Re: Source Code (HDX) missing 5.1 sound
I watched it last Sunday in 5.1DD+ from VUDU. It sounded pretty good.
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Source Code (HDX) missing 5.1 sound
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Re: Source Code (HDX) missing 5.1 sound
So be it I got to watch in 1080P, albeit with only 2 Channel audio. At least VUDU Customer Support could have applied a credit of a % off the total charged, that could be used as a discount on another HDX title.
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Re: Source Code (HDX) missing 5.1 sound
Netflix uses lower bitrate PCM for their stereo audio while VUDU is still using DD or DD+. So I'll take stereo audio from VUDU any day over the stereo audio from Netflix streaming.
But also source code was not listed as having 5.1 with the previous encode. Although they should specifically say stereo audio or 5.1 audio in the "more info tab" to make things clearer. Instead of only listing 5.1 when it's available.
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Re: Source Code (HDX) missing 5.1 sound
Originally posted by gnphiker View PostUmm still no response ...
Thanks VUDU for charging me a premium for a Netflix sound quality experience ...
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Re: Source Code (HDX) missing 5.1 sound
Originally posted by gnphiker View PostSo are we allowed a refund or credit? I certainly wouldn't have selected the HDX option if only 2 Channel Audio was only available?
I sent a PM to dahatman but haven't gotten a response.
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Re: Source Code (HDX) missing 5.1 sound
Originally posted by Hagen View PostWe originally received Source Code with a Stereo soundtrack only.
But we requested the 5.1 version and just re-encoded the title. It is now available in 5.1 surround sound.
We also put a process in place to catch these cases before you guys see the movie (especially for new releases).
Hagen.
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Re: Source Code (HDX) missing 5.1 sound
Originally posted by Hagen View PostWe originally received Source Code with a Stereo soundtrack only.
But we requested the 5.1 version and just re-encoded the title. It is now available in 5.1 surround sound.
We also put a process in place to catch these cases before you guys see the movie (especially for new releases).
Hagen.
I sent a PM to dahatman but haven't gotten a response.
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Re: Source Code (HDX) missing 5.1 sound
We originally received Source Code with a Stereo soundtrack only.
But we requested the 5.1 version and just re-encoded the title. It is now available in 5.1 surround sound.
We also put a process in place to catch these cases before you guys see the movie (especially for new releases).
Hagen.
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Re: Source Code (HDX) missing 5.1 sound
In the end is there even an issue with Source Code? 5.1 titles specifically state that they are in 5.1. Otherwise whatever they list is only in stereo. although it would be easier if they listed 2.0 or stereo for it.
The master they got for source Code must only be stereo otherwise it would have been listed as 5.1 since they encode whatever they get on the master.
Personally i was going to rent this title until I saw it was not available in 5.1. So I will just wait for the BD to come out so I can rent it. Before I rent a title I check to see the audio format. If it isn't 5.1 I then decide if I will rent the disc or go ahead and rent it from VUDU.
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Re: Source Code (HDX) missing 5.1 sound
Just out of curiosity, if there is a change in the audio format of that movie, I have it downloaded, will the audio be automatically updated?
Thanks
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Guest repliedRe: Source Code (HDX) missing 5.1 sound
Originally posted by Julien View PostI never got a case number (or any reply). I just have the original email I sent to support@vudu.com (VUDU Customer Care) titled: Source Code (HDX) missing 5.1 sound on July 13, 10:02:11 PM EDT.Our apologies.
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Re: Source Code (HDX) missing 5.1 sound
Originally posted by dhatman View PostDo you happen to remember your case number? I can look to see where the hiccup occurred on our end. I do apologize that you had to go out of your way.
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Guest repliedRe: Source Code (HDX) missing 5.1 sound
Originally posted by Julien View PostWell I very much appreciate Dan taking care of it for me but.....I sent an email to customer service and never received a reply. Having to start a thread in a forum and have a moderator intervene dosen't equal "...attentive to customer issues..." for VUDU the company in my book.
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Re: Source Code (HDX) missing 5.1 sound
Originally posted by aaronwt View PostHow's that for Service? Vudu does seem to be very attentive to customer issues. Which is a big plus.
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