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Greatest Showman Glitches

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    Greatest Showman Glitches

    we bought the greatest showman this weekend and have watched it several times. Each time the sound comes and goes. It is never muted but it is suddenly quiet during songs or other parts of the movie. There is also a spot in the movie where the image glitches as well. Is there a way to redownload or something?

    #2
    I'm having someone take a closer look at our current encode. What device are you using to view this title?

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      #3
      I?m having the same problem. I have a Visio smart tv that plays vudu. It?s connected to WiFi. Every time the songs come on, the sound fades in and out.

      Comment


        #4
        I was having the same issue then I switched from HDX to SD and there are no more glitches.

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          #5
          Same issue with Sony Smart TV.

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            #6
            We have re-encoded this title. Please let us know if this audio issues persist.

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              #7
              My Showman is also doing it. I have a TCL Roku Tv.

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                #8
                Audio is still terrible, up and down on this title, using and LG smart tv

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                  #9
                  I have the BD and the dynamic range is very large, wider than most movies. Could this be the confused for audio going in and out?

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                    #10
                    I am also still having this issue, I put in a support ticket with vudu support and have not heard anything back . [Incident: 180527-000627] visio tv , kids are watching again today and it still having issues.

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                      #11
                      Originally posted by aznativekurt View Post
                      I am also still having this issue, I put in a support ticket with vudu support and have not heard anything back . [Incident: 180527-000627] visio tv , kids are watching again today and it still having issues.
                      I'll ask the content team again about this issue. We did receive an new encode a while ago and it seems some folks are still complaining about this audio bug.

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                        #12
                        I have been complaining about this problem as well and customer service had me make changes to my Sony blu-ray players for the sound. That didn't help and even though there was a new encode it didn't fix the problem for us either. It is very frustrating since this is one movie we really love because of the music. I have two support tickets - one from 5/6 is closed because they said the issue was fixed. But I updated support ticket # 180401-000592 although haven't received a response. VUDU has been understanding and helpful when I call but that doesn't fix the problem. Really hope they can find a way to make this work.

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                          #13
                          This is still being investigated. It seems that this issue is affecting certain devices only, which makes it harder to pin point the root cause.

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                            #14
                            This issue should now be resolved. We have re-released a new encode.

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