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No ATMOS on AppleTV 4K

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    No ATMOS on AppleTV 4K

    Can't get Atmos audio using Vudu app on latest AppleTV 4K (the AppleTV that supports HDR10+). Have reinstalled app to no avail. Netflix, Apple TV+, Amazon Prime, and Max have no problem with Atmos on same AppleTV. Also I am indeed able to get Atmos audio using Vudu channel on Roku no problem. Vudu app compatibility issue with latest Apple TV hardware?

    #2
    Anyone? Sent Vudu tech support more detailed info so hopefully will hear back from their Tier 2 soon saying they've resolved the issue/incompatibility. Apple had nothing to offer outside of basic troubleshooting like rebooting, reinstalling, making sure AppleTV setting are set properly to reproduce Atmos, however all other apps on AppleTV are able to playback in Atmos fine...

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      #3
      Pretty sure it worked fine on my. Give me a list of movies and I’ll try again.

      I use my Roku instead of the ATV due to better interface.

      Comment


        #4
        Cool thanks! Any Atmos film on Vudu AppleTV app...Top Gun: Maverick, Spiderman: Into the Spideyverse. AVR decoder shows "Multi-Channel" instead of normal "Atmos". However AppleTV +, Netflix, Prime, and MAX have not problem playing back on same AppleTV and AVR in Atmos. Using the Roku Premier+ Vudu channel on same system I get Atmos for those same films no prob. I too enjoy the Roku interface but use the AppleTV mainly...except for Atmos Vudu currently! Reached out to Tier 2 Vudu tech support a while ago and crickets....

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          #5
          Tried several Atmos titles and they all said Armos on my sound system.

          for arguments sake I also tried several non Atmos titles and they either said Dolby 5.1 or Stereo, or 3D surround if I forced surround on stereo titles.

          Must be a setting somewhere. Let me know if I can somehow help further.

          Comment


            #6
            Hey thank you for doing that! I have not idea why all other apps on the AppleTV would output in Atmos fine and Vudu would not...I am literally scrolling over from Netflix after having watched something in Atmos to Vudu and selecting a movie.

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              #7
              Still no Atmos using Vudu app on AppleTV 4K 3rd gen...also found out there is no HDR. All other AppleTV apps output Atmos and HDR fine. Vudu channel on Roku Premier+ outputs Atmos and HDR no problem. Seems to indicate issue with current Vudu app for AppleTV. Have a case open with Vudu but no response for a while now.

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                #8
                Still zero response from Vudu tech support confirming/denying issue. Have followed up multiple times and get basic tech support who make me go through issue every time. My case # is 00950078. Last I was told via email it had been "escalated to our high-level support team" but that was 3 weeks ago. FelipeF are you able to help? Not sure what to do..

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                  #9
                  I feel for you but posting about it every couple weeks in multiple places isn’t going to get it fixed.

                  You know you can private message Felipe directly as well and not just @ him here.

                  Comment


                    #10
                    Yep understood, have tried calling them, emailing them, multiple follow ups both methods, so only recourse seems to be here, as tech support seems clueless and all here are super tuned in. Just noticed that might be better to post in other "Compatible Device List" thread hence multiple postings. Regardless thanks for your help!

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                      #11
                      Same situation here, all other apps on Apple TV have Atmos, all other streaming devices have Atmos on Vudu. The only thing I can figure is it's the Vudu app for Apple TV causing the issue. I sure wish Vudu would show some support initiative on this issue

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                        #12
                        , most of my Vudu movies are also accessible in the Movies Anywhere app. The Atmos on Apple TV works fine there. Possibly a good work around till Vudu fixes their Apple TV app

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