Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Vudu-To-Go problems with cart & order.

Collapse
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • wilsonbd1
    replied
    Re: Vudu-To-Go problems with cart & order.

    Originally posted by FelipeF View Post
    Try again, let me know if your cart works now.
    Mine is also not working. I have 35 items in there from the last month, and they've all been packed up for storage. Please fix this, or at least give me a list of movies in the cart so I can re-convert them. Also, before it messed up, there was a special if you converted 10 movies, you got them for 50% off. Last week when I added my last movie, it showed $35, now its $68. Why??

    Leave a comment:

  • jmora19
    replied
    Re: Vudu-To-Go problems with cart & order.

    I can not get past the cart either. Keeps telling me We are unable to complete your transaction. Please update your billing information here.
    and then I get this Payment Method: Walmart Wallet

    You can now rent or purchase the latest movies and TV shows on VUDU.

    Using your www.walmart.com credit card

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu-To-Go problems with cart & order.

    Originally posted by Navyseal334 View Post
    As of this past Saturday morning, V2G was working fine and I added a few discs to my growing cart order. As of Saturday afternoon, the button to View Order no longer appeared and I am unable to access my cart to complete the order or start a new one.

    Can something be done to remedy this? I have tried uninstalling completely (all residual files/folders as well) and reinstalling several times to no avail. I have tried accessing my cart on another computer with no luck.

    I would prefer not losing everything that's already in the cart if possible.

    I looked at your account and cart. I didn't see anything that could be causing this issue like in other cases. I might need to clear your current cart unfortunately. Are you still having this issue?

    Leave a comment:

  • Navyseal334
    replied
    Re: Vudu-To-Go problems with cart & order.

    As of this past Saturday morning, V2G was working fine and I added a few discs to my growing cart order. As of Saturday afternoon, the button to View Order no longer appeared and I am unable to access my cart to complete the order or start a new one.

    Can something be done to remedy this? I have tried uninstalling completely (all residual files/folders as well) and reinstalling several times to no avail. I have tried accessing my cart on another computer with no luck.

    I would prefer not losing everything that's already in the cart if possible.

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu-To-Go problems with cart & order.

    Originally posted by baxydriver View Post
    Same issue here. When will they have this corrected. From what I understand the only way to get it to work again is to call them and have them delete your current cart? Frustrating, I've converted 1000 plus movies with this program and now all of a sudden it does not work?
    Try again, let me know if your cart works now.

    Leave a comment:

  • baxydriver
    replied
    Re: Vudu-To-Go problems with cart & order.

    Same issue here. When will they have this corrected. From what I understand the only way to get it to work again is to call them and have them delete your current cart? Frustrating, I've converted 1000 plus movies with this program and now all of a sudden it does not work?

    Leave a comment:

  • TxCBXRider
    replied
    Re: Vudu-To-Go problems with cart & order.

    I wish I had visited the forum BEFORE upgrading...now I can't even log in to D2D...

    Leave a comment:

  • jlamberth
    replied
    Re: Vudu-To-Go problems with cart & order.

    Yep, just had this happen for the second time. First time was in May. If my only option is to call these fools and have them delete my current order of 12 so I can go find all these things again (some were packed up for storage, some were loaned out to other family members) then I'm probably done with this nonsense until they get their act together.
    This is obviously a common problem and they haven't figured out squat in the 6 months since I last had this problem.
    Terrible program, terrible customer service.

    Leave a comment:

  • Elfenkine
    replied
    Re: Vudu-To-Go problems with cart & order.

    Same problem here. Went to tech support said to uninstall and reinstall VuDu. No difference. Cannot see what is in cart, cannot add to it or check out as the hot buttons do not work. DVD's not being recognized too. MFU with the proggie.

    Seems to me that the Beta update is a huge issue where as the prior update was not. Would make sense to me to roll back the previous version till the new one is fixed. Just my 2 cents.

    To date nothing works and it has been 3 weeks! Someone outside USA doing the coding? Not a happy customer. Amazon is looking better for future purchases. So maybe not putting all your eggs in one basket is proving to be true.

    And no I do not want to lug in my disc's to Walmart for conversion = what a foolish suggestion.

    Leave a comment:

  • pghflyer
    replied
    Re: Vudu-To-Go problems with cart & order.

    Just an FYI.....Otter0911 was absolutely correct. Nothing else worked other than clearing the cart (which requires a phone call) and they refused to reload the items they cleared.

    Leave a comment:

  • pghflyer
    replied
    Re: Vudu-To-Go problems with cart & order.

    Did anyone ever try installing VTG on another computer to see if your cart was accessible there?

    I don't get it - this has worked fine and then randomly the only 2 buttons that matter ("Own" when converting AND "View Order") now don't do anything when I click them. Of course, all the other buttons are fine.

    I really don't want to have to rescan everything....and seriously, they can't reload our cart for us if their software bugs out?

    Leave a comment:

  • MGmirkin
    replied
    Re: Vudu-To-Go problems with cart & order.

    Originally posted by Otter0911 View Post
    The only thing that works is to have Vudu clear your cart!
    Seems so... Sucky!

    One would hope they'd have an actual technical solution of some sort available for this sort of thing. I mean, clearly, they knew what titles were *in* the cart and could clear it out from their end. Don't know why they couldn't simply "resurrect" the cart from their end too... Delete the titles, then re-add the exact same titles in a manner that didn't bugger up the system and that made the VUDU2Go app less broken when trying to load them.

    C'est la vie. Could have been worse. At least it was only 16 titles and not 200...

    Leave a comment:

  • MGmirkin
    replied
    Re: Vudu-To-Go problems with cart & order.

    Well, it seems they did finally have to delete my cart, when all was said & done. Which does seem to have gotten things moving again. At least they printed me out a list of what titles were in my cart beforehand and I've readded most of them now, and a couple others.

    Though, now I'm having a weird issue re-adding Terminator 2. Tells me it's having problems adding the resolution I want (HDX) and/or just adding to cart (SD). *Sigh* And it just flat won't recognize the disc from the Blu-Ray anthology (had to go back to my older Extreme DVD / "Skynet" Edition).

    They're escalating that one, or something.

    Hopefully they sort out these issues eventually...

    Leave a comment:

  • mgbcondor
    replied
    Re: Vudu-To-Go problems with cart & order.

    Im still using the old format (Thank God I also sell my DVD's after I purchase the HDX versions. I mean why watch SD when I have HDX. I sell my DVD's for about 3.00 and recoup some of the money I spent on converting.

    Leave a comment:

  • pmc122701
    replied
    Re: Vudu-To-Go problems with cart & order.

    Makes me wonder... How big does a company need to get before they can ignore "customer service" and still turn a profit? This is ridiculous!

    Leave a comment:

Previous 1 2 template Next
Working...
X