Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Abysmal Quality of HDX Rodgers & Hammerstein's Oklahoma!

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Abysmal Quality of HDX Rodgers & Hammerstein's Oklahoma!

    I sent the following email to Vudu support:

    I'm very upset about the image quality of Vudu's HDX version of the musical, Oklahoma. Some time ago Vudu only offered it in SD so I purchased it because it's my favorite musical and I thought it would be more convenient than putting the DVD in every time I wanted to watch it. I was horrified at the SD quality on my 50" screen. It was worse than any other SD film I've watched on Vudu. Then I found out it was because of the print Vudu was using. Instead of the Cinemascope version, Vudu uses the dreadful Todd-AO version which is dirty, grainy and BLURRY!

    Recently I noticed that Vudu was now offering Oklahoma in HDX. I was elated because it isn't even available on Blu-Ray. Even though I had already spent $10 for the SD version, I sprung for another $13 so I could finally watch Oklahoma in glorious 1080p HD. To my shock and total disappointment, the image quality was actually WORSE than the SD version. All Vudu did was present the exact same Todd-AO print, only streamed in 1080p! They might as well have streamed a VHS tape in 1080p!

    All the HDX version does is magnify the dirt, grain and blurriness of this horrid print. My ten year old DVD version of the Cinemascope version is ten times better quality than this "HDX" version that Vudu is offering. It's a disgrace and Vudu should pull it immediately.

    I feel like I was taken both times I purchased Oklahoma from Vudu. The SD version was way below standard definition quality and the HDX version was even worse! I will NEVER be watching Oklahoma on Vudu again.
    __________________________________________________ _

    THIS WAS VUDU'S REPLY:

    Thank you for contacting VUDU Customer Care. I have refunded the $13.00 to your credit card as a one time refund. It may take 5-7 business days to show on your bank statement.
    Best regards,

    Shalease
    VUDU Customer Care

    __________________________________________________ __

    That's it? Not an apology for offering such terrible quality? Not, "I will certainly pass on your concerns to our technicians"? Not any type of explanation at all. The refund is the least they could do. Someone really needs to take a look at their HDX version of Oklahoma and pull it off their servers. Not only is it a disgrace, but it's a rip off. In fact, so is the SD version. You would expect the SD version to look at least as good as a DVD. Vudu's SD Oklahoma looks worse than VHS.
    Tags: cinemascope, oklahoma, rodgers & hammerstein, todd-ao
    #2
    Re: Abysmal Quality of HDX Rodgers & Hammerstein's Oklahoma!

    Originally posted by cpaulg View Post
    I sent the following email to Vudu support:

    I'm very upset about the image quality of Vudu's HDX version of the musical, Oklahoma. Some time ago Vudu only offered it in SD so I purchased it because it's my favorite musical and I thought it would be more convenient than putting the DVD in every time I wanted to watch it. I was horrified at the SD quality on my 50" screen. It was worse than any other SD film I've watched on Vudu. Then I found out it was because of the print Vudu was using. Instead of the Cinemascope version, Vudu uses the dreadful Todd-AO version which is dirty, grainy and BLURRY!

    Recently I noticed that Vudu was now offering Oklahoma in HDX. I was elated because it isn't even available on Blu-Ray. Even though I had already spent $10 for the SD version, I sprung for another $13 so I could finally watch Oklahoma in glorious 1080p HD. To my shock and total disappointment, the image quality was actually WORSE than the SD version. All Vudu did was present the exact same Todd-AO print, only streamed in 1080p! They might as well have streamed a VHS tape in 1080p!

    All the HDX version does is magnify the dirt, grain and blurriness of this horrid print. My ten year old DVD version of the Cinemascope version is ten times better quality than this "HDX" version that Vudu is offering. It's a disgrace and Vudu should pull it immediately.

    I feel like I was taken both times I purchased Oklahoma from Vudu. The SD version was way below standard definition quality and the HDX version was even worse! I will NEVER be watching Oklahoma on Vudu again.
    __________________________________________________ _

    THIS WAS VUDU'S REPLY:

    Thank you for contacting VUDU Customer Care. I have refunded the $13.00 to your credit card as a one time refund. It may take 5-7 business days to show on your bank statement.
    Best regards,

    Shalease
    VUDU Customer Care

    __________________________________________________ __

    That's it? Not an apology for offering such terrible quality? Not, "I will certainly pass on your concerns to our technicians"? Not any type of explanation at all. The refund is the least they could do. Someone really needs to take a look at their HDX version of Oklahoma and pull it off their servers. Not only is it a disgrace, but it's a rip off. In fact, so is the SD version. You would expect the SD version to look at least as good as a DVD. Vudu's SD Oklahoma looks worse than VHS.

    Hello Cpaulg,

    Thank you for your feedback on the encodes of the film. We'll pass your observations on to our content team for review. Our apologies for any inconvenience caused. If you have any questions, please let us know.

    Comment

    Previous template Next
    Working...
    X