section of their kiosk applications.

I took your advice and told the Photo people about it . We used two different touch screen cellphone department kiosk computers and 3 different people tried to locate this section on them. They even let me search for the Digital Services section but it can't be found. Do you have something more specific to go by to locate the Digital Services section? Thanks.


Meanwhile...we went back to the Photo department and got this error message.

Requested time out. Failed to create digital copy transaction. Please try again and contact field support if issues continue.

Could someone from Vudu please give me some direction here? Thanks.

[madmod20061]

Re: Problem with in store D2D?

Even if you can find someone at the store willing to do it at the cell phone section that is still a lot of trouble for a service that is supposed to make things convenient. At this point in d2d we shouldn't have to look for work arounds for both the in store and home services. Granted, the home service is still in beta for whatever reason so we can't expect perfection there, but as for the store service? Give me a break. It's been over a year and it's still a chore for a lot of people to get it done. At my local store if I don't see the guy who helps me there I just turn around and walk out. It's just not worth the hassle.

[lostinva]

Re: Problem with in store D2D?

I went to Wally World today for conversions that of course don't work in the app. As luck would have it they can't get it to work in the store either. This is really starting to get frustrating. What started out with only a few bugs and setbacks only seems to be getting worse. The app started with issues and fixes are nowhere in sight. Now issues have spilled over into the store. Come on Vudu don't get too cocky here. What the heck is going on? Please get this sorted out.

Try at the cell phone department instead. Worked for me when doing it at the photo department didn't. The VUDU conversion is in the digital services section of their kiosk applications.