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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Xbox one issue

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    #1

    Xbox one issue

    Hi, new to the forum, but not vudu. I have enjoyed the app on my Xbox 360 console for a year now. It is set up on multiple boxes actually. But we have three new Xbox ones and I cannot get the app to work.

    Initially I download the application and it asks for my email and pw. I give and it says unable to connect to vudu at this time. After attempting 5 or 6 times it then takes away the option and gives a " Validating" load type screen and breaks all together. Any ideas on what I can do? The support line keeps trying to give me the steps of power cycling. But every other app (Netflix, Hulu, YouTube, etc...) works perfectly fine. I was 1/2 hoping this was a global issue. But after reading the threads.... It seems like many are able to connect with no issue at all.
    Tags: None
    #2
    Re: Xbox one issue

    Originally posted by Dacius View Post
    Hi, new to the forum, but not vudu. I have enjoyed the app on my Xbox 360 console for a year now. It is set up on multiple boxes actually. But we have three new Xbox ones and I cannot get the app to work.

    Initially I download the application and it asks for my email and pw. I give and it says unable to connect to vudu at this time. After attempting 5 or 6 times it then takes away the option and gives a " Validating" load type screen and breaks all together. Any ideas on what I can do? The support line keeps trying to give me the steps of power cycling. But every other app (Netflix, Hulu, YouTube, etc...) works perfectly fine. I was 1/2 hoping this was a global issue. But after reading the threads.... It seems like many are able to connect with no issue at all.
    Have you tried deleting the application and re-installing? I would start there, we can add troubleshooting from there if you're still having trouble.

    Comment

      #3
      Re: Xbox one issue

      Hi dan. It took me a bit to figure out how to delete it, but yes. I deleted the application. Then did a power cycle. It still has the authenticating load graphic, then the Sorry vudu is not available. It will try to login initially, but once I try two or three times, it goes to the "authenticating" cycle.

      Comment

        #4
        Re: Xbox one issue

        Hi Dan. I did an uninstall. I then did a power reset. Still no change at this time.

        When I install the app. The normal sign in option no longer comes up. It shows a Validating load circle for approximately 6 seconds and then gives me the below
        "Sorry, VUDU is not currently available. Please try again later. For more information, contact VUDU customer support at support.vudu.com"

        I am at a loss about what to do now. It is not my network. Vudu plays fine on my 360's and iPads.

        Comment

          #5
          Re: Xbox one issue

          My incident number is: 131123-000349

          Comment

            #6
            Re: Xbox one issue

            any fix for this as im having the same problem

            Comment

              #7
              Re: Xbox one issue

              Originally posted by Dacius View Post
              Hi, new to the forum, but not vudu. I have enjoyed the app on my Xbox 360 console for a year now. It is set up on multiple boxes actually. But we have three new Xbox ones and I cannot get the app to work.

              Initially I download the application and it asks for my email and pw. I give and it says unable to connect to vudu at this time. After attempting 5 or 6 times it then takes away the option and gives a " Validating" load type screen and breaks all together. Any ideas on what I can do? The support line keeps trying to give me the steps of power cycling. But every other app (Netflix, Hulu, YouTube, etc...) works perfectly fine. I was 1/2 hoping this was a global issue. But after reading the threads.... It seems like many are able to connect with no issue at all.
              I am having an similar issue where it is stuck with "Authenticating" for several minutes and then says it's unable to connect.

              I have reinstalled as suggested with the same result. Any ideas?

              Comment

                #8
                Re: Xbox one issue

                It seems that you are most likely over the device limit. In order to add the Xbox One to your account, you'll need to remove one of the devices that was already added. We're in the process of changing the error message so in the future you'll know why you can't authenticate.
                Last edited by DanielH; 11-25-2013, 12:24 PM. Reason: Update

                Comment

                  #9
                  Re: Xbox one issue

                  Originally posted by DanielH View Post
                  On a side note, how many devices do each of you have on your VUDU account currently?

                  Dacius, you may be over the device limit. Could you try removing one of the devices on your account and trying with the Xbox One again?
                  that worked for me thanks

                  Comment

                    #10
                    Re: Xbox one issue

                    You hit the nail on the head Dan!!! Removed a device and it authenticated with no problem. 8 devices go quickly.

                    Thanks for the help!!

                    Comment

                      #11
                      Re: Xbox one issue

                      I am having this issue also. I try to sign into my account on xbox one and it tells me unable to sign in using the provided email and password. I tried quite a few times and still nothing no loading screen just that message. I tried uninstalling and power cycling, still no... I even deleted devices from my account leaving me with only three devices... still no. Am i the only one still having this problem?

                      Comment

                        #12
                        Re: Xbox one issue

                        Originally posted by VinnieCin View Post
                        I am having this issue also. I try to sign into my account on xbox one and it tells me unable to sign in using the provided email and password. I tried quite a few times and still nothing no loading screen just that message. I tried uninstalling and power cycling, still no... I even deleted devices from my account leaving me with only three devices... still no. Am i the only one still having this problem?
                        This sounds like a different issue. Could you give our support team a call so we can take a look at your account?

                        (888)554-VUDU

                        Comment

                          #13
                          Re: Xbox one issue

                          Is there anyway to change the layout from swiping to the side to scrolling down down? I have almost 1800 titles and it is a pain in the neck to swipe to the side to look for a movie. The PS3 app is much better I can see more of my movies on the screen and scroll down, it makes it much easier to find a title. I also did not see where I can sort my movies, is that possible on the Xbox one app? I hope there is a way to change it.

                          Comment

                            #14
                            Re: Xbox one issue

                            Originally posted by johnmccann1976 View Post
                            Is there anyway to change the layout from swiping to the side to scrolling down down? I have almost 1800 titles and it is a pain in the neck to swipe to the side to look for a movie. The PS3 app is much better I can see more of my movies on the screen and scroll down, it makes it much easier to find a title. I also did not see where I can sort my movies, is that possible on the Xbox one app? I hope there is a way to change it.
                            +1

                            I have a large movie library as well and the Xbox One Vudu app is unusable for the reasons you describe. It is ridiculous not to have sorting options.

                            Comment

                              #15
                              Re: Xbox one issue

                              Originally posted by quackman View Post
                              +1

                              I have a large movie library as well and the Xbox One Vudu app is unusable for the reasons you describe. It is ridiculous not to have sorting options.
                              Okay, Thank you for verifying that buddy. What are they thinking? The app is not good at all compared to the ps3 and other blu ray player apps. I am sure there is a restriction on the design because of the layout of the operating system but there has to be some way they can get around it. I am very disappointed.

                              Comment

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