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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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rogue one no audio

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    rogue one no audio

    no audio on rogue one

    no problem with other movies and trailers.

    fix the problem.

    thanks in advance.

    #2
    Re: rogue one no audio

    Originally posted by kgareis View Post
    no audio on rogue one

    no problem with other movies and trailers.

    fix the problem.

    thanks in advance.
    What device are you using to view Rogue One? Using a AV receiver? Sound bar?

    Comment


      #3
      Re: rogue one no audio

      using a roku, tv, and soundbar. audio works for everything but the movie. all trailers and extras work fine. tried the movie passengers to be sure it wasn't a dolby plus issue, but that also plays fine. something about rogue one in particular different from the other movies?

      Comment


        #4
        Re: rogue one no audio

        Originally posted by kgareis View Post
        using a roku, tv, and soundbar. audio works for everything but the movie. all trailers and extras work fine. tried the movie passengers to be sure it wasn't a dolby plus issue, but that also plays fine. something about rogue one in particular different from the other movies?
        its a Roku issue with dolby 7.1 audio i have the same issue with my roku ultra and soundbar. Jake had tried helping me with it it also does it with star wars episode 7

        Comment


          #5
          Re: rogue one no audio

          We have tried a few combinations of Roku/receiver/TV and it works in our office - it's not a problem with the VUDU content or app, so it's not something we can fix. We're trying to get ahold of specific models of other device to at least reproduce and report to those manufacturers...

          kgareis: what is the model of your TV and Soundbar?

          Comment


            #6
            Re: rogue one no audio

            Originally posted by Jake View Post
            We have tried a few combinations of Roku/receiver/TV and it works in our office - it's not a problem with the VUDU content or app, so it's not something we can fix. We're trying to get ahold of specific models of other device to at least reproduce and report to those manufacturers...

            kgareis: what is the model of your TV and Soundbar?
            TV: Samsung UN70KU6300FXZA
            Soundbar: Yamaha YSP-CU3300
            Roku Ultra

            danglin709 is correct in that Star Wars Ep 7 has the same problem.

            Thanks for the info everyone. I'll swap over to a Nvidia Shield to see if that clears it up.

            Comment


              #7
              Re: rogue one no audio

              For posterity, I switched over to a non-Roku device and have no problem, both movies sound great. Exact same set-up otherwise. So perhaps the Roku is the hitch?

              Comment


                #8
                Re: rogue one no audio

                Originally posted by kgareis View Post
                For posterity, I switched over to a non-Roku device and have no problem, both movies sound great. Exact same set-up otherwise. So perhaps the Roku is the hitch?
                We'll follow up with Roku. It seems like DD+ 7.1 on Roku -> TV -> Soundbar via ARC is a combination that has issues.

                Comment


                  #9
                  Re: rogue one no audio

                  What fixed this for me on some of my UHD movies was by switching the audio settings to stereo on the roku

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