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Unable to deactivate xbox because my secondary email address is not my primary? Wow..

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    Unable to deactivate xbox because my secondary email address is not my primary? Wow..

    I have been emailing back and forth for several hours.
    At one point and time either my son or I, using one of my secondary email addresses tied to a single primary address, registered a trial of vudu on my xbox live account.
    Now I am emailing support with the device ID asking them to remove the account for which I do not know what it is, from my xbox live account so I can use my CORRECT Vudu/UltraViolet account with, including my registered movies.

    Because I do not know which second account was used for the trial (for which I can now not remove) I am being told I am not the account owner?

    All vudu needs to do is send an email to whichever account it was associated with, and I can take it from there, but instead I have wasted a few hours of time tonight and am now getting the same CRM auto-reply from support over and over and over telling me to click a link which is not even attached to the email being sent, to an email account implied that is not mine...

    This is very inefficient, very time consuming and very aggravating. All I need to do is deactivate the account currently on my xbox.. HOW do I do this? I am at my whit?s end!

    #2
    Re: Unable to deactivate xbox because my secondary email address is not my primary? W

    Originally posted by ageek View Post
    I have been emailing back and forth for several hours.
    At one point and time either my son or I, using one of my secondary email addresses tied to a single primary address, registered a trial of vudu on my xbox live account.
    Now I am emailing support with the device ID asking them to remove the account for which I do not know what it is, from my xbox live account so I can use my CORRECT Vudu/UltraViolet account with, including my registered movies.

    Because I do not know which second account was used for the trial (for which I can now not remove) I am being told I am not the account owner?

    All vudu needs to do is send an email to whichever account it was associated with, and I can take it from there, but instead I have wasted a few hours of time tonight and am now getting the same CRM auto-reply from support over and over and over telling me to click a link which is not even attached to the email being sent, to an email account implied that is not mine...

    This is very inefficient, very time consuming and very aggravating. All I need to do is deactivate the account currently on my xbox.. HOW do I do this? I am at my whit?s end!

    Send me a private message, if you could send me the gamer tag i can try and find the account by using that.

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      #3
      Re: Unable to deactivate xbox because my secondary email address is not my primary? W

      I am having the same problem. I used the wrong account on xbox and now cannot watch the movies I own that are on my original account.

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