Roku 2 XS No Audio for purchased movies

[MrXindeed]

Hello,
I just added the new VUDU app to my Roku 2 XS.
When I play trailers all is fine, but all the movies and TV I have purchase have no sound.
Looking through the forum this seems to be common to many devices.
Is there a fix for this?

[Guest]

Re: Roku 2 XS No Audio for purchased movies

Hello,
I just added the new VUDU app to my Roku 2 XS.
When I play trailers all is fine, but all the movies and TV I have purchase have no sound.
Looking through the forum this seems to be common to many devices.
Is there a fix for this?

This may help explain the issue. If you're still unable to get sound after this, please let me know.

http://forum.vudu.com/showthread.php?t=502441

[WNC Guy]

Re: Roku 2 XS No Audio for purchased movies

This may help explain the issue. If you're still unable to get sound after this, please let me know.

http://forum.vudu.com/showthread.php?t=502441

I too have no sound when the Roku is set to 5.1 surround. I do have a Dolby Digital capable receiver (Onkyo TX-NR509) and it is set for audio over HDMI. My receiver has no issues decoding DD+ (as well as TrueHD) from my blu-ray player or Playstation 3. Only the Roku is having problems.

[sgrayban]

Re: Roku 2 XS No Audio for purchased movies

I too have no sound when the Roku is set to 5.1 surround. I do have a Dolby Digital capable receiver (Onkyo TX-NR509) and it is set for audio over HDMI. My receiver has no issues decoding DD+ (as well as TrueHD) from my blu-ray player or Playstation 3. Only the Roku is having problems.

They want us to down grade our audio because they have dumb audio. Stupid 180 degrees.

No one else does this including amazon hulu and netflix. If I had know this I would have never bothered with vudu caused it has cursed audio requirements.

I'll be informing the beta team about this so they can deal with vudu and support 5.1

[Jake]

Re: Roku 2 XS No Audio for purchased movies

They want us to down grade our audio because they have dumb audio. Stupid 180 degrees.

No one else does this including amazon hulu and netflix. If I had know this I would have never bothered with vudu caused it has cursed audio requirements.

I'll be informing the beta team about this so they can deal with vudu and support 5.1

The basic problem is the Roku doesn't support decoding DD+, but if you select "5.1" in the settings it will pass it through to the output (leaving it up to the receiver to decode). If your receiver doesn't decode DD+, you have to change the output to "stereo".

Netflix has this same issue on Roku with the movies they have in DD+, you just don't see it often because they don't have that many DD+ movies yet. And Hulu doesn't even do 5.1 as far as I can tell.

If you are on the Roku beta maybe you could convince them to pay for the DD+ decoder license (all modern HW supports it, including the original VUDU box from 2006!)

[DoctorQ9]

Re: Roku 2 XS No Audio for purchased movies

Shame on both VUDU and ROKU to establish a channel that their "top of the line" player cannot adequately handle. Neither company advises you of this when you install the channel or establish an account. They simply let you struggle to find the answer.

Until the "engineers" find a solution I will be patronizing Netflix, Amazon, and others.

[Jake]

Re: Roku 2 XS No Audio for purchased movies

Shame on both VUDU and ROKU to establish a channel that their "top of the line" player cannot adequately handle. Neither company advises you of this when you install the channel or establish an account. They simply let you struggle to find the answer.

Until the "engineers" find a solution I will be patronizing Netflix, Amazon, and others.

Sorry, but "top of the line" player? Roku doesn't support Dolby Digital for cost savings (it's a licensing issue, not hardware), which is why it's the cheapest streaming player available.

Netflix, Amazon, etc are in the same situation. If you want 5.1 surround sound from Roku you will need a receiver/TV/etc that can decode the surround, because Roku does not decode Dolby Digital.

[sgrayban]

Re: Roku 2 XS No Audio for purchased movies

And there isn't a lot of receivers that decode DD+ either which is why I'm pretty ****ed off at VUDU for.

BTW $100+ for a roku box isn't that cheap in this economy even though its a 1 time cost.

[Jake]

Re: Roku 2 XS No Audio for purchased movies

And there isn't a lot of receivers that decode DD+ either which is why I'm pretty ****ed off at VUDU for.

BTW $100+ for a roku box isn't that cheap in this economy even though its a 1 time cost.

