Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

HDMI issues...and others

Collapse
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • VolkerS
    replied
    Re: HDMI issues...and others

    Sounds like you have more than one problem :-(

    Can you please try to select 1080i, reboot and check if you can play movies?

    Thanks,
    Volker

    Leave a comment:

  • wleewillard@aol.com
    replied
    Re: HDMI issues...and others

    I thought I already replied to this.. But I guess it didn't work.. I have a 1080p sony 5300es 1080p upconvertiing/native receiver, and a brand new Pioneer Kuro 1080p HD5080 Plasma.. So it can handle HD.. I set both of the choices to 5.1 sound and 1080p.. Still getting the static screen every time I try to watch the vudu.. and the annoying issue of fast forwarding too fast and getting a frozen screen that continues to play audio.. even if I pick another movie the audio plays but the old frame stays up.. By box number is Ox357f

    I spoke with a nice tech manger at your company last night when I got a really WEIRD ERROR, that I had never seen before. The screen popped up and said "Failed to play movie" but the weird part was the word "attention" was double imposed on top of the first message.. Called in to support and he said it sounded like some sort of weird hardware error.. Thus saying that screen error was an unusual event. I was thinking "great I got a faulty unit and am going to be screwed for a few weeks before I can get you guys to help me with this.

    But that wasn't the case. Kevin at support assured me that he will be overnighting me a new seeded unit ASAP, and he believes the issue should be fixed.. Here is hoping to he is right.. If so I will be tracking down his boss somehow, to make sure he is aware that Kevin brought a customer ready to throw the unit into the trash and write it off as a "bad purchase" into a viable customer..

    Leave a comment:

  • wleewillard@aol.com
    replied
    Re: HDMI issues...and others

    I have a 1080p TV if that helps. But I think it is a hardware issue. The other day I was trying to play a movie and I got an error that said "Failed to Play movie" and the word "Attention" was double cast on top of the error. I called support and they believe there is a hardware error. The gentleman on the phone was very nice and they are going to preload a new Vudu unit for me, and overnight it.. Hopefully this fixes the problem.. The error screen was really strange!!

    Leave a comment:

  • VolkerS
    replied
    Re: HDMI issues...and others

    I missed the original point of this email thread. The Identity vs. Bourne Identity discussion sidetracked me...

    Can you please check your video settings? Your description sounds almost like we might have detected 1080p/24 with yur TV expecting 1080p/60. Please select 1080i and see if that resolves the issue.

    In any case please provide your system ID. I will check your logs to find out what is going on.

    Volker

    Leave a comment:

  • MaxH
    replied
    Re: HDMI issues...and others

    For now, go to Info & Settings, then choose Audio, and make sure the VUDU is set to use 5.1 over both both HDMI and toslink, and let's see if that is part of the same problem or if it is just configured sub-optimally.

    Leave a comment:

  • NA9D
    replied
    Re: HDMI issues...and others (Me Too)

    Originally posted by wleewillard@aol.com View Post
    I just bought my vudu a couple weeks ago. And I am having the same issues over HDMI. Static screen, cycle back and forth, press vudu, start over the cycle. I contacted vudu support and they told me my unit was completely updated, so that isn't it. When it does work I never get anything but analog sound. This is happening with 3:10 to Yuma (just paid 20 dollars for), Balls of Fury, and the Bourne Ultimatum HD. So the problem he is having is not isolated to just him. He is describing the exact problem that I have been facing since I bought my unit. Originally I thought it might have been the receiver, but since I have a sony and he has a denon, it must be the vudu unit. Please advise, because this is getting old really quick. When the movie does play fine I still deal with the occasional screen freeze with audio still playing, then I have to unplug the vudu, wait for the cycle to go through and start the movie again. Also my network bandwidth is 3.8mbps. When the HD movies do play they look fine.
    I am so sorry you are having this issue.

    Can you post your box ID, firmware and database versions for us? Vudu engineers read these forums and may be able to help.

    It's possible you have some bad hardware. VolkerS is Vudu's resident expert in this area and maybe he'll be able to help.

