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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu to Go Disc to Digital Tab Only Shows a Black Screen

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  • Gnatevil
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    According to the Adobe Air website, the only supported Windows platforms are Server 2008, Windows 7 and Windows 8

    http://www.adobe.com/products/air/tech-specs.html

    If that's the case, then the Vudu to Go program will not run because Adobe Air isn't working correctly. Something to look at...

    Leave a comment:

  • robert2nancy@gmail.com
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    I had this happen to me. This worked you might want to try it go to your start button, all programs, and go to internet options. Go to advanced settings click on restore internet settings. This worked for me? Hope it works for you? I still don't know why I had to do this or how I changed them in the first place? Good luck!

    Leave a comment:

  • eric_angelus
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    Originally posted by A-Vudu_User View Post
    I also have the same problem and this is very frustrating that I cannot use this. I had scanned a bunch of DVDs a while ago to convert them to digital. Now I'm going to have to find them and bring them to Walmart. This is not convenient as Walmart is never a pleasant experience.

    VUDU should be ashamed as this is a really poor application and it worked without any issues in prior releases. Very bad software development and QA processes!

    Admins PLEASE respond...
    Amen to that. Been waiting over a month for a response now. Can't even remember the last time this thing worked. Very annoying.

    Leave a comment:

  • A-Vudu_User
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    I also have the same problem and this is very frustrating that I cannot use this. I had scanned a bunch of DVDs a while ago to convert them to digital. Now I'm going to have to find them and bring them to Walmart. This is not convenient as Walmart is never a pleasant experience.

    VUDU should be ashamed as this is a really poor application and it worked without any issues in prior releases. Very bad software development and QA processes!

    Admins PLEASE respond...

    Leave a comment:

  • eric_angelus
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    This is getting quite silly now...it seems with the last update it actually got worse! Now I have a black screen on the 'my purchases' tab as well as the D2D tab.

    Leave a comment:

  • bigjabo13
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    I am having the same problem. I also have Windows Vista, and I'm starting to recognize that there is a pattern with Vista users and the most recent VUDU ToGo update. Seems to me this shouldn't be a "bug" issue that takes almost 3 months to fix. I have other Disc to Digital programs on my computer and they work fine. This is definitely a VUDU problem that isn't really being taken seriously. Customer Care was nice and responded quickly, but they were of no real help. Hopefully there is something in the works to get this fixed, but until then I guess we're stuck going to WalMart or using the competition's In Home Disc to Digital programs.

    Leave a comment:

  • angtv
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    I have vista and am having this same problem. Is this problem being fixed? I think I can take my discs to my local walmart but it seems the 50% discount is only for home conversions and I just will not pay that price.

    Leave a comment:

  • portana
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    VUDU please update this board regarding the 'blank' screen Disc to Digital issue. Based on the many posts so far, its a common thread and issue. I spent couple hundred bucks last year transferring old dvds to digital and LOVE the convenience of doing so from my computer and would continue paying for it...just send an update!.
    The local Walmart (not a supercenter) does not provide this service here in Savannah, Ga. thank you

    Leave a comment:

  • dsbatt001
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    I downloaded the update for vudu to go but still does not work on Vista. Is anyone with Vudu monitoring this and able to confirm whether this will ever get fixed?

    Leave a comment:

  • dsbatt001
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    Originally posted by Tiger3691 View Post
    I am also having the same issue. It worked about a week ago and now all of a sudden I just see a black screen on the Disc to Digital tab. My movies populate and it will allow me to download and view them from the app, but if I try to stream them in the app, I receive the following error: Could not connect to server. Please try logging in again. [#5000]. I have uninstalled AIR and Vudu to Go numerous times with no success. I have also tried disabling the firewall as other responses have suggested and opening the ports on my router. I am running Windows Vista SP2.
    I am having same exact issue. Any body figure out a fix?

    Leave a comment:

  • cric151
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    I am also experiencing the black screen on the disc to digital tab. Using Windows Vista. Is there a fix for this? I'm attempting to use disc to digital for the first time.

    Leave a comment:

  • frankiek3
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    Sometimes it is your d2d cart that has problems. Have a rep reset it for you.
    Other times it can be problems connecting to vudu.

    Leave a comment:

  • mt6617
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    Any news on this bug???? I took my movies to the Wal Mart photo department as the site is now instructing with my list. And the folks in the photo department did not even know what VUDU was?????

    Leave a comment:

  • mt6617
    replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    I don't know why Vudu Admins are pretending that there is a internet problem. Vudu now requires you to take your movies to a local Wal Mart (Photo Department) to transfer them. That ends my disc to digital. It was good while it lasted!

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    We have a bug filed for this. We'll keep you updated as we work on this.

    Leave a comment:

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