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Disney Movies MISSING EXTRAS when synced from MA

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    Disney Movies MISSING EXTRAS when synced from MA

    This seems to be an issue with Disney films that Vudu offers extras as a "bundle" rather than including them with the film. Vudu does not sync the bundle w/MA. Vudu only syncs the film, so if you want to view the extras on Vudu, you have to purchase a second copy.

    Titles that I've found so far:
    Cinderella (movie only): https://www.vudu.com/content/movies/...a-2015-/645642
    Cinderella (movie + extras): https://www.vudu.com/content/movies/...eatures/655566

    Frozen (movie only): https://www.vudu.com/content/movies/.../Frozen/489612
    Frozen (movie + extras): https://www.vudu.com/content/movies/...atures-/515721

    Inside Out (movie only): https://www.vudu.com/content/movies/...ide-Out/669928
    Inside Out (movie + extras): https://www.vudu.com/content/movies/...atures-/712429

    For these titles, if you own them via Movies Anywhere, Vudu only gives you the "movie only" entitlement. The "movie + extras" bundle can only be purchased directly on Vudu.

    There are other Disney titles that are available as "movie only" and "movie + extras" bundles. For those, Vudu has attached the extras to the "movie only" version, so that you get the extras when synced from MA.

    For example:
    Brave (movie only): https://www.vudu.com/content/movies/...s/Brave/218766
    Brave (movie + extras): https://www.vudu.com/content/movies/...atures-/392762

    The two links are different, but the content offered at both is identical. The same is true for Guardians of the Galaxy.

    JoeyK is this something that Vudu can fix for the three titles listed above?

    It is a poor customer experience to be told that you need to repurchase a film you already own at full price just to view the associated extras.

    #2
    Wasn't there a time when Vudu was slowly moving all titles with "+Bonus Features" over to their main listing and getting rid of the extra listings for the same title? I remember this happening for a lot of titles... and it seems they slowly lost interest in doing it... like other things they start and never finish...

    Comment


      #3
      This is definitely something Vudu needs to fix, all other retailers are doing so. According to movies anywhere, all titles that have bonus features available should be given when syncing from movies anywhere. The movie only version the retailers are given is meant for rental use only.

      Comment


        #4
        FelipeF is this something that you can look into?

        Is it possible to fix?

        Comment


          #5
          We're looking into this. Should be something we can fix.

          Comment


            #6
            Originally posted by JoeyK View Post
            We're looking into this. Should be something we can fix.
            That would be much appreciated.

            Thanks for looking into this.

            Comment


              #7
              It isn't just Disney titles. For instance "Alvin and the Chipmunks" has the same situation.

              Comment


                #8
                Originally posted by B2Net View Post
                It isn't just Disney titles. For instance "Alvin and the Chipmunks" has the same situation.
                It would probably be helpful to drop links here in the thread if you know of specific instances.

                Likely easier for JoeyK to follow up that way. The easier we can make the team's job, the quicker these are likely to get fixed.

                Comment


                  #9
                  It is all of the Alvin films.

                  Here are the 2 that I first discovered.

                  Alvin and the Chipmunks
                  ​​​​https://www.vudu.com/content/movies/...ipmunks/130824

                  Alvin and the Chipmunks with Features
                  https://www.vudu.com/content/movies/...atures-/731801

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