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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Video freezes while audio keeps playing

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    #16
    Same issue here. Samsung TV, Terminator Dark Fate UHD. Video freezes while audio continues. Pausing, rewinding doesn?t help. Exiting playback and then resuming play fixes it temporarily, but then video freezes again after 3-5 minutes.

    Comment

      #17
      Originally posted by qrfalpha View Post
      I am having the same video issues with the UHD versions of Jumanji: The Next Level and Terminator: Dark Fate on two of my Samsung TVs.
      Same issue with Jumanji Next Level UHD and Star Wars Rise of Skywalker UHD.

      Setting the movie to HDX playback allowed me to watch Terminator Dark Fate without any further issues.

      Comment

        #18
        Same issue with Rise of Skywalker, Fantasy Island, Birds of Prey, etc. Pretty much any UHD that I attempt to play.

        Samsung un65nu8000
        Spectrum
        Up - 105
        Down - 10

        Comment

          #19
          Samsung QN55Q8FNB
          Software 1292 (no update available)

          Vudu Player Version 312749.53
          Widget Version 7.5.42 (42-2e6e8fbd)

          Same issue as other Samsung users. Unable to stream any UHD content for more than 30-90 seconds before the video freezes yet the audio continues uninterrupted.

          I will add that in March 2020 I was watching my UHD movies with no issues. It was sometime after Harley Quinn was released that I began seeing the issues. Yes HDX plays fine, took a month before hearing back from support to suggest trying that. However, that's not a solution, not really. I would have just purchased HDX if I wanted to watch 1080p.

          Prime and YouTube play 4k content without issue for me. I have gone through every step given to me via Support with no luck. Some of those steps multiple times. Today I received another follow up from a different support rep suggesting the exact same steps I was given in early April. Sigh.

          Comment

            #20
            Samsung has identified the issue with their current firmware on some of their TVs. They are in the process of testing a firmware fix. There is no ETA on when Samsung will roll out the fix due to COVID-19. In the meanwhile, some users have reported that a HARD power-cycle (unplugging the TV from the power outlet, waiting a minute and plugging back in) does help with streaming UHD content.

            Comment

              #21
              Originally posted by FelipeF View Post
              Samsung has identified the issue with their current firmware on some of their TVs. They are in the process of testing a firmware fix. There is no ETA on when Samsung will roll out the fix due to COVID-19.
              Great news! Thanks for this update.

              Comment

                #22
                Same here. Samsung TV, “Yesterday” and “Emma” video freezes and audio continues in UHD

                Comment

                  #23
                  I'm having the same problem with both birds of Prey and good boys. Looks like it's really most of my UHD movies. Also using a Samsung TV

                  Comment

                    #24
                    I to have the same problem. Samsung TV, UN65NU7100F. Played Rise of Skywalker, Gentlemen, Justice League Dark. All 4k. All freezes (but audio plays) around a minute in. Did a hard reboot on the TV, nothing change. Did VUDU update the Samsung app yet?

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                      #25
                      I have the same issue 2020-06-06, Star Wars Rise of Skywalker 4k UHD playing with Dolby Atmos on. Freezes very consistently after 4 minutes of playing. TV: Samsung Q8FN series. Called Samsung three times, the first two reps confirmed there was an issue and tried to send me an updated firmware 1294.1. This did not fix the issue. Third rep blamed the issue on VUDU and would not address the issue at all.
                      After reading here I'm pretty sure it's Samsung's problem but they are now trying to pass the buck and not fix it.

                      Comment

                        #26
                        Samsung put out a firmware update yesterday and I’m still experiencing this issue on all UHD content. This has only recently started happening to me in the past 2 weeks. Before that i never experienced a problem.

                        Comment

                          #27
                          I just purchased the UHD version of Doctor Sleep, and the same thing happens when I try to watch it! It’ll play for like 30 seconds, then the video will freeze, but the sound still plays. I have a 82” Samsung TV. If I would’ve know this would happen, I would’ve just bought the HDX version!

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                            #28
                            This happens to me also, on any UHD movie I try to watch. Most recently Top Gun and Onward. Samsung Q9FN. Can test on my Q6 also.

                            Comment

                              #29
                              Same problem with Top Gun on QLED. Any resolution?

                              Comment

                                #30
                                No resolution yet. VUDU says it's Samsung, Samsung says it's VUDU. You know how those situations go...

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