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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Failed to run the application

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    #1

    Failed to run the application

    When starting up VUDU up on my PS3 I receive the following error:

    Failed to run the application

    detail: error when downloading bundle

    software version: 3.0.0-68971-ps3-69467

    Previously I've had no issues running VUDU, I've always been able to view HDX quality videos. I receive this error about 90% of the time and when I am actually able to get into vudu, loading the menus themselves are so slow that I won't waste any money to rent a video because it's clear it would probably not stream through. I'm located in the San Diego area don't know if VUDU is having some issues or what but any information or help would be great. Also I've attempted to run the VUDU speed test (http://speedtest.vudu.com/cdn1/) on my laptop and it won't even run, it's stuck at preparing the download. All connections are wired into my modem/router through ATT Uverse, using SpeedTest.net I'm showing an 18meg connection.
    Tags: att, connection, ps3
    #2
    Re: Failed to run the application

    Ghost,

    I would try calling our support line, they can get you started with the troubleshooting process 888-554-8838.

    Comment

      #3
      Re: Failed to run the application

      I tried running into the same problem. It happens on both my PS3 and my Windows 7 machine running Boxee. The problem started a few weeks ago. Before it started happening Vudu worked flawlessly. I called Vudu customer care and was told it was likely a router issue. I connected my Windows machine directly into my AT&T DSL modem, reset the modem, reboot my computer and still get the same error message.

      Comment

        #4
        Re: Failed to run the application

        My most recent communication with Vudu support:

        I have deleted and reloaded Vudu yet again. Ran vudu speedtest on my laptop (all of this is done through the same wireless uverse router) Got 7.742 Mbps download, 1.48 upload. Ran network check on my PS3 and got 7.7 Mbps download, 1.4 upload. Checked speed using vudu app on PS3 with poor results. During the speedtest, it bounced around between 1.5 and 4.5. Ran the test mutiple times with the same erratic results. I even ran the test on my laptop, while running it on the PS3 Vudu app. Laptop vudu speedtest ran at 6.058 Mbps while the speedtest via the PS3 using the Vudu app continued to be erratic (1.5 to 3.5 Mbps (as measured on the green bar in the speed test). My conclusion is the problem lies, not with ATT Uverse, but with the your app on the PS3. Perhaps Sony is the culprit?
        Hope this helps. It is very frustrating for me. I tried playing Capote at HDX with the expected results, constant buffering. I'll leave the app on my PS3 for the time being, but, until this issue is resolved, there is no point in renting movies from you.

        Comment

          #5
          Re: Failed to run the application

          I'm also getting this error, along with a "Failed to fetch package" error. It worked perfectly fine the last time I ran it a few weeks ago. When I went to run it last night, I was prompted to update the Vudu software, which I did. After that, I get one of these two errors every single time. I've reset my PS3, router (an old Apple Airport Extreme base station), and my cable modem. No dice.
          Like I said, it worked just fine before the update, with exactly the same network setup, so I'm fairly certain that it's a software problem with Vudu, and not a router problem.
          I truly hope this gets fixed soon.

          Comment

            #6
            Re: Failed to run the application

            We have noticed that some Uverse customers are having trouble with streaming. This seems to effect VUDU users as well as other streaming services. We are communicating the problem and hopefully they will be able to get it solved.

            Comment

              #7
              Re: Failed to run the application

              But I'm not a UVerse customer. How does this pertain to my problem?

              Comment

                #8
                Re: Failed to run the application

                My comment was aimed at the original poster usn. I would be happy to help you as well, could you send me a PM with your email address attached to your account?

                Comment

                  #9
                  Re: Failed to run the application

                  Originally posted by dhatman View Post
                  My comment was aimed at the original poster usn. I would be happy to help you as well, could you send me a PM with your email address attached to your account?
                  My apologies. When I clicked the link from the e-mail, the only post visible was mine, and your response to mine, so I assumed you replied to me. My mistake.
                  I'll PM you my info.

                  Comment

                    #10
                    Re: Failed to run the application

                    Here is Sony support response to my inquiry posted above:

                    "Hello Raymond,

                    I understand the concern caused by the trouble you are having when using the Vudu movie service on your PlayStation(R)3 computer entertainment system. There are a few items that can be adjusted within your PS3(TM) system and your local network to create a more stable connection to the PlayStation(R)Network. This can help with other features of the PS3(TM) system as well. First, I recommend that you disable your PS3(TM) system's Media Server Connection settings. This can be done by going to Settings > Network Settings > Media Server Connection > Disable.

                    If the issue persists, I recommend verying that the following ports are available within your local network. If you are not sure how to adjust settings within your network, it may be best to have your Internet provider in order to adjust these as it seems that they have access to them. I hope to help you resolve this issue shortly. Please let me know what you are able to find out.

                    TCP Ports: 80, 443, 5223, and 10070 ? 10080
                    UDP Ports: 3478, 3479, 3658, and 10070


                    Regards,
                    Richard K."

                    I will let you know how AT&T Uverse responds.

                    Comment

                      #11
                      Re: Failed to run the application

                      I have uverse and ran into the same issue on my ps3 and windows 7 laptop. Bummer. The last time I used the program several weeks ago, it worked fine. Now it is useless and I only found out after I purchased the movie. Ughh.

                      Comment

                        #12
                        Re: Failed to run the application

                        Same problem and i have the uverse router as well.. Prob didnt happen till i updated VUDU.

                        Tried dissabling the network media server on the PS3 and it did nothing.

                        Comment

                          #13
                          Re: Failed to run the application

                          Originally posted by eclypse View Post
                          Same problem and i have the uverse router as well.. Prob didnt happen till i updated VUDU.

                          Tried dissabling the network media server on the PS3 and it did nothing.
                          Could you you give your setup?
                          -exact make and model of your modem
                          -exact make and model of router if you have one in addition to the one provided by uverse.

                          if you can get it firmware version of your modem as well

                          I may need to have you run a trace route as well. If it's possible to speak on the phone, please send me a private message with your phone number and a good time to reach you.

                          Comment

                            #14
                            Re: Failed to run the application

                            ATT UVerse modem

                            Make - 2wire
                            Model - 3800HGV-B
                            Hardware Version - 2700-100531-006
                            Software Version - 6.1.9.24-enh.tm

                            Has firewall enabled.. That box has a ton of settings and i could figure out which IP is the PS3 and set it to DMZplus mode to allow all traffic to that IP.

                            I have 3 PCs/Blu-Ray/Xbox 360 and PS3 all connected to the modem via a 12 port D-Link 1000 Gigabit DGS-2208 switch.

                            Comment

                              #15
                              Re: Failed to run the application

                              BTW.. it would be really tuff today to talk on the phone and change some settings and test.. I'm home alone watching my 2 kids 2 and 6 years old. If you can post some stuff for me to try when i get a chance i'll report back.. thanks.

                              Comment

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