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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Can't get Vudu to play surround sound on Roku TV

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    #1

    Can't get Vudu to play surround sound on Roku TV

    This is my TV: http://www.bestbuy.com/site/sharp-43...&skuId=1242824

    This is my reciever: http://www.samsung.com/us/video/home...r/HT-J5500W/ZA

    I'm trying to get Vudu to play my movies with surround sound but for some reason there's no sound at all when I play the movies. My receiver can decode Dolby Digital Plus (which is the audio encoding Vudu uses) and I send audio from TV to the receiver using HDMI ARC and I know it works because the sound plays through my front two speakers. So if my receiver can decode the audio and I have everything set up right why won't any audio play unless I set it to stereo? I don't wanna watch movies using the crappy TV speakers when I know I have the setup to where I don't have to.
    Tags: None
    #2
    Re: Can't get Vudu to play surround sound on Roku TV

    Originally posted by Bub537 View Post
    This is my TV: http://www.bestbuy.com/site/sharp-43...&skuId=1242824

    This is my reciever: http://www.samsung.com/us/video/home...r/HT-J5500W/ZA

    I'm trying to get Vudu to play my movies with surround sound but for some reason there's no sound at all when I play the movies. My receiver can decode Dolby Digital Plus (which is the audio encoding Vudu uses) and I send audio from TV to the receiver using HDMI ARC and I know it works because the sound plays through my front two speakers. So if my receiver can decode the audio and I have everything set up right why won't any audio play unless I set it to stereo? I don't wanna watch movies using the crappy TV speakers when I know I have the setup to where I don't have to.
    Hey,

    Most HDMI ARC doesn't support DD+ (AFAIK only a few new TVs with HDMI 2.0a support it). The TV is probably downscaling it to stereo in that case. Or actually - it sounds like you have the Roku plugged into the TV directly? If the TV doesn't support DD+ input in that case, then the Roku may be using the stereo track.

    If you have a receiver, could you plug the Roku into the receiver and the receiver into the TV? That way the audio would not have to go from Roku -> TV -> receiver.

    Comment

      #3
      Re: Can't get Vudu to play surround sound on Roku TV

      Originally posted by Jake View Post
      Hey,

      Most HDMI ARC doesn't support DD+ (AFAIK only a few new TVs with HDMI 2.0a support it). The TV is probably downscaling it to stereo in that case. Or actually - it sounds like you have the Roku plugged into the TV directly? If the TV doesn't support DD+ input in that case, then the Roku may be using the stereo track.

      If you have a receiver, could you plug the Roku into the receiver and the receiver into the TV? That way the audio would not have to go from Roku -> TV -> receiver.
      Well it's not actually a Roku device, it's a a Roku TV so that method wouldn't work in my case. What audio codecs are supported by HDMI ARC?

      Comment

        #4
        Re: Can't get Vudu to play surround sound on Roku TV

        Originally posted by Bub537 View Post
        Well it's not actually a Roku device, it's a Roku TV so that method wouldn't work in my case. What audio codecs are supported by HDMI ARC?
        HDMI ARC is only required to support max DD 5.1 as far as I know. HDMI 2.0 *may* support DD+, DTS, etc over ARC, but devices are not required to do so.

        What is your Roku TV model? I can ask our QA if they know if there is a way to output surround from it with the VUDU app - maybe an S/PDIF out, setting up the TV audio settings to output DD (some devices can re-encode DD+ to DD), etc.

        [edit: make sure your audio output in the Roku settings are set to surround, not stereo. According to VUDU QA the TV should then convert to DD over ARC...]

        Comment

          #5
          Re: Can't get Vudu to play surround sound on Roku TV

          Originally posted by Jake View Post
          HDMI ARC is only required to support max DD 5.1 as far as I know. HDMI 2.0 *may* support DD+, DTS, etc over ARC, but devices are not required to do so.

          What is your Roku TV model? I can ask our QA if they know if there is a way to output surround from it with the VUDU app - maybe an S/PDIF out, setting up the TV audio settings to output DD (some devices can re-encode DD+ to DD), etc.

          [edit: make sure your audio output in the Roku settings are set to surround, not stereo. According to VUDU QA the TV should then convert to DD over ARC...]
          My TV is in the link but the model number is LC-43LB371U and I do have my settings set to surround, that's when there's no sound. But when I set it to stereo it only has sound from my front speakers.

          Comment

            #6
            Re: Can't get Vudu to play surround sound on Roku TV

            Originally posted by Bub537 View Post
            My TV is in the link but the model number is LC-43LB371U and I do have my settings set to surround, that's when there's no sound. But when I set it to stereo it only has sound from my front speakers.
            Does the TV have an optical (S/PDIF) output that you could connect to your receiver instead of using ARC? (not guaranteeing that would fix it, just thinking of alternative ideas).

            I will see if our QA has that model in the office and if they can try it. What receiver model do you have?

            Comment

              #7
              Re: Can't get Vudu to play surround sound on Roku TV

              Originally posted by Bub537 View Post
              This is my TV: http://www.bestbuy.com/site/sharp-43...&skuId=1242824

              This is my reciever: http://www.samsung.com/us/video/home...r/HT-J5500W/ZA

              I'm trying to get Vudu to play my movies with surround sound but for some reason there's no sound at all when I play the movies. My receiver can decode Dolby Digital Plus (which is the audio encoding Vudu uses) and I send audio from TV to the receiver using HDMI ARC and I know it works because the sound plays through my front two speakers. So if my receiver can decode the audio and I have everything set up right why won't any audio play unless I set it to stereo? I don't wanna watch movies using the crappy TV speakers when I know I have the setup to where I don't have to.
              Your TV has a digital optical output. Try connecting that with your receiver.

              Comment

                #8
                Re: Can't get Vudu to play surround sound on Roku TV

                Originally posted by Bub537 View Post
                This is my TV: http://www.bestbuy.com/site/sharp-43...&skuId=1242824

                This is my reciever: http://www.samsung.com/us/video/home...r/HT-J5500W/ZA

                I'm trying to get Vudu to play my movies with surround sound but for some reason there's no sound at all when I play the movies. My receiver can decode Dolby Digital Plus (which is the audio encoding Vudu uses) and I send audio from TV to the receiver using HDMI ARC and I know it works because the sound plays through my front two speakers. So if my receiver can decode the audio and I have everything set up right why won't any audio play unless I set it to stereo? I don't wanna watch movies using the crappy TV speakers when I know I have the setup to where I don't have to.
                I just want to add to make sure you check and see if this movie is setup for DD+. I just purchased a rather nice home theatre system only to find out that Vudu broadcasts some HDX movies in Stereo only (like the Matrix movies). If you go to your move and the More Info section, you will find many movies are not encoded in 5.1. Sometimes the encoding is even different between HDX, HD, and SD. Needless to say that I was extremely upset when I found out I purchased the Matrix Trilogy in HDX only to find out I could only get 2-speaker sound.

                Comment

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