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Twin Peaks Brief Pixelation

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    Twin Peaks Brief Pixelation

    Season 2, Episode 21 "Miss Twin Peaks", timestamp 11:13 - 11:17 (when Windom Earle is talking about 'fear') there is a video jump and audio breakup that lasts 4 seconds. Error verified on both a PC running Windows 10, as well as on a TiVo Bolt.

    #2
    Re: Twin Peaks Brief Pixelation

    Originally posted by GoDirectly2Jail View Post
    Season 2, Episode 21 "Miss Twin Peaks", timestamp 11:13 - 11:17 (when Windom Earle is talking about 'fear') there is a video jump and audio breakup that lasts 4 seconds. Error verified on both a PC running Windows 10, as well as on a TiVo Bolt.
    Oh no! ... and I was just about to start re-watching these as we near the new season... Hope it gets sorted soon!

    Comment


      #3
      Re: Twin Peaks Brief Pixelation

      Yes, with Season 3 getting ready to drop, Vudu needs to request a new encode of this episode.

      Comment


        #4
        Re: Twin Peaks Brief Pixelation

        Originally posted by GoDirectly2Jail View Post
        Yes, with Season 3 getting ready to drop, Vudu needs to request a new encode of this episode.
        Any info on this getting fixed Vudu team?

        Also will there be a re-release of, or extras added to, the movie "fire walk with me" with the "missing pieces", deleted scenes etc... before the new season is released?

        Comment


          #5
          Re: Twin Peaks Brief Pixelation

          Got an update to my ticket on this, asking questions about my setup, make/model of modems & routers and asking me to run a speedtest.

          I suppose they're trying to rule out a bandwidth issue, so i made a point to restate that the breakup is consistant and repeatable to this timestamp.

          Comment


            #6
            Re: Twin Peaks Brief Pixelation

            Update: after providing the requested information in February, this ticket is still open with no reponse from Vudu.

            Comment


              #7
              Re: Twin Peaks Brief Pixelation

              Checked and the problem is there in my playback too. Clearly an issue with the encode.

              Comment


                #8
                Re: Twin Peaks Brief Pixelation

                Dear Vudu, why was my ticket on this issue (170125-000689) closed with no update or communication?

                To make matters worse, the issue still exists and hasn't been fixed.

                Comment


                  #9
                  Re: Twin Peaks Brief Pixelation

                  I've already filed a bug for this. In some cases the studios see these encoding issues as low priority. All we can do is ping them again.

                  Comment


                    #10
                    Re: Twin Peaks Brief Pixelation

                    Originally posted by FelipeF View Post
                    I've already filed a bug for this. In some cases the studios see these encoding issues as low priority. All we can do is ping them again.
                    Thank you, Felipe. I appreciate the update and I know others do as well. I only wish you didn't have to pick up customer service's slack.

                    Anyway, thanks again.

                    Comment


                      #11
                      Re: Twin Peaks Brief Pixelation

                      The new encode will go live later today.

                      Comment


                        #12
                        Re: Twin Peaks Brief Pixelation

                        Originally posted by FelipeF View Post
                        The new encode will go live later today.
                        Awesome! Thanks FlipeF!

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