    Leave a comment:

  • wleewillard@aol.com
    replied
    Re: HDMI issues...and others (Me Too)

    I just bought my vudu a couple weeks ago. And I am having the same issues over HDMI. Static screen, cycle back and forth, press vudu, start over the cycle. I contacted vudu support and they told me my unit was completely updated, so that isn't it. When it does work I never get anything but analog sound. This is happening with 3:10 to Yuma (just paid 20 dollars for), Balls of Fury, and the Bourne Ultimatum HD. So the problem he is having is not isolated to just him. He is describing the exact problem that I have been facing since I bought my unit. Originally I thought it might have been the receiver, but since I have a sony and he has a denon, it must be the vudu unit. Please advise, because this is getting old really quick. When the movie does play fine I still deal with the occasional screen freeze with audio still playing, then I have to unplug the vudu, wait for the cycle to go through and start the movie again. Also my network bandwidth is 3.8mbps. When the HD movies do play they look fine.

    Leave a comment:

  • RonV
    replied
    Re: HDMI issues...and others

    Originally posted by steveybaby View Post
    Nooo....Identity not Bourne Identity

    (sorry its too early for my lame attempt at humor)
    I got it...

    Leave a comment:

  • steveybaby
    replied
    Re: HDMI issues...and others

    Nooo....Identity not Bourne Identity

    (sorry its too early for my lame attempt at humor)

    Leave a comment:

  • NA9D
    replied
    Re: HDMI issues...and others

    Originally posted by steveybaby View Post
    Guys - I don't think you read his original post correctly:



    I think he rented Identity, not Bourne. Identity isn't in HD at all.
    The Bourne Identity is available in HD if your database is up to date.

    Leave a comment:

  • steveybaby
    replied
    Re: HDMI issues...and others

    Guys - I don't think you read his original post correctly:

    although the 1st 2 Bournes are supposedly free, I couldn't wait. I went ahead and rented Identity.
    I think he rented Identity, not Bourne. Identity isn't in HD at all.

    Leave a comment:

  • NA9D
    replied
    Re: HDMI issues...and others

    Originally posted by VolkerS View Post
    The fact that you had to rent the movie indicates that you were not watching the HD version since that is for free....
    Good point! He probably needs to wait for his database to update.

    The HD movies have "HD" in the movie placard and title...

    Leave a comment:

  • VolkerS
    replied
    Re: HDMI issues...and others

    The fact that you had to rent the movie indicates that you were not watching the HD version since that is for free....

    Can you please go to the video settings and check what the selected video format is?
    Also, please provide your client ID (0x.....). I would like to check your logs to see what is going on.


    Thanks,
    Volker

    Leave a comment:

  • redwein
    replied
    Re: HDMI issues...and others

    Originally posted by NA9D View Post
    I have a Denon 2808CI which is very similar to your receiver.
    I have the 3808CI going to a Sharp Aquos 65" LCD and haven't had any problems, so it shouldn't be any problem with the Denon's capability.

    Leave a comment:

  • NA9D
    replied
    Re: HDMI issues...and others

    Originally posted by ckelly33 View Post
    I just got my VUDU box and have been pretty excitied to try it. I have it connected via HDMI -> Denon 3808ci via HDMI -> Pioneer Elite PRO-FHD1 50" plasma display.
    I have a Denon 2808CI which is very similar to your receiver. It sounds like that since you are getting some snow and Macroblocking that you are having a DHCP problem. Try connecting and disconnecting the HDMI cables between both the TV and receiver and the Vudu and receiver.

    If you still have problems, try running the Vudu directly to the TV and see what happens.

    The Vudu's HDMI is compliant with all the standards, so hopefully this was just an install glitch of some sort. If you are still having problems, this is what we should do:

    1.) Note the EXACT time of the problem (down to the second if possible)
    2.) Post the time and date along with your box ID number here
    3.) Someone from Vudu can pull logs from your box to see what is going on.

    You could have a bad box or it could be just a glitch. Either way, we will work with you to get it fixed.

    The quality is very, very, very good over HDMI. You'll be impressed...

    Jon

    Leave a comment:

Previous 1 2 template Next
Working...
X