Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Vudu just not working with Roku

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Vudu just not working with Roku

    Whenever I try to watch a movie it buffers every 5 or ten seconds, then says my network speed is insufficient.

    Up until today, I had been watching movies in HDX no problem.

    Earlier today, I was on the phone with tech support for over an hour.

    We tried the remote battery trick.
    We did the speed test. (network speed is fine)
    We did the delete Vudu, power cycle, then reinstall vudu trick.
    We did the trace route thing.
    I power cycled my modem/router.

    Now the tech support guy wants me to call Comcast (my ISP) to set up a DNS. This seems like an awful lot of work, considering the hold times with Comcast are, at times, excruciating. Moreover, I really don't think that is the answer, considering every other Roku channel works and again I was watching movies via Vudu (even in HDX) with no problems up until today. But if someone else says its worth a shot I'll suck it up and try it.

    Can anyone help me out here?
    Tags: None
    #2
    Re: Vudu just not working with Roku

    I also am experiencing the same thing, and it seemed to just happen about the same time (mid to late April). It seems to be only with the actual Roku2 boxes, which is why I haven't reported anything till now.. I'm just sick and tired of it not working given my investment.

    Here are the details of what I am seeing, and it just proves to me that it is an issue between the Vudu channel and/or in combination with Roku2 boxes themselves.

    My Vudu/Roku troubleshooting has found the following in my house, running Verizon FIOS Quantum 50 mbps internet speed (typically get 20-35 mbps in reality over wireless:

    Game Room
    1) Samsung TV with Vudu app- works great, beautiful
    2) Roku2 XS in the same room as the Samsung TV - won't run Vudu, always says insufficient network speed now, takes forever to even show the VUDU movie items. Will no longer play, just keeps buffering. Whenever I try to use the network speed test inside of VUDU, it won't even register the green bar at all.. used to work perfectly prior to mid-April.
    3) Sony PS3 - Works fine

    Living Room
    4) Oppo BDP-103 Blu-ray player: Runs VUDU beautifully and fast
    5) Roku Stream Stick: NOTE - The stream stick works fine with VUDU, so the issue is confined specifically to the box hardware.

    Bedrooms & Lanai
    6) Roku2 XD (Guest Bedroom) - Same issue as the Roku2 XS above.
    7) Roku2 XD (Lanai) - Same issue as the Roku2 XS above.
    8) Sony PS3 (Master Bedroom) - Runs VUDU just fine

    PLEASE HELP... Given my investment in Roku and VUDU (250 UV movies and counting) I expect better customer service and resolution of issues. It is clear something happened in April, so please let us know what it is and what is the plan to fix it. - Thank you

    Comment

      #3
      Re: Vudu just not working with Roku

      Well, looks like so far you have ruled out the VUDU app/network and your home Internet connection - so it's probably an issue with the Roku connectivity (the Roku Wifi signal is notoriously touchy). I see you have an XD and XS. Is the XS using Ethernet or Wifi? And if Wifi could you try to use Ethernet and see what happens? That might help narrow it down even more.

      Comment

        #4
        Re: Vudu just not working with Roku

        Hi Jake,

        Sure, I will test when I get a chance with a wired connection. I have moved the various Roku boxes around to see if the issue was truly with the wireless signal. The only thing I can say at this time is no matter where I moved the box, and if I checked the wireless connection status in each Roku2 box, it says the signal strength is excellent (not just good, but excellent), and all of the other channels (Netflix, Amazon, Crackle, Epix, HBOGO) work fine.

        Thanks.

        Comment

          #5
          Re: Vudu just not working with Roku

          I had the same problem with my 2xs until I wired my living room for ethernet. Night an day difference. Should help. (make sure you change connection type in Roku settings)

          Originally posted by bbraman001 View Post
          Hi Jake,

          Sure, I will test when I get a chance with a wired connection. I have moved the various Roku boxes around to see if the issue was truly with the wireless signal. The only thing I can say at this time is no matter where I moved the box, and if I checked the wireless connection status in each Roku2 box, it says the signal strength is excellent (not just good, but excellent), and all of the other channels (Netflix, Amazon, Crackle, Epix, HBOGO) work fine.

          Thanks.

          Comment

            #6
            Re: Vudu just not working with Roku

            I noticed this is a thread over a year old but I had the same experience. After long hours waiting to get to a tech and after going through more time on their not so good trouble shooting and bla bla bla... I was able to get my Vudu work on the Roku Stick again.

            It worked fine when I got it and installed it but it started with buffer problems when it got updated. After a while it got worse and worse so seeing I was getting nowhere with Roku Techs I decided to take things into my own hands. The solution was to get the signal strength stronger. Roku stick tells me the signal is excellent but Vudu speed network has interruption and at times indicates SD is my best option.

            I just placed my wireless router behind my TV set and signal was boosted and Vudu is back online. Keep in mind the Roku Techs will indicate a distance of 5 feets to 10 I think but if it works closer for me then I guess that is the distance for my system.

            Hope this helps someone out there.

            Comment

            Previous template Next
            Working...
            X