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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Unable to stream using AT&T 21 mbps

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    #1

    Unable to stream using AT&T 21 mbps

    Greetings,

    When trying to stream a Vudu movie via AT&T internet connection providing 21 mbps, I receive "Insufficient Network Speed" messages. For the few seconds the movie plays, the streaming quality indicator in the upper right corner of the screen shows two of four bars. A speed test verifies 21 mbps. And when I run the Vudu connection test, it shows a perfect test result and recommends HDX quality. However, when I try to run HDX, I receive the Insufficient Network Speed message. Even if I lower the streaming quality to standard definition, I usually cannot play it. To connect the Oppo player to the network, I have used both Ethernet and Wi-Fi, with neither working. I can stream Netflix beautifully from the Oppo player, but not Vudu.

    When I try to stream a Vudu movie from Vudu.com on my laptop via Wi-Fi, I get the same message.

    Could AT&T the throttling Vudu? Or maybe some kind of incompatibility between AT&T and Vudu? Neither seem likely, but I am stumped on why this doesn't work. It's a shame to have a nice audio/video setup, a decent internet connection, a decent library of Vudu movies, AT&T's latest Gateway, and still not be able to watch Vudu movies. I have had AT&T out several times looking for the problem and then never seem to find anything wrong with their service.

    Any help would be greatly appreciated.
    Tags: at&t, insufficient speed
    #2
    Re: Unable to stream using AT&T 21 mbps

    I use AT&T as well, and have used it on speeds from 18mbps up to 1gbps, and have never gotten that message from any device. I usually use either a game console, a blu-ray player, or the app directly on the TV, if I'm not using a computer or tablet. I'm sure since you've had a tech out already that you've done the whole reset modem, and it has probably been replaced as well just to make sure that wasn't the issue. I don't know what's causing the issue for you, just wanted to let you know it wasn't AT&T throttling the stream to VUDU.

    Comment

      #3
      Re: Unable to stream using AT&T 21 mbps

      Originally posted by Jerry8169 View Post
      I use AT&T as well, and have used it on speeds from 18mbps up to 1gbps, and have never gotten that message from any device. I usually use either a game console, a blu-ray player, or the app directly on the TV, if I'm not using a computer or tablet. I'm sure since you've had a tech out already that you've done the whole reset modem, and it has probably been replaced as well just to make sure that wasn't the issue. I don't know what's causing the issue for you, just wanted to let you know it wasn't AT&T throttling the stream to VUDU.
      Thank you for sharing your experience. Sounds like you have great success with AT&T and Vudu. I sure don't understand why I have the opposite experience. I can rarely get a movie to play. I am using an Oppo BDP-93 Blu-Ray device connected by Ethernet. I have also tried using this device connected by Wi-Fi. I also try streaming to my MacBook Pro via Wi-Fi. None of which work.

      You are 100% correct in that AT&T has sent out around five tech guys over the years to try and figure out my issue. They have replaced the Gateway several times, changed connections at the box on the side of my home, and changed connections at the junction box somewhere in the neighborhood. In the past, it seems to work more often than not while they are here during the day. However, in the evening everything goes to crap again. Now, it seems to have gone to crap during the day as well, so it might be time to get them out again. It sure seems strange that the speed test shows things are fine, Netflix streams fine, Amazon Prime streams fine, but Vudu doesn't stream at all. Very weird!!!!

      Comment

        #4
        Re: Unable to stream using AT&T 21 mbps

        I tried to play a Vudu movie again tonight and it cannot play. I don't get why Vudu movies work so terrible for me. I have 21mbps with AT&T, I'm using an Oppo Blu-Ray player to (attempt) to stream. The software is current on the Oppo. Amazon Prime and Netflix movies stream absolutely perfect. It is just Vudu that refuses to function properly. The Vudu movies cannot play on my MacBook Pro either. So, it doesn't seem to be AT&T's problem, and it doesn't seem to be the equipment I'm using. It seems to be a problem with Vudu? Damn, this is irritating!!! The streaming quality indicator in the upper right corner will fluctuate between all four bars, down to one bar. When it gets down to only one or two bars, the buffering starts. After it buffers several times, the movies stops with an error message stating "insufficient network speed". I can run several speed tests that state s solid 21 mbps. If anyone has any ideas of what to do, or who to contact, I'd really appreciate it. Thanks

        Comment

          #5
          Re: Unable to stream using AT&T 21 mbps

          Originally posted by Brad R View Post
          I tried to play a Vudu movie again tonight and it cannot play. I don't get why Vudu movies work so terrible for me. I have 21mbps with AT&T, I'm using an Oppo Blu-Ray player to (attempt) to stream. The software is current on the Oppo. Amazon Prime and Netflix movies stream absolutely perfect. It is just Vudu that refuses to function properly. The Vudu movies cannot play on my MacBook Pro either. So, it doesn't seem to be AT&T's problem, and it doesn't seem to be the equipment I'm using. It seems to be a problem with Vudu? Damn, this is irritating!!! The streaming quality indicator in the upper right corner will fluctuate between all four bars, down to one bar. When it gets down to only one or two bars, the buffering starts. After it buffers several times, the movies stops with an error message stating "insufficient network speed". I can run several speed tests that state s solid 21 mbps. If anyone has any ideas of what to do, or who to contact, I'd really appreciate it. Thanks
          Have you started a ticket with customer care? If so, can I have you ticket # please? PM me your email address on Vudu as well.

          Comment

            #6
            Re: Unable to stream using AT&T 21 mbps

            Originally posted by FelipeF View Post
            Have you started a ticket with customer care? If so, can I have you ticket # please? PM me your email address on Vudu as well.
            PM sent. Thank you very much for contacting me. I very much look forward to getting this figured out.

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