Actually, DD+ has been around for 6+ years (Vudu has been using it since 2006, and Netflix since 2010) and by now pretty much any receiver >= $200 supports DD+. I saw a pretty nice Sony 700W 7.1 receiver with 4 HDMI 1.4 inputs and DD/DD+/TrueHD/DTS/DTS-HD/etc decoding on sale for $150 on Amazon...

Anyway, Roku is the first device with VUDU support that doesn't decode DD+ internally (actually, it doesn't decode DD internally either, it's still up to the receiver). That's why we made a stereo track available as well (try turning on Dolby Pro Logic decoding on your receiver as I believe that track is matrix surround encoded).

[nycomet]

Re: Roku 2 XS No Audio for purchased movies

Thanks for the info Jake. I already know that Santa (ahem) is getting me a Rocku 2 SX for Christmas. I will FINALLY be able to enjoy Vudu on the flatscreen in my office.

[DoctorQ9]

Re: Roku 2 XS No Audio for purchased movies

Actually, DD+ has been around for 6+ years (Vudu has been using it since 2006, and Netflix since 2010) and by now pretty much any receiver >= $200 supports DD+. I saw a pretty nice Sony 700W 7.1 receiver with 4 HDMI 1.4 inputs and DD/DD+/TrueHD/DTS/DTS-HD/etc decoding on sale for $150 on Amazon...

Anyway, Roku is the first device with VUDU support that doesn't decode DD+ internally (actually, it doesn't decode DD internally either, it's still up to the receiver). That's why we made a stereo track available as well (try turning on Dolby Pro Logic decoding on your receiver as I believe that track is matrix surround encoded).

I find this to be an unsatisfactory response from Roku. Why is it that I have no sound problems with Netflix via Roku, yet I can only watch VUDU movies in stereo?

[Jake]

Re: Roku 2 XS No Audio for purchased movies

I find this to be an unsatisfactory response from Roku. Why is it that I have no sound problems with Netflix via Roku, yet I can only watch VUDU movies in stereo?

Are your Netflix movies in DD 5.1 or stereo? From what I have heard this setting in Roku was actually added originally for Netflix since they are moving to DD+ for their surround as well. They may have some existing ones still in DD 5.1 (which older receivers will support), who knows.

Here's another Roku customer complaining Netflix surround doesn't work but Amazon does. It's exactly the same issue.

http://forums.roku.com/viewtopic.php...25c66b75ac38a7

[VolkerS]

Re: Roku 2 XS No Audio for purchased movies

I find this to be an unsatisfactory response from Roku. Why is it that I have no sound problems with Netflix via Roku, yet I can only watch VUDU movies in stereo?

Please note that Netflix still has a lot of movies in DD, not DD+. Most of ours are DD+.
If your HDMI receiver (or TV, if you connected your Roku directly to the TV) only supports DD it would explain your experience.

[aharbick]

Re: Roku 2 XS No Audio for purchased movies

I'm confused by the technical jargon. I have a Sony STG DG1000 which as far as I can tell claims DD 7.1 (can't tell if its DD+). Through my Roku Amazon, Netflix and Hulu have sound on all of my surround speakers (I've got 5.1) when the Roku is set to Surround 5.1. However Vudu sound does not work unless the Roku is set to Stereo. Is my system capable of decoding DD+ or more simply can Vudu work in 5.1 surround?

[Guest]

Re: Roku 2 XS No Audio for purchased movies

I'm confused by the technical jargon. I have a Sony STG DG1000 which as far as I can tell claims DD 7.1 (can't tell if its DD+). Through my Roku Amazon, Netflix and Hulu have sound on all of my surround speakers (I've got 5.1) when the Roku is set to Surround 5.1. However Vudu sound does not work unless the Roku is set to Stereo. Is my system capable of decoding DD+ or more simply can Vudu work in 5.1 surround?

It doesn't look like your receiver decodes Dolby Digital plus. Unless i missed it:

http://store.sony.com/p/STR-DG1000/e...specifications

Audio Features

Amplification Relocation : Yes
Digital Cinema Sound? Technology : Yes
Dolby? Digital Decoding : Yes
Dolby? Digital EX Decoding : Yes
Dolby? Pro Logic? Decoding : Yes
Dolby? Pro Logic? II Decoding : Yes
Dolby? Pro Logic? IIX Decoding : Yes
dts? 96/24 Decoding : Yes
dts? Decoding : Yes
dts? NEO:6 Decoding : Yes
dts?-ES Decoding : Yes