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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Xbox 360 Vudu App not working

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  • RogerJ
    replied
    Re: Xbox 360 Vudu App not working

    Originally posted by Jake View Post
    The Xbox 360 issue is fixed in an app update going out early next week.
    Awesome! Thank you!

    Any word on when the Xbox One may have more search and filter capability?

    Leave a comment:


  • Jake
    replied
    Re: Xbox 360 Vudu App not working

    Originally posted by RogerJ View Post
    We're having the same problem. We have Vudu on three different Xbox 360s and one Xbox One and every one of the 360s shows all of our movies in our library but when we try to watch any of them, it wants to charge us. (
    The Xbox 360 issue is fixed in an app update going out early next week.

    Leave a comment:


  • RogerJ
    replied
    Re: Xbox 360 Vudu App not working

    Originally posted by nierc001 View Post
    Same issue... I can see my movies but I have to pay to watch the ones I already owned... Opened a ticket with vudu was told a "FIX" was coming in a week well it's been a month and still not working and no fix...
    We're having the same problem. We have Vudu on three different Xbox 360s and one Xbox One and every one of the 360s shows all of our movies in our library but when we try to watch any of them, it wants to charge us.

    The Xbox One seems to work without trying to charge us again... but the limited functionality, searching only store items and not our library... and complete lack of sorting and filters makes it useless since we have so many movies.

    Leave a comment:


  • nierc001
    replied
    Re: Xbox 360 Vudu App not working

    Same issue... I can see my movies but I have to pay to watch the ones I already owned... Opened a ticket with vudu was told a "FIX" was coming in a week well it's been a month and still not working and no fix...

    Leave a comment:


  • niennumb1
    replied
    Re: Xbox 360 Vudu App not working

    I am having TERRIBLE issues with both XB and XB One and VUDU.

    I have more than enough bandwidth to stream consistent HDX. On the XB One the app runs HORRIBLY. I have removed and re-installed, but with no improvement. Stalls during movies where it just sits there, or Vudu disconnecting from service and crashing out of the app while navigating films. The thing runs like an alpha app and is just embarassingly slow and laggy.

    The XBOX 360 app is actually an improvement, sadly. The performance still stinks though when watching a movie. I got Captain America 2 last night and there was frame drops, stutters, streaming delays... It LOOKED like a bad bootleg download off the internet. Paying $22.98 plus tax this movie should look BEAUTIFUL. Especially the XBox One since the console alone is a powerhouse more than capable of handling the throughput.

    Vudu. your service is terrible and here I have over 50 movies in my streaming collection. Do something about it. Many people seem to be having the same issues.

    Is there a device that DOES play this app seamlessly?

    Leave a comment:


  • rdlee
    replied
    Re: Xbox 360 Vudu App not working

    Originally posted by nierc001 View Post
    Just created a ticket with vudu. All my movies seem to be unowned when using my 360. All my movies are in the my movies section but when I go to play one it only gives me the option to rent or buy it. We will see what they have to say cause Microsoft says it's a vudu app and must be fixed with them.
    Did this ever get fixed for you? I am having the same exact problem and so is my friend.

    Our entire UV library shows up but when we click on them, they say we have to buy or rent them.

    Makes no sense because everything works normally on my PS3, PS4, and Xbox One.

    Leave a comment:


  • nierc001
    replied
    Re: Xbox 360 Vudu App not working

    Just created a ticket with vudu. All my movies seem to be unowned when using my 360. All my movies are in the my movies section but when I go to play one it only gives me the option to rent or buy it. We will see what they have to say cause Microsoft says it's a vudu app and must be fixed with them.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Xbox 360 Vudu App not working

    Speeds issue seems to be different and is unrelated to UV. We'll try and resolve each issue for you two as quickly as possible.

    Leave a comment:


  • tpaljr63
    replied
    Re: Xbox 360 Vudu App not working

    Speed if your movies are Ultraviolet supported also - try flixster - see if you can watch them.

    Leave a comment:


  • SpeedRacer2K
    replied
    Re: Xbox 360 Vudu App not working

    Nah man, it's Vudu and Xbox 360. I've got Ultraviolet AND Vudu (like Hammer of the Gods) titles in my account, and neither of them say that I own them. Meanwhile, I've got a friend who is a shut-in, and he runs the app on his Xbox One without any issues.

    Leave a comment:


  • tpaljr63
    replied
    Re: Xbox 360 Vudu App not working

    Daniel,

    You are somewhat correct - there is an issue between VUDU and UltraViolet - I just downloaded Flixter (which also supports Ultraviolet) and the movies work correctly.

    It seems to be an issue with VUDU and Ultraviolet - not VUDU and Xbox360.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Xbox 360 Vudu App not working

    Originally posted by tpaljr63 View Post
    Love the customer support that closes tickets automatically - not waiting for responses and blaming someone else (Xbox in my case) - The worst support via phone - the support didn't listen.

    I work in IT support - I do my research before even calling anyone - but to make someone repeat something that you already done several times via research.

    Everything else works on my Xbox360 correctly (Netflix- Paramount- Sony- Hulu-) just to blame it on Microsoft is not an answer. How about Vudu tries to contact with Microsoft to resolve the issue.


    Thanks
    My apologies, I think they closed two of the cases because there were three open for the same issue; they should have communicated that with you, but they failed to do that. If it's alright with you I would like to continue working in case 140611-000383. I think I notice a similarity with issue you and Speed are having, but i'm just waiting for confirmation. I'll be sending you a private message very shortly.

    Leave a comment:


  • tpaljr63
    replied
    Re: Xbox 360 Vudu App not working

    Love the customer support that closes tickets automatically - not waiting for responses and blaming someone else (Xbox in my case) - The worst support via phone - the support didn't listen.

    I work in IT support - I do my research before even calling anyone - but to make someone repeat something that you already done several times via research.

    Everything else works on my Xbox360 correctly (Netflix- Paramount- Sony- Hulu-) just to blame it on Microsoft is not an answer. How about Vudu tries to contact with Microsoft to resolve the issue.


    Thanks

    Leave a comment:


  • tpaljr63
    replied
    Re: Xbox 360 Vudu App not working

    I have followed all the instructions supplied by vudu support.

    I have tried my other applications on my xbox and do not have issues.

    I watched several movies on Hulu and Netflix with no issues.

    I have shut down all the devices - modem -router -xbox360 and left them off for 16hours.

    I have uninstalled the app - deactivated my xbox360 - reinstalled the app - time and time again.

    Changed my router DNS to google 8.8.8.8 and 8.8.4.4

    Rebooted everything again.

    SpeedTest @ speedtest.vudu.com 5660kbps

    Leave a comment:


  • tpaljr63
    replied
    Re: Xbox 360 Vudu App not working

    #140612-000350
    #140611-000383
    #140610-000611

    2 Movies play James Bond - Casino Royale and Quantum of Solace. The rest give me playbak error and to contact vudu.

    I even changed my router dns to point to googles DNS.

    Thanks,

    Leave a comment:

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